Reverse PID reverse error / Reverse PID lock error / Reverse PID overload error

Error code
  • 000461 Reverse PID overload error
  • 000463 Reverse PID reverse error
  • 000464 Reverse PID lock error
Occurrence condition
  • The Reverse Drive Motor cannot operate due to large motor load
  • The Reverse Drive Motor is rotating in reverse
  • The Reverse Drive Motor cannot rotate
Assumed cause
  • An abnormal load was suddenly applied to the motor, and the motor rotated in the opposite direction due to the reaction force.
  • Power is not supplied to the motor, or the motor cannot rotate at all.
  • The load of the Reverse Drive Motor is more than expected
Related parts
  • Harness polarity wrong
  • Paper jam paper remaining
  • Reverse Drive Motor
  • Gears or rollers locked by foreign objects
  • Locked by failure of gear train components
  • Mechanical control board
  • Main Board

Troubleshooting
Step Confirmation and action YES NO
1

Check paper jam and remaining paper

Is the paper path free from jammed paper or foreign objects?

Go to step 2 Remove the jammed paper or foreign object
2

Check harness connection

Is the harness connecting the Reverse Drive Motor properly connected?

Go to step 3 Reconnect the harness.
3

Check the gear trains for damage

Check the internal gear trains for damage. Are they free from damage?

Go to step 4 Replace the gear train components
4

Replace the suspected part

Replace the Reverse Drive Motor. Does the error still occur?

Go to step 5 End
5

Replace the suspected part
Replace the mechanical control board. Does the error still occur?

Go to step 6 End
6

Replace the suspected part

Replace the Main Board. Does the error still occur?

Contact Epson local service representatives. End