Post-Belt Sensor Unreached Paper Jam

Error code
  • 28 Post-Belt Sensor Unreached Paper Jam
Occurrence condition
  • Post-Belt Sensor does not turn on after the specified time has elapsed since the Registration Roller Clutch is turned on
Assumed cause
  • Foreign objects or pieces of paper in the paper transport path
  • Incorrect installation of head rear paper guide Assy.
  • Post-Belt Sensor has a dirty surface, has fallen off, or is faulty
  • Belt Drawer is worn out, deformed, has fallen off, or has a dirty surface
  • Post-Belt Guide is worn out, deformed, has fallen off, or has a dirty surface
  • Paper Feed Belt Drive Motor failure
  • Mechanical control board failure
Related parts
  • Post-Belt Sensor
  • Belt Unit
  • Post-Belt Guide Unit
  • Paper Feed Belt Drive Motor
Troubleshooting
Step Confirmation and action YES NO
1

Check paper transport path

Are there any foreign objects or pieces of paper in the paper transport path?

Is there something wrong with the head rear paper guide Assy installed?

Remove any foreign objects or pieces of paper

Go to step 2

2

Check the operation of the Post-Belt Sensor

Check the operation of the Post-Belt Sensor with the diagnostic function.

Does the signal change between when the paper is placed and when it is not?

Go to step 4 Go to step 3
3

Check the Post-Belt Sensor for installation, dirt, and connector connection

Is the Post-Belt Sensor installed improperly? Is there dirt on the sensor? Is the connector not fully inserted?

Is the relay connector on the Front Frame side not fully inserted?

Clean the sensor surface, or fully insert the connector.

Replace the sensor

4

Check the Belt Drawer for dirt and installation

Is the Belt Drawer listed in the “Assumed cause” section clean and installed properly?

Go to step 5 Clean and reinstall the Belt Drawer.
5

Check the Post-Belt Guide for deformation and wear

Is the guide listed in the “Assumed cause” section deformed or worn?

Replace the corresponding unit. Go to step 6
6

Check the operation of the Paper Feed Belt Drive Motor

Check the operation of the corresponding Main Unit Motor with the diagnostic function.

Is there any abnormal noise?

Replace the mechanical control board Replace the gear trains or the Main Unit Motor.