Pre-Head Sensor Unreached Paper Jam

Error code
  • 26 Pre-Head Sensor Unreached Paper Jam
Occurrence condition
  • After turning ON the Pre-Printing Paper Sensor, the Pre-Head Sensor does not turn ON after the specified time has elapsed.
Assumed cause
  • Foreign objects or pieces of paper in the paper transport path
  • The Pre-Head Sensor has a dirty surface, has fallen off, or is faulty
  • The Belt Drawer is worn out, deformed, has fallen off, or has a dirty surface
  • The Pre-Anti-Static Guide and Pre-Anti-Static Roller are worn out, deformed, have fallen off, or have a dirty surface
  • Belt Drive Motor failure
  • Mechanical control board failure
Related parts
  • Pre-Head Sensor
  • Belt Unit
  • Anti-Static Brush Unit
  • Belt Drive Motor
Troubleshooting
Step Confirmation and action YES NO
1

Check paper transport path

Is there any foreign matter, paper chips, etc. in the paper transport path?

Remove any foreign objects or pieces of paper

Go to step 2

2

Check the operation of the Pre-Head Sensor

Check the operation of the Pre-Head Sensor with the diagnostic function.

Does the signal change between when the paper is placed and when it is not?

Go to step 4 Go to step 3
3

Check the Pre-Head Sensor for installation, dirt, and connector connection

Is the Pre-Head Sensor installed improperly? Is there dirt on the sensor? Is the connector not fully inserted?

Is the relay connector on the Front Frame side not fully inserted?

Clean the sensor surface, or fully insert the connector.

Replace the sensor

4

Check the Belt Drawer for dirt and installation

Is the Belt Drawer listed in the “Assumed cause” section clean and installed properly?

Go to step 5 Clean and reinstall the Belt Drawer.
5

Check the Pre-Anti-Static Guide and Pre-Anti-Static Roller for deformation and wear

Are the rollers listed in the “Assumed cause” section deformed or worn?

Replace the corresponding unit. Go to step 6
6

Check the operation of the Belt Drive Motor

Check the operation of the corresponding Main Unit Motor with the diagnostic function.

Is there any abnormal noise?

Replace the mechanical control board Replace the gear trains (Belt Unit) or the Main Unit Motor.