IP Fax Error Code List
Error codes related to Fax transmission |
Error description |
Remedy |
|---|---|---|
| IP-FAX setting error | ||
| 2001 | Basic network settings are not configured | Check the IP address, subnet mask, and default gateway settings. |
| 2002 | The necessary SIP settings have not been made, or an error has occurred on the main unit. | Check SIP settings. |
| 2005 | Incorrect SIP URI of own station or destination | Check the description of the destination SIP URI (address book registration). Check the description of your own station's SIP URI. |
| Error when registering registrar server/proxy server | ||
| 2010 | Server information is not setting | Check SIP server settings. |
| 2011 | Not enough server handles | Check SIP server settings. |
| Error in HGW automatic configuration | ||
| 2015 | NGN gateway address automatic acquisition error | Check network settings. Check the connection between devices. |
| 2016 | NGN gateway address setting error | Check the setting. |
| 2017 | Automatic acquisition error of NGN line information | Check network settings. Check the connection between devices. (Check HGW if extension registration is already full.) |
| 2018 | NGN automatic setting timeout | Check network settings. Check the connection between devices. |
| Error in Cisco enforcement layer (preceding audio connection) | ||
| 2020 | ANNOUNCE FAXTONE TIMEDOUT When making a call, CED could not be detected after voice connection. When receiving a call, Re-INVTE could not be sent because CNG could not be detected after voice connection. |
Check the other device. (The other device may be an IP phone.) |
| 2021 | ANNOUNCE REINVITE TIMEDOUT When making a call, Re-INVTE could not be detected after voice connection. |
Check the other device. (The other device was a fax, but it was connected to SIP-TA and did not send a Re-INVTE.) |
| 2022 | SESSION ESTABLISH NET ERROR Session network establishment error |
Check the other device/server. Check the setting. |
| 2023 | Audio media negotiation ERROR An error occurred during SDP editing/analysis during audio connection. |
Check the other device/server. Check the setting. |
| 2024 | T.38 media negotiation ERROR An error occurred during SDP editing/analysis when connecting T.38 media. |
Check the other device/server. Check the setting. |
| SIP related errors (SIP_ANNOUNCE_RESULT) | ||
| 2030 | Sequence violation | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2031 | busy | Check the address. Check the other device. Check the network status and settings of the printer. (The problem may be resolved by sending the message again after a while.) |
| 2032 | INVITE request timeout | Check the address. Check the other device. Check the network status and settings of the printer. (The problem may be resolved by sending the message again after a while.) |
| 2033 | No header | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2034 | Header format error | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2035 | No body | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2036 | Body format error | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2037 | Ignored the header | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2038 | Ignored the body | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2039 | Timeout for non-INVITE requests | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2040 | Timeout for sent 100rel messages | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2041 | Pending request ends | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2042 | Detect network disconnection | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2043 | Detect network sending failure | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2044 | Automatic INVITE rejection | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2045 | Started discarding packets because the number of packets received exceeded the limit. | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2046 | End of state for the number of packets received exceeds the limit | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2047 | Internal processing error | Check the address. Check the other device. Check the network status and settings of the printer. |
| 2048 | network error | Check the address. Check the other device. Check the network status and settings of the printer. |
| Internal module processing error | ||
| 2050 | Socket creation failure | Internal error Check the occurrence conditions (settings/address/environment). |
| 2051 | DNS resolution failure | Internal error Check the occurrence conditions (settings/address/environment). |
| 2052 | Not listening on specified protocol. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2053 | Address/port in use | Internal error Check the occurrence conditions (settings/address/environment). |
| 2054 | socket does not exist. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2055 | reservation | Internal error Check the occurrence conditions (settings/address/environment). |
| 2056 | reservation | Internal error Check the occurrence conditions (settings/address/environment). |
| 2057 | state error | Internal error Check the occurrence conditions (settings/address/environment). |
| 2058 | reservation | Internal error Check the occurrence conditions (settings/address/environment). |
| 2059 | Internal error (incorrect socket entry) | Internal error Check the occurrence conditions (settings/address/environment). |
| 205A | reservation | Internal error Check the occurrence conditions (settings/address/environment). |
| 205B | reservation | Internal error Check the occurrence conditions (settings/address/environment). |
| 205C | reservation | Internal error Check the occurrence conditions (settings/address/environment). |
| 205D | Internal error(pipe I/O) | Internal error Check the occurrence conditions (settings/address/environment). |
| 205E | Incompatible TLS library versions | Internal error Check the occurrence conditions (settings/address/environment). |
| 205F | Incompatible TLS library versions | Internal error Check the occurrence conditions (settings/address/environment). |
| 2061 | Unknown error | Internal error Check the occurrence conditions (settings/address/environment). |
| 2062 | Features not supported. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2063 | Unimplemented features | Internal error Check the occurrence conditions (settings/address/environment). |
| 2064 | Unauthorized processing | Internal error Check the occurrence conditions (settings/address/environment). |
| 2065 | Processing | Internal error Check the occurrence conditions (settings/address/environment). |
| 2066 | Time out | Internal error Check the occurrence conditions (settings/address/environment). |
| 2067 | Resource in use | Internal error Check the occurrence conditions (settings/address/environment). |
| 2068 | Lack of resources | Internal error Check the occurrence conditions (settings/address/environment). |
| 2069 | Memory (pointer) is incorrect. | Internal error Check the occurrence conditions (settings/address/environment). |
| 206A | Memory size is incorrect. | Internal error Check the occurrence conditions (settings/address/environment). |
| 206B | Parameter is incorrect. | Internal error Check the occurrence conditions (settings/address/environment). |
| 206C | Module not initialized. | Internal error Check the occurrence conditions (settings/address/environment). |
| 206D | Module is already initialized. | Internal error Check the occurrence conditions (settings/address/environment). |
| 206E | An illegal operation was performed on the current state. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2099 | [Internal error] Network settings changed. |
Internal error Check the occurrence conditions (settings/address/environment). |
| 2101 | [General error code] Invalid argument |
Internal error Check the occurrence conditions (settings/address/environment). |
| 2102 | Invalid argument | Internal error Check the occurrence conditions (settings/address/environment). |
| 2103 | Out of range | Internal error Check the occurrence conditions (settings/address/environment). |
| 2104 | Memory allocation result | Internal error Check the occurrence conditions (settings/address/environment). |
| 2105 | Callback function not set. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2106 | Not supported in this version. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2107 | Not found the target. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2108 | Found the target but invalid is incorrect. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2109 | Time out | Internal error Check the occurrence conditions (settings/address/environment). |
| 2110 | Incorrect status | Internal error Check the occurrence conditions (settings/address/environment). |
| 2120 | [T.38 related] 127 octet limit exceeded. |
Internal error Check the occurrence conditions (settings/address/environment). |
| 2121 | IFP field size exceeded. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2122 | IFP field size incorrect. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2123 | ASN.1Undefined type specified. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2124 | Insufficient decoding buffer. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2125 | Insufficient decoding buffer. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2126 | Incorrect ASN.1 format. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2127 | UDPTL field exceeded size. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2128 | Insufficient secure space. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2129 | Insufficient UDPTL field data. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2130 | Missing UDPTL packets exceeds recoverable range. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2131 | UDPTL packet sequence number is old. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2132 | Undefined result recovery method specified. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2133 | t30 message type mismatch. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2134 | TPKT receive buffer is incorrect. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2135 | TPKT receive buffer is incorrect. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2136 | TPKT version is incorrect. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2137 | TPKT field exceeds size. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2138 | TPKT format is incorrect. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2139 | Unsupported ASN.1 format. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2140 | Sequence number of the UDPTL packet is the same as last time. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2141 | Sequence number is incorrect because the RTP packet is being analyzed as a UDPTL packet. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2142 | T.38 session type is incorrect. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2150 | [FAX tone related] Incorrect audio source format. |
Internal error Check the occurrence conditions (settings/address/environment). |
| 2151 | [Transport related] Sending packet size exceeded. |
Internal error Check the occurrence conditions (settings/address/environment). |
| 2160 | [CISCO adaptation layer related] Media not supported by CISCO adaptation layer. |
Internal error Check the occurrence conditions (settings/address/environment). |
| 2161 | Lack of free sessions in the voice engine. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2162 | SDP negotiation failed. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2170 | Error within Manager module. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2171 | Error within Clinet module. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2172 | Error within the SIP Call module. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2173 | Error within the SIP Cisco module. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2174 | Error within the SIP Session module. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2175 | Error within the SIP keeper module. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2176 | Error within the SIP Sdp module. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2177 | Error within the SIP Server module. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2178 | Error within the SIP Listen module. | Internal error Check the occurrence conditions (settings/address/environment). |
| 2179 | Error within the SIP Reg module. | Internal error Check the occurrence conditions (settings/address/environment). |
| 217A | Error within the SIP Hgw module. | Internal error Check the occurrence conditions (settings/address/environment). |
| Error code linked to RFC-compliant status code. | ||
| 2300 | Redirect response was received from the SIP server. (Received SIP response 300 Multiple Choices.) | Check the network environment or SIP server settings. |
| 2301 | Redirect response was received from the SIP server. (Received SIP response 301 Moved Permanently.) | Check the network environment or SIP server settings. |
| 2302 | Redirect response was received from the SIP server. (Received SIP response 302 Moved Temporarily.) | Check the network environment or SIP server settings. |
| 2305 | Communication with the destination failed, and access via proxy was requested. (SIP response 305 Use Proxy was received.) | Check the network environment or SIP server settings. |
| 2380 | Redirect response was received from the SIP server. (Received SIP response 380 Alternative Service.) | Check the network environment or SIP server settings. |
| 2400 | There was a response from the SIP server indicating that the request was invalid. (Received SIP response 400 Bad Request.) | Check the network environment or SIP server settings. (The problem may be resolved by sending the message again after a while.) |
| 2401 | There was a response from the SIP server that authentication failed. (Received SIP response 401 Unauthorized.) | Check the network environment or SIP server settings. (The problem may be resolved by sending the message again after a while.) |
| 2402 | Received a response from the SIP server saying that the request was rejected. (Received SIP response 402 Payment Required.) | Check the network environment or SIP server settings. (The problem may be resolved by sending the message again after a while.) |
| 2403 | Received a response from the SIP server saying that the request was rejected. (Received SIP response 403 Forbidden.) | Check the network environment or SIP server settings. Check the call rejection settings. (The problem may be resolved by sending the message again after a while.) |
| 2404 | SIP server responded that the specified destination could not be found. (Received SIP response 404 Not Found.) | Check the address. Check the network environment or SIP server settings. (The problem may be resolved by sending the message again after a while.) |
| 2405 | Received a response from the SIP server saying that access was not allowed. (Received SIP response 405 Method Not Allowed.) | Check the network environment or SIP server settings. |
| 2406 | Received a response from the SIP server saying that the request was rejected. (Received SIP response 406 Not Acceptable.) | Check the network environment or SIP server settings. |
| 2407 | There was a response from the SIP server that proxy authentication failed. (Received SIP response 407 Proxy Authentication Required.) | Check whether the authentication information settings of the device and the SIP server match. |
| 2408 | SIP server responded that the request timed out. (Received SIP response 408 Request Timeout.) Or, the SIP server or the recipient's IP fax compatible machine does not exist on the network. (no response) |
Check the address. Check the network environment or SIP server settings. |
| 2410 | SIP server responded that the specified destination could not be found. (Received SIP response 410Gone.) | Check the address. Check the network environment or SIP server settings. |
| 2413 | There was a response from the SIP server that the data size to send was too large. (Received SIP response 413Request Entity Too Large.) | Check the network environment or SIP server settings. (The problem may be resolved by sending the message again after a while.) |
| 2414 | The SIP server responded that the URI was too long. (Received SIP response 414Request-URI Too Long.) | Check the address. Check the network environment or SIP server settings. |
| 2415 | SIP server responded that the request contained an unsupported media type. (Received SIP response 415Unsupported Media Type.) |
Check the network environment or SIP server settings. |
| 2416 | SIP server responded that the URI is a scheme that the server does not support. (Received SIP response 416Unsupported URI Scheme.) |
Check the address. Check the network environment or SIP server settings. |
| 2420 | Received a response from the SIP server saying that the request was rejected. (Received SIP response 420 Bad Extension.) | Check the network environment or SIP server settings. |
| 2421 | Received a response from the SIP server saying that the request was rejected. (Received SIP response 421Extension Required.) | Check the network environment or SIP server settings. |
| 2422 | Received a response from the SIP server saying that the request was rejected. (Received SIP response 422Session Interval Too Small.) |
Check the network environment or SIP server settings. |
| 2423 | Received a response from the SIP server saying that the request was rejected. (Received SIP response 423Interval Too Brief.) | Check the network environment or SIP server settings. |
| 2480 | There was a response from the SIP server that the other party was unable to communicate. (Received SIP response 480Temporarily Unavailable.) | Check the address. Check the network environment or SIP server settings. (The problem may be resolved by sending the message again after a while.) |
| 2481 | Received a response from the SIP server saying that the request was rejected. (SIP response 481Call/Transaction Does not Exist was received.) | Check the network environment or SIP server settings. |
| 2482 | There was a response from the SIP server that a loop was detected. (Received SIP response 482Loop Detected.) | Check the network environment or SIP server settings. |
| 2483 | The SIP server responded that there were too many hops. (SIP response 483 Too Many Hops was received.) | Check the network environment or SIP server settings. |
| 2484 | SIP server responded that the URI was incomplete. (Received SIP response 484Address Incomplete.) | Check the address. Check the network environment or SIP server settings. |
| 2485 | The SIP server responded that the URI was ambiguous. (Received SIP response 485Ambiguous.) | Check the address. Check the network environment or SIP server settings. |
| 2486 | There was a response from the SIP server that the other party was unable to communicate. (Received SIP response 486 Busy Here.) | Check the address. Check the network environment or SIP server settings. *If your terminal responds, it may be memory full/file full/busy. (The problem may be resolved by sending the message again after a while.) |
| 2487 | SIP server responded that the request was terminated. (Received SIP response 487Request Terminated.) | Check the address. Check the network environment or SIP server settings. |
| 2488 | Received a response from the SIP server saying that the request was rejected. (Received SIP response 488 Not Acceptable Here.) | Check the address. Check the SIP settings and media (T.38) settings of the main unit and SIP server match. *If [Transmission Settings] → [Send using G3 when IP fax (NGN) transmission error occurs] is turned on, dialing will be performed using analog G3 fax. |
| 2491 | Received a response from the SIP server saying that the request was rejected. (Received SIP response 491 Request Pending.) | Check the address. Check the network environment or SIP server settings. |
| 2493 | Received a response from the SIP server saying that the request was rejected. (Received SIP response 493 Undecipherable.) | Check the address. Check the network environment or SIP server settings. |
| 2500 | SIP server responded that it encountered an unexpected condition on the server side that prevented the request from being executed. (Received SIP response 500 Server Internal Error.) |
Check the SIP server settings. (The problem may be resolved by sending the message again after a while.) |
| 2501 | SIP server responded that the server does not support the functionality required to complete the request. (Received SIP response 501 Not Implemented.) |
Check the SIP server settings. |
| 2502 | SIP server responded that communication with the upstream server had failed. (Received SIP response 502 Bad Gateway.) | Check the SIP server settings. |
| 2503 | SIP server responded that the server was currently unable to handle the request. (Received SIP response 503 Service Unavailable.) |
Check the SIP server settings. (The problem may be resolved by sending the message again after a while.) |
| 2504 | SIP server responded that communication with the upstream server had failed. (Received SIP response 504 Server Time-out.) | Check the SIP server settings. |
| 2505 | SIP server responded that the server does not support the functionality required to complete the request. (Received SIP response 505 SIP Version not supported.) |
Check the SIP server settings. |
| 2513 | There was a response from the SIP server that the data size to send was too large. (Received SIP response 513 Message Too Large.) | Check the SIP server settings. |
| 2600 | There was a response from the SIP server that the other party was unable to communicate. (Received SIP response 600 Busy Everywhere.) |
Check the address. Check the network environment or SIP server settings. (The problem may be resolved by sending the message again after a while.) |
| 2603 | There was a response from the SIP server that the other party was unable to communicate. (Received SIP response 603 Decline.) | Check the address. Check the network environment or SIP server settings. (The problem may be resolved by sending the message again after a while.) |
| 2604 | SIP server responded that the specified destination does not exist. (Received SIP response 604 Does Not Exist Anywhere.) | Check the network environment or SIP server settings. |
| 2606 | Received a response from the SIP server saying that the request was rejected. (Received SIP response 606 Not Acceptable.) | Check the network environment or SIP server settings. |
| Disconnection during communication (disconnection cause other than existing T.30 error) | ||
| 2930 | Communication disconnected. SIP method "Bye" was received during fax communication. |
Check the other device. (The problem may be resolved by sending the message again after a while.) |
| 2931 | Cancel during communication. SIP method "Cancel" was received during fax communication. |
Check the other device. (The problem may be resolved by sending the message again after a while.) |
| 2932 | (no response) No response timeout after receiving 180 Ringing |
Check the other device. (Other device may be an IP phone.) (The problem may be resolved by sending the message again after a while.) |
| 2933 | Session connection timeout. After the call was connected with 200 OK (success), the UDP/TCP connection was not established. (Mainly for TCP. SYN/ACK reception not completed.) |
Check the other device. (The problem may be resolved by sending the message again after a while.) |
| 2934 | Session disconnected. Session disconnection (TCP FIN, RST) was detected during communication. |
Check the other device. (The problem may be resolved by sending the message again after a while.) |