Normal Error(Recoverable Error)

Check Point / チェックポイント

Normal error (Recoverable error) is an error that can be resolved by following the guidance on the panel.

Normal error (Recoverable error) have an error code internally. However, the error code will not be displayed on the panel (Fatal error will be displayed on the panel). Normal error code can be confirmed by the following.)

Service Support Mode
Service Status Sheet
Service Information Portal (only for Japan)

Check Point / チェックポイント

Sub-type code indicating more detailed content is added to the following errors, and the code (refer to the sub-type code) is displayed where the sub-type code is displayed.

Paper Jam Errors
Ink recognition error (Read), ink recognition error (Write), initial filling ink shortage warning error, initial filling I/C error, ink recognition error (non-genuine)
Maintenance box recognition error (Write), Maintenance box initial filling failure error, Maintenance box recognition error (Unauthorized)

For errors other the above, no sub-type code is added, and "0" is displayed at the sub-type code display.

Error code	Error		Error contents	Recovery procedure
Error code	Name	Paper path / Ink color	Error contents	Recovery procedure
920000	Paper Jam Errors	ー	Displayed when paper is jammed inside the machine.	Each paper jam error is assigned a sub code for each cause of occurrence.（ Subtype code: paper jam )
920201	Paper Empty Error	Cassette 1	Displayed when it is detected that there is no paper in the cassette at the start of printing.	Set the paper. If the error still occurs: Paper Empty (Cassette)
920202		Cassette 2
920203		Cassette 3
920204		Cassette 4
920210		Paper Tray
920211		High Capacity Tray
920221	No Paper Cassette Error	Cassette 1	Displayed when it is detected that the cassette is not installed.	Cassettes: No cassette installed Paper Tray: No paper cassette (Paper tray) High Capacity Unit: No cassette installed (High Capacity Unit)
920222		Cassette 2
920223		Cassette 3
920224		Cassette 4
920231		High Capacity Tray
920301	Paper size mismatch error	Cassette 1	Displayed when the paper size of the printer setting does not match the printer driver setting.	Match the paper size of the printer setting and the printer driver setting. If the error still occurs: Paper size mismatch (Physical size error/Logical size error)
920302		Cassette 2
920303		Cassette 3
920304		Cassette 4
920310		Paper Tray
920311		High Capacity Tray
920321	Paper type mismatch error	Cassette 1	Displayed when the paper type of the printer setting does not match the printer driver setting.	Match the paper type of the printer setting and the printer driver setting.
920322		Cassette 2
920323		Cassette 3
920324		Cassette 4
920330		Paper Tray
920331		High Capacity Tray
920341	Paper size and type mismatch error	Cassette 1	Displayed when the paper size & type of the printer setting and the printer driver setting does not match.	Match the paper size & type of the printer setting and the printer driver setting. If the error still occurs: Paper size mismatch (Physical size error/Logical size error)
920342		Cassette 2
920343		Cassette 3
920344		Cassette 4
920350		Paper Tray
920351		High Capacity Tray
920361	Paper size setting error	Cassette 1	Displayed when the loaded paper size does not match the printer settings. Displayed when the loaded paper size does not match the paper size detected by the sensor.	Match the loaded paper size and the printer settings and print settings. If the error still occurs: Paper size mismatch (Physical size error/Logical size error)
920362		Cassette 2
920363		Cassette 3
920364		Cassette 4
920370		Paper Tray
920371		High Capacity Tray
920381	Duplex not supported paper size - Paper tray	Cassette 1	Displayed when the loaded paper size does not match the printer settings and the paper cannot be passed the Duplex-path.	Match the loaded paper size and the printer settings.
920382	Duplex not supported paper size - Paper tray	Cassette 2
920383	Duplex not supported paper size - Paper tray	Cassette 3
920384	Duplex not supported paper size - Paper tray	Cassette 4
920390	Duplex not supported paper size - Paper tray	Paper Tray
920391	Duplex not supported paper size - Paper tray	High Capacity Tray
920401	Cassette Failure Error	Cassette 1	Displayed when the lift-up operation cannot be performed normally when the cassette is installed.	Cancel the print job. Unable to feed from the cassette in which the error occurred. Able to feed from the another cassette. A fatal error may have occurred at the same time this error occurred. If a fatal error has occurred, remove the cause of the fatal error and resolve the fatal error.
920402		Cassette 2
920403		Cassette 3
920404		Cassette 4
920410		Paper Tray
920411		High Capacity Tray
920441	Staple job mismatch error	Cassette 1	Displayed when received a print job of which paper settings do not match with the loaded paper and which requires stapling with [Error Notice] - [Paper size Notice] of the target paper feeder set to [OFF].	Load the same paper as the print settings.
920442		Cassette 2
920443		Cassette 3
920444		Cassette 4
920450		Paper Tray
920451		High Capacity Tray
920500	Cover open - Main Unit front cover	ー	Displayed when the cover is open.	Close the cover with a error. If the error still occurs: Cover open error
920502	Cover open - Additional cassette	ー
920508	Cover open - Additional cassette cover	ー
920512	Cover open - High capacity unit	ー
920517	Cover open - Finisher unit	ー
920554	Print speed setting undefined error	ー	Displayed when the ink cartridge recognition process is completed while the print speed setting is undecided.	Reinsert all 5 ink cartridges.
920555	Failure - Duplex paper path	ー	Displayed when a duplex print job is sent in a duplex path failure status.	Press the Error Release button. A fatal error may have occurred at the same time this error occurred. If a fatal error has occurred, remove the cause of the fatal error and resolve the fatal error.
920556	Failure - Finisher	ー	Displayed when a finisher print job is sent in a finisher failure status.	Check the fatal error history and take appropriate action. Then, check the following. Check whether a fatal error occurs at the same time as the error occurs from checking error history. If a fatal error has occurred, remove the cause of the fatal error and resolve the fatal error. Check the phenomenon reproduction.
920595	Saddle staple page excess - Saddle stapler	ー	Displayed when the maximum number of sheets that can be printed for saddle stitching has been exceeded.	Choose not to staple or to cancel the print job.
920601	Ink end error	Black	Displayed when the ink level is below the limit value.	Replace Ink cartridge
920602*		Cyan
920603*		Magenta
920604*		Yellow
920621	Ink cartridge detection error (Read)	Black	Displayed when the ink cartridge cannot be recognized.	Re-install the ink cartridges. Clean the CSIC chip. Install the new ink cartridges.
920622*		Cyan
920623*		Magenta
920624*		Yellow
920641	Ink cartridge detection error (Write)	Black	Displayed when the ink cartridge cannot be recognized.	Re-install the ink cartridges. Clean the CSIC chip. Install the new ink cartridges.
920642*		Cyan
920643*		Magenta
920644*		Yellow
920661	No ink cartridge error	Black	Displayed when the ink cartridge is not installed.	Install the ink cartridges.
920662*		Cyan
920663*		Magenta
920664*		Yellow
920681	Ink shortage - for initial ink charge	Black	Displayed when an ink cartridge is installed that does not have the required amount of ink for the initial ink charge.	Replace the ink cartridge(s) with new one(s).
920682*		Cyan
920683*		Magenta
920684*		Yellow
920701	Initial ink charge cartridge mismatch error	Black	Displayed when the ink cartridge bundled with the product is used on a machine other than the machine with the initial ink charge.	Install new ink cartridges other than the ink cartridge for initial ink charge.
920702*		Cyan
920703*		Magenta
920704*		Yellow
920721	Ink cartridge recognition error	Black	Displayed when a non-genuine ink cartridge is installed and unrecognizable.	Install the genuine ink cartridges.
920722*		Cyan
920723*		Magenta
920724*		Yellow
920802	Paper ejection stacker full error	Face down tray	Displayed when the maximum number of paper stacks has been reached.	Collect the paper from the tray with error. If the error still occurs: Paper ejection stacker full error
920803		Output tray
920804		Finisher tray
920807		Booklet tray
920809		Face down tray
920810		Finisher tray top
920900	Maintenance Box end-of-life error	ー	Displayed when the Maintenance box level is below the limit value.	Replace the Maintenance box with a new one
920901	No maintenance box	ー	Displayed when the Maintenance Box is not installed.	Install the Maintenance box
920902	Detection Maintenance box, read	ー	Displayed when the Maintenance box cannot be recognized.	Re-install the Maintenance box. Clean the CSIC chip. Replace the Maintenance box with a new one. (If the error is not solved, replace the M/B Sensor Assy.)
920903	Maintenance box detection error (Write)	ー	Displayed when the Maintenance box cannot be recognized.
920905	No capacity for initial ink charge - Maintenance box	ー	Displayed when the Maintenance box is installed that does not have the required amount of ink for the initial ink charge.	Install a Maintenance box with sufficient free space (it is recommended to install a new one).
920907	Maintenance Box Recognition Error	ー	Displayed when the installed Maintenance Box is non-genuine and unrecognizable.	Install a genuine Maintenance Box.
920933	No staple error - Staple cartridge for flat binding	ー	Displayed when the finisher has no staple needle.	Replace the new staple cartridge.
920934	No staple error - Front staple cartridge for saddle stitching	ー	Displayed when the Saddle Unit has determined that there are no staples in the rear (inner) staple cartridge when a print job to be saddle stitched is received and paper is fed.	Displayed when the Finisher has determined that there are staples in the staple cartridge after a job is canceled or the staple cartridge is replaced.
920935	No staple error - Rear staple cartridge for saddle stitching	ー
920980	Memory full	ー	Displayed when the memory capacity of main unit has reached its limit due to receiving a large amount of page data.	Reduce the memory usage of print page data by sending it in several batches etc. before printing.
920981	Memory insufficient	ー	Displayed when the memory capacity of main unit becomes insufficient due to receiving a large amount of page data.
920982	Memory insufficient (Copies printing)	ー	Displayed when the memory capacity of main unit has reached its limit due to receiving an excessive data size of multiple copies.
920983	Memory insufficient (Lower resolution)	ー	Displayed when the memory capacity of main unit has reached its limit due to receiving an excessive data size of multiple copies.
920984	Memory insufficient (Reverse order printing)	ー	Displayed when the memory capacity of main unit has reached its limit due to receiving an excessive data size of multiple copies.
920985	Manual paper feed error	ー	Displayed when printing from PCL driver with "Manual Feed".	ー
920986	Duplex memory full error	ー	Displayed when page data (duplex setting) that uses a lot of memory is sent.	Press the Error Release button.
920989	BOX access PC print	-	The access target BOX was deleted. The BOX password was incorrect. The BOX that was disabled by setting was accessed.	ー
920993	BOX access PDF print	-	The access target BOX was deleted. The BOX password was incorrect. The BOX that was disabled by setting was accessed.	ー
920995	BOX R/W PDF print	-	Displayed when R/W of BOX failed due to HDD failure or ROM/RAM destruction	ー
921001	Pickup Roller near end-of-life error	Cassette 1	Displayed when the life of the pickup roller has reached the near end. (detail: Life Management ）	-
921002		Cassette 2
921003		Cassette 3
921004		Cassette 4
921010		Paper Tray
921011		High Capacity Tray
921021	Pickup Roller end-of-life error	Cassette 1	Displayed when the life of the pickup roller has reached the end. (detail: Life Management)	Replace the rollers and reset the counter in Service Support Mode.
921022		Cassette 2
921023		Cassette 3
921024		Cassette 4
921030		Paper Tray
921031		High Capacity Tray
921041	Cassette failure	Cassette 1	Displayed when a mechanical failure related to the cassette is detected.	Turn on the power again. If the error is not solved, repair the parts of the cassette. A fatal error may have occurred at the same time this error occurred. If a fatal error has occurred, remove the cause of the fatal error and resolve the fatal error.
921042		Cassette 2
921043		Cassette 3
921044		Cassette 4
921050		Paper Tray
921051		High Capacity Tray
921201	Ink cartridge Life Near-end	Black	Displayed when the ink level is close to the limit value.	-
921202*		Cyan
921203*		Magenta
921204*		Yellow
921221	Ink cartridge Life Near-end (CL impossible)	Black	Displayed before starting cleaning when the remaining amount of ink in the installed ink cartridges is insufficient for the cleaning.	Replace a new Ink cartridge
921222*		Cyan
921223*		Magenta
921224*		Yellow
921400	Maintenance Box near end-of-life error	ー	Displayed when the Maintenance box level is close to the limit value.	ー
921420	Belt near end-of-life error	-	Displayed when the Belt Unit is nearing the end of its service life (details: Life Management)	ー
921421	Belt end-of-life error	-	Displayed when the Belt Unit has reached the end of its service life (durable number of sheets reached). (details: Life Management)	Replace the Belt Unit and reset the periodic replacement counter in the service support mode.
921424	Belt Cleaner near end-of-life error	-	Displayed when the life of the parts has reached the near end. (details: Life Management )	ー
921426	Staple end-of-life error (flat binding)	ー	Displayed when the finisher has no staple needle.	ー
921428	Maintenance Unit near end-of-life error	-	Displayed when the life of the parts has reached the near end. (details: Life Management)	ー
921451	Ink Supply Unit near end-of-life error	-	Displayed when the life of the parts has reached the near end. (details: life management)	-
921455	Staple end-of-life error - Front staple cartridge for saddle stitching	ー	Displayed when the finisher has no staple needle.	Press the Error Release button
921456	Staple end-of-life error - Rear staple cartridge for saddle stitching	ー	Displayed when the finisher has no staple needle.	Press the Error Release button
921547	Cap Unit near end-of-life error	-	Displayed when the Cap Unit is nearing the end of its service life (near end). (details: Life Management)	ー
921548	Cap Unit end-of-life error	-	Displayed when the Cap Unit has reached the end of its service life. (details: Life Management)	Replace the Cap Unit and reset the periodic replacement counter in the service support mode.
921549	Selector Unit near end-of-life error	-	Displayed when the Selector Unit is nearing the end of its service life (near end). (details: Life Management)	ー
921550	Selector Unit end-of-life error	-	Displayed when the Selector Unit has reached the end of its service life. (details: Life Management)	Replace the Selector Unit and reset the periodic replacement counter in the service support mode.
921551	Wiper Unit near end-of-life error	-	Displayed when the Wiper Unit is nearing the end of its service life (near end). (details: Life Management)	ー
921552	Wiper Unit end-of-life error	-	Displayed when the Wiper Unit has reached the end of its service life. (details: Life Management)	Replace the Wiper Unit and reset the periodic replacement counter in the service support mode.
921588	Head lift motor encoder skip warning	-	Occurs when a head lift motor encoder skip warning detected.	Replace the head lift motor (Head Lifting Motor Assy)
921589	Cap slide motor encoder skip warning	-	Occurs when a cap slide motor encoder skip warning detected.	Replace the Cap Slide Motor (Cap slide motor Assy)
921600	NVT warning	ー	Displayed when large number of nozzle missing are detected.	ー
921601	Deteriorated - Post-Head Paper Sensor	ー	Displayed when the glass surface of the sensor is stained by paper dust or ink and a decrease in sensor light intensity is detected.	Clean the glass of the Post-Head Paper Sensor. For details, refer to the regular maintenance section.（Cleaning the sensor ）
921602	Option cassette transfer motor failure	ー	Displayed when mechanical failure related to the cassette is detected.	Turn on the power again. If the error is not solved, repair the parts of the cassette. A fatal error may have occurred at the same time this error occurred. If a fatal error has occurred, remove the cause of the fatal error and resolve the fatal error.
921603	Feeder PCB communication failure	ー	Displayed when communication with the Feed board fails.
921604	Duplex path failure	ー	Displayed when a mechanical failure related to duplex printing path is detected
921605	Low Quality Operating	ー	Displayed when a failure is detected that results in lower quality.
921606	Finisher failure	ー	Displayed when the finisher detects an unavailable fault.
921650	Deteriorated - Pre-Head Paper Sensor	ー	Displayed when the sensor has deteriorated due to accumulated paper dust or other factors, and is unable to detect the presence or absence of paper correctly.	Clean the Pre-Head Paper Sensor. For details, refer to the regular maintenance section.（Cleaning the sensor ）
923261	Near end - Ink cartridge insertion/removal times	Black	Displayed when the Ink cartridge absorbers are nearing the end of its service life (near end). (details: Life Management)	ー
923262*		Cyan
923263*		Magenta
923264*		Yellow
923281	End - Ink cartridge insertion/removal times	Black	Displayed when the Ink cartridge absorbers have reached the end of its service life. (details: Life Management)	Replace the ink cartridges with new ones. If you want to continue using the ink cartridges, replace the absorbers in the ink cartridges. (details: Ink Absorber Pad (Y/M/C/K) ）
923282*		Cyan
923283*		Magenta
923284*		Yellow
924500	Cover open error - Right Door	ー	Displayed when the Right Door is open.	Close the Right Door.
924501	Cover open error - BRG Path Cover	ー	Displayed when the BRG Path Cover is open.	Close the BRG Path Cover.
924502	Cover open error - Finisher Paper Eject Cover	ー	Displayed when the Finisher Paper Eject Cover is open.	Close the Finisher Paper Eject Cover.
924503	Cover open error - Finisher SDL Paper Eject Cover	ー	Displayed when the Finisher SDL Paper Eject Cover is open.	Close the Finisher SDL Paper Eject Cover.
924504	Finisher SDL Unit open error	ー	Displayed when the Finisher SDL Unit is open.	Close the Finisher SDL Unit.
924505	Inner Finisher open error	ー	Displayed when the Inner Finisher is open.	Close the Inner Finisher.
924554	No punch waste box error	ー	Displayed when the punch waste box is not attached or full when printing with punching.	Empty the punch waste box and reattach it.
924555	Punch waste box full error	ー		Empty the punch waste box and reattach it.
930000	Paper Jam - ADF	ー	Displayed when a paper jam occurs at ADF unit.	Solve the cause of paper jam.
930001	Cover open - ADF cover	ー	Displayed when the ADF cover is open.	Close the ADF cover.
931000	ADF Pickup Roller near end-of-life error	-	Displayed when the number of sheets printed using the ADF Pickup Roller has reached the number defined as near end of life of the roller. (detail: Life Management)	ー
931001	ADF Pickup Roller end-of-life error	-	Displayed when the number of sheets printed using the ADF Pickup Roller has reached the number defined as the end of the roller's life. (detail: Life Management)	Replace the rollers and reset the counter in Service Support Mode.
940000	Memory full - TX	ー	The available memory is insufficient for Scan to Fax.	Send the documents in several batches. Enable the direct sent setting to send it. Enable the direct sent setting to send it.
940001	Memory full - RX	ー	The available memory is insufficient to receive a fax, or received a document of more than 100 pages.	Execute print or cancel the data in the reception box.
940002	Fax job incomplete (No dial tone)	ー	Dial failed because no dial tone was detected.	Make sure the phone line is connected correctly, and try to send the fax again.
940003	Fax job incomplete (Busy)	ー	Dial failed because the recipient machine was busy.	Wait for a moment, and try again.
940004	Fax job incomplete (No answer)	ー	Dial failed because the recipient machine did not respond.	Wait for a moment, and try again.
940005	Fax job incomplete (Incorrect port connection)	ー	Displayed when the phone cable is incorrectly connected to the LINE and EXT port of the product.	Connect "LINE" and "EXT" correctly.
940006	Fax job incomplete (Line is not connected)	ー	Displayed when the module cable is not connected to the phone line.	Make sure the phone line and module cable are connected correctly.
940007	DNS Error - e-mail	ー	Displayed when the DNS server settings are invalid.	Check the DNS settings on the printer. Check the settings on the DNS server.
940008	DNS Error - folder	ー	Displayed when the DNS settings of the destination are invalid.	Check the DNS settings on the printer. Check the settings on the DNS server.
940009	Authentication Error e-mail	ー	Displayed when the authentication settings of the mail server are invalid.	Check the following items. Check the authentication method. Check SMTP server address and port. Check POP3 server address and port. Check the account name. Confirm the password.
940010	Authentication Error folder	ー	Any of the following setting is invalid. Destination User name Password setting	Check the following items. Folder path User name Password Account name
940011	Communication Error (e-mail)	ー	A communication error occurs during e-mail transfer.	Check the following items. Check SMTP server address and port. Check POP3 server address and port. Check network settings (IP address, subnet mask, default gateway). Make sure the network cable is connected properly. Check if the address is correct. Check the access point settings. Check your firewall settings. Check the server (the server may be down).
940012	Communication Error - folder	ー	Displayed when the communication error occurs during e-mail transfer.	Check the following items. Check the folder path. Make sure the network cable is connected properly. Check network settings (IP address, subnet mask, default gateway). Check the access point settings. Check your firewall settings. Check the server (the server may be down) Check if the file with the same name in the save destination is left open. Check if the same destination file is write-protected.
940013	Invalid destination error (Folder)	ー	Displayed when the specified destination does not exist.	Check that the destination settings are correct below. Communication mode Folder path User name Password Port number
940014	Folder full	ー	Displayed when save failed due to insufficient space in the destination folder.	Increase the free space of the save destination.
940015	Received data are corrupted	ー	Displayed when the received data to reprint has been deleted.	ー
940016	Warning - Invalid preview	ー	Displayed when the preview button is pressed while the direct send is enabled.	Disable direct send.
940017	Invalid Scheduled transmission	ー	Displayed when the color start button is pressed while the scheduled sending is selected.	Hereafter, respond according to the intended use. If you want to send in color, send without specifying the time. If you want to send at a specified time, select monochrome and send.
940020	Invalid multiple contacts - Fax	ー	Displayed when the color start button is pressed while multiple contacts are selected.	Hereafter, respond according to the intended use. If you want to send in color, send each one separately. If you want to broadcast, select monochrome and send.
940021	Invalid 2-sided color send -Fax	ー	Displayed when the color start button is pressed while 2-sided scan is enabled.	Hereafter, respond according to the intended use. If you want to send in color, cancel double-sided scanning. To perform double-sided scanning, select monochrome and send.
940022	Invalid ECM off send - Fax	ー	Displayed when the color start button is pressed while ECM setting is disabled.	Hereafter, respond according to the intended use. If you want to send in color, enable the ECM setting. If you cannot change the ECM settings, select monochrome.
940024	Invalid Hook operation	ー	Displayed when the on-hook dial button is pressed while the lie is busy.	Wait for the line to be free and try again.
940025	Dial buffer full	ー	Displayed when the number is entered when the dial buffer is full with on hook dial.	Wait for the entered dial data to be processed and the buffer to be free.
940029	Paper size mismatch	ー	Displayed when the Fax to Print is started while the loaded paper size is smaller than the fax data size to print.	Load paper of the correct size.
940030	Memory removed	ー	Displayed when the Media is removed while saving or creating a folder.	Connect the media and try again.
940031	Memory full	ー	Displayed when the media that has not enough space is inserted to save received faxes.	Connect media with free space and try again.
940032	Memory write protected	ー	Displayed when the write-protected media is connected for saving received faxes, or a storage folder for received faxes is to be created in a write-protected media.	Release the media setting (write protection). Connect media that is not write-protected.
940033	Memory write failure	ー	Displayed when the write error has occurred during received faxes saving.	Reconnect the media. Connect a different media. (The folder must have been created by creating a save-only folder.)
940034	FAX configuration change are invalid (Fax function is in use)	ー	Displayed when the Fax settings are to be changed while fax function is used.	After confirming that the fax has been used, change the settings.
940035	FAX configuration change are invalid (PC is in use)	ー	Displayed when the Fax settings are to be changed while changing the fax settings through the PC.	Confirm that the fax setting change from the PC has been completed, and then change the setting.
940036	Fax configuration are invalid (Mail server is not set)	ー	Displayed when the mail is selected in transfer settings without setting the mail server.	Configure the mail server settings.
940037	Fax configuration are invalid (Mail server is not connected)	ー	Displayed when the mail is selected in transfer settings while mail server is not connected.	Check the connection with the mail server and establish the connection.
940038	Fax Board failure	ー	Displayed when the Fax Board is in failure.	Replace the Fax Board.
940039	Fax power supply failure	ー	Displayed when the Fax Power Supply is in failure.	Replace the Fax Board.
940040	Expansion Fax Board failure	ー	Displayed when the connected fax expansion unit is in failure.	Replace the defective component.
940041	Expansion Fax ROM mismatch error	ー	Displayed when the firmware version of the connected fax expansion unit does not match that of the main unit.	Update the firmware.
940042	Expansion Fax disconnection error	ー	Displayed when the connected fax expansion unit was physically disconnected during operation.	Repair and restore the connection.
940043	Expansion Fax update failure	ー	A malfunction occurred at startup because the update of the firmware of the fax expansion unit was interrupted due to a power failure, etc.	Execute the FW update. If not solved, replace it.
940044	Expansion Fax overvoltage error	ー	A hardware failure caused an overcurrent in the fax expansion unit.	Since the relay board of the connected fax expansion board is defective, replace it.
940045	FAX to E-mail transmission prohibited due to domain restrictions	ー	Displayed when the destination e-mail address contains a domain that is not allowed or prohibited by the administrator.	Consult with your administrator to review your e-mail address domain restriction settings.
950000	Scan to e-mail DNS error	-	Displayed when the DNS server settings are invalid.	Check the DNS settings on the printer. Check DNS server settings.
950001	Communication error Scan to e-mail	-	Displayed when the communication error has occurred during Scan to Email.	Check SMTP server address and port. Check POP3 server address and port. Check network settings. IP address, Subnet mask, Default gateway --> Execute connection diagnosis of mail server (Scan to Email function only). Make sure the network cable is connected properly. Check if the address is correct. Check the access point settings. Check your firewall settings. Check the server (the server may be down)
950002	Authentication Error Scan to e-mail	-	Displayed when the authentication settings of the mail server are invalid.	Check the authentication method. Check SMTP server address and port. Check POP3 server address and port. Check the account name. Confirm the password.
950003	File size over Scan to e-mail	-	Displayed when the scan data to be attached exceeds the maximum size for attached files.	Change scan settings (increase the maximum file size of attached files). Reduce scan data (reduce resolution and compression ratio). Reduce the number of manuscripts.
950004	Memory insufficient Scan to e-mail	-	Displayed when the memory became insufficient during Scan to Email.	Make sure the running job has finished and try again.
950005	Remove ADF document Scan to Email ADF	-	Displayed when the document in the ADF unit is required to be removed during Scan to Email.	Remove the document from the ADF unit.
950006	Set ADF document Scan to Email	-	Displayed when the document is required to be set from the ADF unit during Scan to Email.	Set the document in the ADF unit.
950007	Scan original page excess Scan to e-mail	-	Displayed when the number of added page to scan has reached its upper limit.	Send and save the scanned data, and scan the remaining documents as separate jobs.
950008	Email settings not configured Scan to e-mail		Occurs when the scan to mail function is started without configuring the mail server.	Configure the mail server settings.
950010	Scan to e-mail - S/MIME encryption certificate	-	Occurs when the certificate for encryption has expired in the setting to use encryption.	Register a certificate whose expiration date is valid as a signature certificate.
950011	S/MIME signature certificate Scan to e-mail	-	Occurs when using a signature and the certificate for the signature has expired.	Register a certificate whose expiration date is valid as a signature certificate.
950013	HDD R/W failure - Scan to e-mail	ー	Displayed when the reading and writing BOX file data failed in a job that uses BOX.	Solve the cause of failure. (Replace the HDD, etc.)
950014	BOX disabled - Scan to e-mail	ー	Displayed when job that uses a BOX, the BOX cannot be used due to a failure.	Solve the cause of disable. (Replace the HDD, etc.)
950015	Too many waiting job - Scan to e-mail	ー	Displayed when there are 10 scheduled Scan to E-mail, Scan to Folder, BOX to E-mail, Box to Folder and/or Box to Cloud jobs, and reservation of 11th job is attempted.	Delete the reserved job.
950016	Scan to e-mail - Sending prohibited due to email address domain restrictions	ー	Displayed when the destination e-mail address contains a domain that is not allowed or prohibited by the administrator.	Consult with your administrator to review your e-mail address domain restriction settings.
950017	All blank error Scan to e-mail	-	When blank page skip is enabled, all pages of the scanned document are determined to be blank.	Check if the documents are actually blank or if the documents have been set with the front and back reversed.
950020	DNS error Scan to folder	-	Displayed when the DNS settings of the destination are invalid.	Check the DNS settings on the printer. Check DNS server settings.
950021	Communication Error Scan to folder	-	Occurred when the communication error has occurred during Scan to Folder.	Check that the following save destination settings are correct. Communication mode Folder path Communication mode Port number Check the following. Make sure the network cable is connected properly. Check network settings (IP address, subnet mask, default gateway). Check the access point settings. Check your firewall settings. Check the server (the server may be down)
950022	Authentication Error Scan to folder	ー	Displayed when the either the user name or password setting to access the specified destination is invalid.	Set the following save destination settings correctly. Communication mode, folder path, user name, password, port number
950023	File size over Scan to folder	-	Displayed when the storage space available is not enough to save the scanned data in the specified folder.	Secure enough storage space in the destination folder. Reduce scan data (reduce resolution and compression ratio). Reduce the number of manuscripts.
950024	Memory insufficient Scan to folder	-	Occurs when the memory became insufficient during Scan to Folder.	Make sure the running job has finished and try again.
950025	Remove ADF document Scan to folder	-	Occurs when the document in the ADF unit is required to be removed during Scan to Folder.	Remove the document from the ADF unit.
950026	Scan to folder - Set ADF document	ー	Displayed when the document is required to be set from the ADF Unit during Scan to Folder.	Set the document in the ADF unit.
950027	Scan to folder - Scan original page excess	ー	Displayed when the number of added page to scan has reached its upper limit.	Send and save the scanned data, and scan the remaining documents as separate jobs.
950028	Scan to folder - Destination invalid	ー	Displayed when the specified destination does not exist.	Check that the following save destination settings are correct. Communication mode Folder path User name Password Port number
950029	Scan to folder - File name duplicate	ー	Displayed when the file name is duplicated in the save destination	Remove the file of the same name in the folder of the save destination. Set the file header to a different string and try again.
950030	Scan to folder - File size excess	ー	Displayed when there is no enough storage space available to save the file.	Reduce the size of the file.
950031	Scan to Folder Secure Connection Mismatch	ー	If you try to connect with plaintext even though the save destination supports only SSL / TLS connection, or vice versa, and try to connect with SSL / TLS even if the save destination supports only plaintext connection	Use the correct connection type for the save destination.
950032	Scan to Folder certificate error (date and time)	ー	Displayed when the date and time of the certificate sent from the server has expired	Install an expired CA certificate. Or correct the time on the printer.
950033	Scan to folder certificate error (CA certificate)	ー	When the certificate sent from the server fails to verify with the CA certificate installed on the printer. Or, if the CA certificate has not been installed on the printer	Install a verifiable CA certificate for the destination server on the printer
950034	Scan to Folder Certificate Error (Other)	ー	When verifying with the certificate sent from the server, if the verification fails for reasons other than certificate error (date and time) and certificate error (CA certificate)	Install a verifiable CA certificate for the destination server on the printer
950036	Scan to folder BOX R/W error due to HDD failure	ー	Displayed when the reading and writing BOX file data failed in a job that uses BOX.	Solve the cause of failure. (Replace the HDD, etc.)
950037	Scan to folder BOX function invalid error	ー	Displayed when job that uses a BOX, the BOX cannot be used due to a failure.	Solve the cause of failure. (Replace the HDD, etc.)
950038	Too many waiting job - Scan to folder	ー	Displayed when there are 10 scheduled Scan to E-mail, Scan to Folder, BOX to E-mail, Box to Folder and/or Box to Cloud jobs, and reservation of 11th job is attempted.	Delete the reserved job.
950039	All blank error Scan to folder	-	When blank page skip is enabled, all pages of the scanned document are determined to be blank.	Check if the documents are actually blank or if the documents have been set with the front and back reversed.
950040	Scan to cloud - Communication error	ー	Displayed when a communication error occurs while acquiring an address.	Check network connection.
950041	Scan to cloud - Out of service	ー	Displayed when Epson Connect service of the printer is temporarily unavailable.	Enable the service in the Epson Connect settings of the setup.
950042	Scan to cloud - No service registered	ー	Displayed when the printer is not yet registered for the Epson Connect service.	Register the printer in the Epson Connect service.
950043	Scan to cloud - Not logged in	ー	Occurs when the connection to the Epson Connect server cannot be established due to the following reason.. When the login process is performed after the printer is started, but destination search is started during the process When login processing fails due to a communication error	Check network connection. Wait for a moment, and try again.
950044	Scan to cloud - ADF document jam	ー	Displayed when the document in the ADF unit is required to be removed during Scan to Cloud.	Remove the document from the ADF unit.
950045	Scan to cloud - Set ADF document	ー	Displayed when the document is required to be set from the ADF Unit during Scan to Cloud.	Set the document in the ADF unit.
950046	Scan to cloud - File size excess	ー	Displayed when the scanned data exceeds the limit of transmission capacity.	Reduce the number of manuscripts and try again.
950047	Scan to cloud - Destination invalid	ー	Displayed when the destination is incorrect. (Occurs when the destination information of the server is rewritten during the period from acquisition of the destination list to data transmission)	Reset the destination.
950048	Scan to cloud - No destination registered	ー	Displayed when no destination is registered on the server.	Register the destination in the Epson Connect service.
950049	Scan to cloud - Scan original page excess	ー	Displayed when the number of added page to scan has reached its upper limit.	Send and save the scanned data, and scan the remaining documents as separate jobs.
950051	HDD R/W failure Scan to cloud	-	Displayed when the reading and writing BOX file data failed in a job that uses BOX.	Solve the cause of failure. (Replace the HDD, etc.)
950052	BOX disabled Scan to cloud	-	Displayed when job that uses a BOX, the BOX cannot be used due to a failure.	Solve the cause of failure. (Replace the HDD, etc.)
950053	Too many waiting job Scan to cloud	-	Displayed when there are 10 scheduled Scan to E-mail, Scan to Folder, BOX to E-mail, Box to Folder and/or Box to Cloud jobs, and reservation of 11th job is attempted.	Delete the reserved job.
950054	Scan to cloud Communication error	-	When blank page skip is enabled, all pages of the scanned document are determined to be blank.	Check if the documents are actually blank or if the documents have been set with the front and back reversed.
950060	AirPrint(eSCL) Scan Communication error	-	Displayed when a communication error occurs.	If the computer is on a network, check the network connection. If the computer is connected to USB, check the connection with the computer.
950070	Scan to WSD - Communication error	ー	Displayed when a communication error has occurred while executing a function.	Check network connection.
950080	Scan to Document Capture Pro - Communication error	ー		Check network connection.
950081	Scan to Document Capture Pro - PC unavailable	ー	Displayed when the recipient PC is busy.	Check whether the destination PC is communicating with another printer. (If communication is in progress, check it has ended and then retry)
950082	Scan to Document Capture Pro - No target PC	ー	Displayed when the connected PC does not support Document Capture Pro.	Connect to a PC that supports Document Capture Pro.
950090	Scan to Document Capture Pro - Communication error	ー	Displayed when a communication error has occurred during Scan to Document Capture Pro Server	Check network connection.
950091	Scan to Document Capture Pro - Server unavailable	ー	Displayed when the server is busy.	Wait for a moment, and try again.
950092	Scan to Document Capture Pro - No respond	ー	Displayed when the server that supports Document Capture Pro Server is not found.	Check that you are connected to a server that supports Document Capture Pro Server.
950093	Scan to Document Capture Pro - No job	ー	Displayed when no job is registered on the server.	Register a job on Document Capture Pro Server
950100	SMTP server - Communication error	ー	It comes under: The printer is not connected to the network The SMTP server is down The network was disconnected during communication Abnormal data was received	Check SMTP server address and port. Check network settings (IP address, subnet mask, default gateway). Make sure the network cable is connected properly. Check if the address is correct. Check the access point settings. Check your firewall settings. Check the server (the server may be down)
950101	POP3 server - Communication error	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. POP3 server communication error. …	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950102	Mail server DNS error (SMTP)	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. An error occurred while connecting to SMTP server. …	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950103	Mail server DNS error (POP3)	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. An error occurred while connecting to POP3 server. …	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950104	SMTP server authentication error	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. SMTP server authentication error. …	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950105	POP3 server authentication error	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. POP3 server authentication error. …	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950106	Invalid Certificate(date and time) - Mail Server	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. The connection is not secured. Check the following. Date and Time	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950107	Certificate error (CA certificate)	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. The connection is not secured. Check the following. CA Certificate	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950108	Invalid Certificate(other) -Mail Server	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. The connection is not secured.	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950109	Secure connection mismatch (server does not have SSL)	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. Connection to SMTP server failed. Change Secure Connection to None.	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950110	Secure connection mismatch (server is SSL/TLS)	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. Connection to SMTP server failed. Change Secure Connection to SSL/TLS.	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950111	Secure connection mismatch (server is STARTTLS)	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. Connection to SMTP server failed. Change Secure Connection to STARTTLS.	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950112	SMTP server connection failure (connection failure with server or not SMTP server)	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. Unsupported communication method. Check the following. SMTP Server Address SMTP Server Port Number	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950113	SMTP server authentication method mismatch (SMTP-Auth required)	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. SMTP server authentication error. Change Authentication Method to SMTP.	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950114	SMTP server authentication method mismatch (SMTP-Auth not required)	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. SMTP server authentication error. Change Authentication Method to POP before SMTP.	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950115	Source address error -Mail Server	ー	Mail server setting or diagnostic failed. Corresponds to the following of the mail server connection confirmation result on Administrator's Guide. Sender's Email Address is incorrect. Change to the email address for your email service.	Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server. For details, please refer to Administrator’s Guide.
950120	Expansion Network ROM mismatch error	ー	When the Option Ether version is older than the version required by the main unit	Upgrade the main unit while Option Ether is connected.
950121	Expansion network board failure	ー	When Option Ether startup processing is not completed normally	Remove Option Ether and send it for repair.
950130	Fatal - TPM chip failure - TPM chip	ー	When an error response regarding the failure is returned from the TPM chip and encryption / decryption processing cannot be performed	Replace TPM chip for repair. Initialize after TPM chip failure or import USB memory after TPM chip failure.
950131	Alert - Recovered after initialized	ー	It is written only once as a history when initialization is performed after TPM chip failure	It is written only once as a history when initialization is performed after TPM chip failure
950132	Alert - Recovered after USB restore	ー	Recorded only once as history when USB memory import after TPM chip failure	Recorded only once as history when USB memory import after TPM chip failure
950133	Data failure during encryption/decode	ー	Recorded only once as history when a power failure occurs during encryption / decryption	Recorded only once as history when a power failure occurs during encryption / decryption
990000	Scan to Memory Device - Capacity shortage	ー	There is not enough storage space available to save the scanned data.	Increase the storage space of the destination media. Reduce scan data (reduce resolution and compression ratio). Reduce the volume of documents
990001	Scan to Memory Device - Write protected	ー	Displayed when the destination memory is write protected.	Disable the write protection on the memory.
990002	Scan to Memory Device - Invalid create Folder	ー	Displayed when a folder cannot be created on the destination memory.	Connect another media.
990003	Scan to Memory Device - Memory removed	ー	The external media has been removed during Scan to External Memory.	Connect the media.
990004	Scan to Memory Device - Memory insufficient	ー	Displayed when the memory became insufficient during Scan to USB Memory.	Make sure the running job has finished and try again.
990005	Scan to Memory Device - Others	ー	Displayed when save is failed due to the error other than above	Retry (If the trouble is not resolved, contact Epson Service Support department.)
990006	Scan to Memory Device - Scan original page excess	ー	Displayed when the number of added page to scan has reached its upper limit.	Send and save the scanned data, and scan the remaining documents as separate jobs.
990007	Scan to Memory Device - File size excess	ー	Displayed when there is no enough storage space available to save the file.	Reduce the size of the file.
990011	Scan to Memory Device - HDD R/W failure	ー	Displayed when the reading and writing BOX file data failed in a job that uses BOX.	Solve the cause of failure. (Replace the HDD, etc.)
990012	Scan to External Memory Device - OCR board failure	ー	The OCR board failed during a job using the OCR board (searchable PDF setup).	Replace the OCR board.
990021	Scan to Memory Device - Blank page skip	ー	Displayed when all documents are detected as blank and no files are saved.	Check if the documents are actually blank or if the documents have been set with the front and back reversed.
990100	USB memory recognition error	ー	Displayed when the connected memory is not formatted or the format is not supported.	Connect another media.
990101	Invalid simultaneous operation - External Memory Print	ー	Displayed when the External Memory Print is to be executed while a function that cannot run simultaneously is operating.	Make sure the running function has finished and try again.
990103	HDD R/W failure USB Memory print	-	Box storage and HDD failure	HDD exchanged
990200	Security (User Restrictions) - Print Restrictions	ー	Displayed when the user succeeded the authentication but is not permitted to print.	Grant print permission for the user with WebConfig, NetConfig.
990201	Security (User restrictions) - Authentication error	ー	Displayed when authentication failed. The setting to permit printing without authentication is disabled when received a job without authentication information (User name and Password).	Check the user name and password is correct. Enable the setting of permission for executing a print job without authentication information.
990300	Copy memory full error	ー	Displayed when the number of scanned pages exceeds the limit of the memory.	Scan the documents in several jobs.
990400	Illegal HDD connection	ー	Displayed when an incorrect model HDD is connected at startup	ー
990401	HDD replacement	ー	Displayed when a different HDD from the previous startup is connected at start up	Press the close button. Display only once.
990402	HDD failure at startup	ー	Displayed when detecting that the HDD has failed at startup.	Turn off the power, connect a normal HDD and start up.
990403	HDD failure (JOB execution)	ー	Displayed when HDD access during JOB execution fails.	Turn on the power again.
990404	Mirroring HDD (A) failure (at startup)	ー	Displayed when the Mirroring Option is connected and a failure of one of the two HDDs is detected. Notify the user that there are currently no limitations on functionality and that if the remaining one HDD fails, there will be a functional limitation.	Turn off the power, connect a normal HDD and start up.
990405	Mirroring HDD (B) failure (at startup)	ー		Turn off the power, connect a normal HDD and start up.
991000	Reboot notification warning due to changes of settings	ー	Displayed when the setting value of a setting item that requires restart is changed.	Reboot.

*: Except for AM-M5500

# Normal Error(Recoverable Error)

Normal Error(Recoverable Error)