C3C4 Additional Cassette Drive Motor error

Error code
  • 002017 C3C4 Additional Cassette Drive Motor error
Occurrence condition
  • Motor has not reached the specified rotation speed.
Assumed cause

  • foreign substances tucking

  • Poor connection of connector

  • Motor failure

  • Board failure

Defect-related parts
  • Additional Cassette Drive Motor
  • MCU Board
Troubleshooting
Step Confirmation and action YES NO
1

Check operation of the motor
Use the diagnostic function to check the operation of the corresponding motor.
<Diagnostic function>
Can you hear operating and driving sounds?

Go to step 2

 Go to step 3
2

Check motor lock signal

  • Check operation of each motor using the diagnostic function.

<Diagnostic function>

  • Target function: 30102** XX Motor
  • Drive the target motor and check if the value changes.

Did the value change?

 Go to step 3 Go to step 4
3 Check the gear trains
  • Visually check the gear trains of the motor for foreign objects or damage, and remove the foreign objects or replace the part as necessary.
Does the error still occur?		 Go to step 4 End
4

Check the connection of the connector

  • Visually check all the connectors that connect the motor, and if there are any connectors that are not fully inserted, or disconnected, reconnect them.

Does the error still occur?

 Go to step 5 End
5

Replace the suspected part

  • Replace the motor, MCU board, and the Main Board, in that order.

Does the error still occur?

 Contact Epson local service representatives. End