Cassette Paper Feed Error (Paper Tray)

Error code
  • 2 Cassette Paper Feed Error (Paper Tray)
Occurrence condition
  • When paper is fed from the Paper Tray, the Paper Tray Post-Pickup Sensor does not detect the paper after the specified time has elapsed since the Paper Tray Pickup Clutch is activated.
Assumed cause
  • Foreign objects or pieces of paper in the paper transport path
  • The Paper Tray paper feed rollers (Paper Pickup Roller/Paper Retard Roller) are worn out, deformed, have fallen off, or have a dirty surface
  • Malfunction of the retard torque limiter of the Paper Retard Roller Unit.
  • The Paper Tray Post-Pickup Sensor has a dirty surface, has fallen off, or is faulty
  • The Paper Tray Pickup Clutch has fallen off or is faulty
  • Failure of the main unit motor that drives the paper feed mechanism
  • the MCU board failure
Related parts
  • Paper Tray paper feed related parts (Paper Tray Pickup Roller/Paper Tray Retard Roller, Paper Tray torque limiter, Paper Tray hopper, 1867596 MAGUCHI,MPT)
  • Paper Tray Post-Pickup Sensor
  • Paper Tray Pickup Clutch
  • Main unit motor that drives the paper feed mechanism
  • MCU Board
Troubleshooting
Step Confirmation and action YES NO
1

Check paper transport path

Is there any foreign matter, paper chips, etc. in the paper transport path?

 Remove any foreign objects or pieces of paper

Go to step 2
2

Check the paper feed rollers/sensors for dirt and installation

Are the rollers listed in the “Assumed cause” section clean and installed properly?

 Go to step 3 Clean and reinstall the paper feed rollers.
3

Check the paper feed rollers for deformation and wear

Are the rollers listed in the “Related parts” section deformed or worn?

 Replace the worn out or deformed roller Go to step 4
4

Check the Torque Limiter

Can you rotate the Retard Roller by hand?

 Go to step 5 Replace the retard torque limiter.
5

Check the operation of the Paper Tray Post-Pickup Sensor

Check the operation of the Paper Tray Post-Pickup Sensor with the diagnostic function.

Does the signal change between when the paper is placed and when it is not?

 Go to step 7 Go to step 6
6

Check the Paper Tray Post-Pickup Sensor for installation, dirt, and connector connection

Is the Paper Tray Post-Pickup Sensor installed improperly? Is there dirt on the sensor? Is the connector not fully inserted?

 Clean the sensor surface, reinstall the sensor, or fully insert the connector. Replace the sensor
7

Check the Paper Tray Pickup Clutch for installation

Is the Paper Tray Pickup Clutch installed properly?

 Go to step 8 Reinstall it properly.
8

Check the operation of the Paper Tray Pickup Clutch

Check the operation of the Paper Tray Pickup Clutch with the diagnostic function.

Does it make an operating sound (clutch connection sound)?

 Go to step 10 Go to step 9
9

Check the malfunctioning clutch for connection

Are the connectors connecting the clutch fully inserted?　

 Connect them firmly.

Replace the parts one by one.

  • Clutch
  • MCU Board
10

Check operation of the main unit motor

Check operation of the corresponding main unit motors using the diagnostic function.

Is there any abnormal noise?

 Replace the gear trains and the main unit motor. Replace the MCU board