Paper Width Error

Detection condition

Paper width setting does not match the fed paper.

Defect related parts
  • Paper Width Sensor
  • Paper width carriage motor
  • Cassettes, Paper Tray
  • Mechanical control board
Troubleshooting
Step Confirmation and action YES NO
1

Check the paper set of the paper feed port where the paper was fed

  • Is the paper properly set in the paper slot?
Go to step 2 Load the paper correctly
2

Check the shape of the paper feed port that has fed paper
Check the shape of the paper feed port.

  • Is the corresponding paper slot deformed or damaged?
Replace the Cassette or Paper Tray Go to step 3
3

Check the operation of the CR Drive Motor
Check the operation of the CR motor using the diagnostic function.

  • Judgment: Are there any abnormal sounds?
Go to step 6 Go to step 4
4

Checking the deformation and wear of the carriage

  • Is the wheel train of the carriage drive motor deformed or worn?
Replace the Paper Width Assy. Go to step 5
5

Attach carriage drive motor and check connector connection

  • Is there any abnormality in motor installation or half-inserted connector?
Fully insert the connectors

Replace the mechanical control board

6

Check the operation of the Paper Width Sensor 1 and 2
Check the operation of the Paper Width Sensor 1 and 2 using the diagnostic function.

  • Judgment: Does the signal change with and without paper?

Replace the mechanical control board

Go to step 7
7

Attach paper width detection sensors 1 and 2 and check connector connection

  • Is the paper width detection sensor 1 or 2 installed correctly, or is the connector half-inserted?
Fully insert the connectors

Replace the sensor