HC Paper Feed Motor error

Error code
  • 035101 HC Paper Feed Motor error
Occurrence condition
  • When the HC Paper Feed Motor does not rotate normally (the specified number of revolutions has not been reached)
Assumed cause
  • Incorrect operation of paper feed / paper transport roller due to foreign materials
  • Problems caused by foreign materials getting into the paper feed / paper transport drive mechanism (wheel train parts)
  • Damage to the paper feed / paper transport drive mechanism (wheel train parts)
  • HC Paper Feed Motor failure
  • High Capacity Unit Main Board failure
Related parts
  • Paper feed / paper transport drive mechanism Wheel train parts (gear)
  • HC Paper Feed Motor
  • High Capacity Unit Main Board failure
Troubleshooting

Step

Confirmation and action

YES

NO
1

Check inside the paper feed deck

  • Visually check the inside of the paper feed deck for foreign matter.
 Remove any dirt or foreign substances.

Go to step 2
2

Check paper feed / paper transport drive mechanism (wheel train parts)

  • Visually check the paper feed/paper transport drive mechanism (wheel train parts) to see if there is any foreign matter.
 Remove any dirt or foreign substances.

Go to step 3
3

Assembling confirmation of paper feed/paper transport drive mechanism (wheel train parts)

  • Visually check the paper feed/paper transport drive mechanism (wheel train parts) to see if any parts are missing.
 Reassembly of the paper feed / paper transport drive mechanism (wheel train parts) Go to step 4
4

Assembling confirmation of paper feed/paper transport drive mechanism (wheel train parts)

  • Visually check the paper feed/paper transport drive mechanism (wheel train parts) for damage.

Replace the following parts.

  • Paper / paper transport drive mechanism Wheel train parts

Go to step 5
5

Check the HC Paper Feed Motor

[Part(s) to be checked]

  • HC Paper Feed Motor - High Capacity Unit Main Board

[Confirmation details]

  • Is the HC Paper Feed Motor missing or improperly installed?
  • Is there any abnormality (damage/wear) in the HC Paper Feed Motor?
  • Are the connectors connected properly?
  • Are there any problems with the wires?
 Go to step 6

In case of falling off or improper installation

  • Reassembly of the HC Paper Feed Motor

If there is an abnormality (damage/wear)

  • Replace the HC Paper Feed Motor

Improper connector connection

  • Clean the wire connector and reinsert it.

If the wire is abnormal

  • Replace the wire.
6

Check the operation of the HC Paper Feed Motor

Are the following motors operating normally in Failure Verification menu?

  • HC Paper Feed Motor + HC Pickup Clutch
 Go to step 7 Replace the HC Paper Feed Motor
7

Replace the High Capacity Unit Main Board

  • Replaced the High Capacity Unit Main Board  and did the problem improve?
 End Contact Epson local service representatives.