Paper Jam Errors

Error code
  • 100054 Paper Jam Errors
Occurrence condition
  1. The motor was driven for a predetermined amount from the start of paper feeding, but the sensor could not detect the presence or absence of paper.
  2. Paper length is too short.
  3. The ADF Unit was opened while scanning with the ADF.
  4. The ADF Cover was opened while scanning with the ADF.
Assumed cause


  1. Poor paper feeding (NF, MF, paper jam), too many documents, use of non-guaranteed paper, sensor failure
  2. Pieces of paper is left inside the machine.
  3. The ADF Unit was opened while scanning with the ADF.
  4. The ADF Cover was opened while scanning with the ADF.


Related parts

  • Sensors, connectors, Doc sensor, ACC sensor, GAP sensor, PE1/PE2 sensors, EJ sensor, Set Guide sensor, Cover sensor

  • ADF Board
Troubleshooting

Step

Confirmation and action

Yes

No
1

Check the ADF paper transport path

Check if there are any pieces of paper left in the ADF paper transport path.

[Part(s) to be checked]

  • Open the ADF Cover and check the paper transport path.
  • Check paper transport path of PF1 Paper Guide.
  • Open PF2 and PF3 Paper Guides and check the paper transport path.


Remove any remaining pieces of paper.
Does the error still occur?

 Go to step 2 End of work
2

Check the sensors in the ADF for dirt or improper installation
Check to see if the sensors inside the ADF is dirty or improperly installed.

[Part(s) to be checked]

Doc sensor, ACC sensor, GAP sensor, PE1/PE2 sensors, EJ sensor, Set Guide sensor

Clean the sensor if it is dirty.
Does the error still occur?

 Go to step 3 End of work
3

Check sensor installation and connection

Check that there is no abnormality in the sensor installation, and that the sensor harness and FFC are properly inserted and connected to the connectors.

Reinstall the sensor, or reconnect the FFC.
Does the error still occur?

 Go to step 4 End of work
４

Replace the other parts or components

  • Replace the following parts in sequence and check whether the symptom recurs after each replacement.
    (1) FFC, (2) Sensor, (3) ADF Board
    Does the error still occur?
 Contact Epson local service representatives. End of work