Damage of Paper

Assumed cause
  • Paper tip scratching by registration rollers.
    Occurs during secondary paper feeding after paper skew removal. If the registration roller rotates with the paper feed roller's conveyance force reduced without paper deflection, it will be damaged.
    * If you set heavy paper and pass it in plain paper mode, it will not bend during skew because it is strong.

  • Scratches on the leading edge of paper
  • 1 mm or less in paper feed direction
  • Lateral direction is in serrated position of Registration Roller
Defect-related parts
  1. Paper Tray Pickup Roller
    Paper feed force of paper feed roller decreased
  2. Each cassette Pickup Roller
    Paper feed force of paper feed roller decreased
  3. Paper Tray Pickup Clutch
    Paper transport failure
  4. Each cassette Pickup Clutch
    Paper transport failure
  5. Paper Tray Unit
    Transport failure other than roller / clutch factor
  6. Each cassette Pickup Unit
    Transport failure other than roller / clutch factor
Troubleshooting
Step Confirmation and action YES NO
1

Check device settings (including driver settings)
Check that the print mode matches the paper in the cassette, and pass a blank sheet.

Also check which paper tray is causing the problem.

  • Has the defect been improved?
 End of work
  • If the Paper Tray
    Go to step 2
  • If the each cassette
    Go to step 3
2

Clean the Paper Tray Pickup Roller
Perform blank paper passing.

  • Has the defect been improved?
 End of work Go to step 4
3

Clean the each cassette Pickup Roller where the issue occurs
Perform blank paper passing.

  • Has the defect been improved?
 End of work Go to step 5
4

Replace the Paper Tray Pickup Roller
Perform blank paper passing.

  • Has the defect been improved?
 End of work Go to step 6
5

Replace the each cassette Pickup Roller where the issue occurs
Perform blank paper passing.

  • Has the defect been improved?
 End of work Go to step 6
6

Check operation using "03 Failure Verification" in service support mode.

  • Is the paper tray pickup clutch operating normally?
  • Is the pickup clutch of the cassette where the issue occurs operating normally?
 End of work
  • If the Paper Tray
    Go to step 7
  • If the each cassette
    Go to step 8
7

Paper Tray Pickup Clutch
Perform blank paper passing.

  • Has the defect been improved?
 End of work Go to step 9
8

Replace the Each cassette Pickup Clutch where the issue occurs
Perform blank paper passing.

  • Has the defect been improved?
 End of work Go to step 10
9

Replace the Paper Tray Unit
Perform blank paper passing.

  • Has the defect been improved?
 End of work

Contact Epson local service representatives.
10

Replace the each cassette Pickup Unit where the issue occurs
Perform blank paper passing.

  • Has the defect been improved?
 End of work

Contact Epson local service representatives.