Service Support Mode
The service support mode is a special mode in which functions necessary for service such as maintenance, operation check and adjustment are implemented.
- AM-C6000/C5000/C4000/M5500 Service Manual_Rev.N
- Product Specifications
- Machine Structures and Operating Principles
- Product Configuration (Part Names)
- Motor / Sensor / Clutch / Solenoid Specifications
- Operating Principles
- Life Management
- Installation and Settings
- Confirmation before the installation and the setup
- List of the necessary tools.
- Pre-delivery Works
- Unpacking
- Main Unit Bundled Items and Unpacking Procedure
- Additional Cassette Unit Bundled Items and Unpacking Procedure
- Floor Finisher Bundled Items and Unpacking Procedure
- Saddle Unit Bundled Items and Unpacking Procedure
- Floor Punch Unit Bundled Items and Unpacking Procedure
- Inner Finisher Bundled Items and Unpacking Procedure
- Inner Punch Unit Bundled Items and Unpacking Procedure
- High Capacity Unit Bundled Items and Unpacking Procedure
- Installation
- Main Unit Installation Procedure (AM-C6000/C5000/C4000)
- Main Unit Installation Procedure (AM-M5500)
- Additional Cassette Unit Installation Procedure
- Floor Finisher Installation Procedure
- Saddle Unit Installation Procedure
- Floor Punch Unit Installation Procedure
- Inner Finisher Installation Procedure
- Inner Punch Unit Installation Procedure
- High Capacity Unit Installation Procedure
- Caster Table Installation Procedure
- Inner Tray Installation Procedure
- Stabilizers Installation Procedure
- Extension Network Board Installation Procedure
- Extension G3 Fax Board Installation Procedure
- Wireless LAN Unit Installation Procedure
- Additional HDD Installation Procedure
- OCR Option Installation Procedure
- Authentication device stand installation procedure
- Settings
- Contract-related Settings
- Firmware Update
- Initial Setting
- Network Settings
- Fax Settings
- Option Initial Adjustment / Settings
- Additional Cassette Unit Initial Adjustment Procedure
- Floor Finisher Initial Adjustment Procedure
- Saddle Unit Initial Adjustment Procedure
- Floor Punch Unit Initial Adjustment Procedure
- Inner Finisher Initial Adjustment Procedure
- Inner Punch Unit Initial Adjustment Procedure
- High Capacity Unit Initial Adjustment Procedure
- Inner Tray Initial Adjustment Procedure
- IP Fax/OCR Activation Procedure
- Operation Check
- Relocation and Removal
- Service Support Mode
- Starting Service Support Mode (AM-C6000/C5000/C4000)
- Starting Service Support Mode (AM-M5500)
- Menu List / Details
- 01 Printer Status Information
- 02 Check Pattern Print / Paper Feed Confirmation
- 201 Check Pattern
- 20101 Check Pattern
- 20102 Ruled Line Pattern
- 20103 Color Gradation Pattern (AM-M5500: Gradation Pattern)
- 20104 Black 25% Pattern
- 20105 Adsorption Check Pattern
- 20106 Blank Paper Feed(10 Sheet Simplex)
- 20107 Blank Paper Feed(1 Sheet Simplex)
- 20108 Blank Paper Feed(10 Sheet Duplex)
- 20109 Blank Paper Feed(1 Sheet Duplex)
- 20110 Special Gradation Pattern
- 20113 Other
- 202 Main Unit
- 203 ADF/SCN
- 204 Floor Finisher
- 20401 Operation Check (Floor FIN)
- 2040101 Staple Stack (Rear 1 position)
- 2040102 Staple Stack (Front 1 position)
- 2040103 Staple Stack (2 point)
- 2040104 Shift Stack
- 2040105 Straight Stack (Upper Tray)
- 2040106 Straight Stack (Top Tray)
- 2040107 Saddle Stitch Stack
- 2040108 Bi-fold Stack
- 2040109 Tri-fold Stack
- 2040110 Punch Stack (2 holes)
- 2040111 Punch Stack (Other than 2 holes)
- 2040112 Straight Stack (Lower Tray)
- 20401 Operation Check (Floor FIN)
- 205 Inner Finisher
- 201 Check Pattern
- 03 Failure Verification
- 301 Main Unit
- 30101 Failure Diagnostics Sequence
- 30102 Paper Feed Path Related
- 3010201 Motor
- 3010202 Sensor
- 301020201 Whole Drive Motor Drive Detection
- 301020202 Paper Tray HP Sensor
- 301020203 Paper Tray Paper Sensor
- 301020204 Paper Tray Post-Pickup Sensor
- 301020205 C1 Paper Feed Sensor
- 301020206 C1 Cassette Sensor
- 301020207 C1 Paper Sensor
- 301020208 C1 Paper Near-End Sensor
- 301020209 C1 Lift Up Motor Control Sensor
- 301020210 C1 Lift Up Upper Limit Sensor
- 301020211 C2 Paper Feed Sensor
- 301020212 C2 Cassette Sensor
- 301020213 C2 Paper Sensor
- 301020214 C2 Paper Near-End Sensor
- 301020215 C2 Lift Up Motor Control Sensor
- 301020216 C2 Lift Up Upper Limit Sensor
- 301020217 Pre-Registration Sensor
- 301020218 PW Sensor
- 301020219 PW Carriage HP Sensor
- 3010203 Paper Size Detection
- 30103 Printing Related
- 30104 Belt Related
- 30105 Duplex Path Related
- 30106 Related to paper ejection path
- 3010601 Motor
- 3010602 Sensor
- 301060201 1st Paper Eject Tray Pre-Eject Sensor
- 301060202 2nd Paper Eject Tray Pre-Eject Sensor
- 301060203 1st Paper Eject Tray Full Stack Sensor Upper
- 301060204 1st Paper Eject Tray Full Stack Sensor Lower
- 301060205 2nd Paper Eject Tray Full Stack Sensor
- 301060206 Paper Ejection Tray Rib Upper Limit Sensor
- 301060207 Paper Ejection Tray Rib Lower Limit Sensor
- 301060208 1st Paper Eject Tay Fan 1 Drive Detection
- 301060209 1st Paper Eject Tay Fan 2 Drive Detection
- 30107 Main Unit Related
- 302 Additional Cassette
- 30201 Paper Feed Path Related
- 3020101 Motor
- 3020102 Sensor
- 302010201 Additional Paper Feed Cover Sensor
- 302010202 Additional Cassette Drive Motor Detection
- 302010203 C3 Paper Feed Sensor
- 302010204 C3 Cassette Sensor
- 302010205 C3 Paper Sensor
- 302010206 C3 Paper Near-End Sensor
- 302010207 C3 Lift Up Motor Control Sensor
- 302010208 C3 Liftup Upper Limit Sensor
- 302010209 C4 Paper Feed Sensor
- 302010210 C4 Cassette Sensor
- 302010211 C4 Paper Sensor
- 302010212 C4 Paper Near-End Sensor
- 302010213 C4 Lift Up Motor Control Sensor
- 302010214 C4 Liftup Upper Limit Sensor
- 3020103 Paper Size Detection
- 30201 Paper Feed Path Related
- 303 ADF/SCN
- 30301 ADF
- 3030102 Sensor
- Paper size table (ADF tray)
- 303010201 ADF Document Width Sensor 1
- 303010202 ADF Document Width Sensor 2
- 303010203 ADF Document Length Sensor 1
- 303010204 ADF Document Length Sensor 2
- 303010205 ADF Paper Sensor
- 303010206 ADF Set Guide HP Sensor
- 303010207 ADF Document Distance Sensor
- 303010208 ADF Post Acceleration Roller Paper Sensor
- 303010209 ADF Post PF Roller 1 Paper Feed Sensor
- 303010210 ADF Post PF Roller 2 Paper Feed Sensor
- 303010211 ADF Pre Paper Eject Roller Paper Feed Sensor
- 303010212 ADF Cover Sensor
- 3030102 Sensor
- 30302 SCN
- 30301 ADF
- 304 High Capacity
- 305 Floor Bridge
- 306 Floor Finisher
- 30601 Finisher Paper Feed Parts
- 30602 Finisher Processing Parts
- 3060201 Motor
- 3060202 Sensor
- 306020201 FIN Wait Drum Sensor
- 306020202 Stapler Carriage FIN HP Sensor
- 306020203 FIN Alignment Plate Front HP Sensor
- 306020204 FIN Alignment Plate Rear HP Sensor
- 306020205 FIN Alignment Paddle HP Sensor
- 306020206 FIN Paper Pulling Paddle HP Sensor
- 306020207 FIN Processing Paper Sensor
- 306020208 FIN Bundle Ejection Unit HP Sensor
- 306020209 FIN Lower Tray Ejection Sensor
- 306020210 FIN Rear-Edge Tapping Sensor
- 306020211 FIN Paper Guide HP Sensor
- 30603 Finisher Ejection Parts
- 3060301 Motor
- 3060302 Sensor
- 306030202 FIN Front Shift Arm Front HP Sensor
- 306030203 FIN Shift Arm Rear HP Sensor
- 306030204 FIN Shift Arm Release Position HP Sensor
- 306030205 FIN Shift Arm Set Position HP Sensor
- 306030206 FIN Lower Tray Upper Limit Sensor
- 306030207 FIN Lower Tray Lower Limit Sensor
- 306030208 FIN Lower Tray HP Sensor
- 306030209 FIN Lower Tray Upper Sensor
- 306030210 FIN Upper Tray Pre-Eject Sensor
- 306030211 FIN Upper Tray Full Stack Sensor
- 306030212 FIN Paper Ejection Cover Sensor
- 306030213 FIN Lower Tray Intermediate Sensor
- 306030214 FIN Lower Tray Position Detection Sensor (SDL Unit)
- 306030215 FIN Paper Holder HP Sensor
- 30604 Punch
- 30605 Saddle
- 3060501 Motor
- 3060502 Sensor
- 306050201 SDL Paper Transport Sensor
- 306050202 SDL Processing Part Paper Detection Sensor
- 306050203 SDL Paper Eject Sensor
- 306050204 SDL Paper Feed Tray Paper Detection Sensor
- 306050205 SDL Paper Bundle Lifting HP Sensor
- 306050206 SDL Paper Bundle Lowering HP Sensor
- 306050207 SDL Folding Blade HP Sensor
- 306050208 SDL Alignment Plate HP Sensor Upper
- 306050209 SDL Alignment Plate HP Sensor Lower
- 306050211 SDL Eject Pressure Release HP Sensor
- 306050212 SDL Tray Sensor
- 306050213 SDL Unit Sensor
- 306050214 SDL Vertical Paper Feed Sensor
- 307 Inner Finisher
- 30701 Finisher Paper Feed Parts
- 30702 Finisher Processing Parts
- 3070201 Motor
- 3070202 Sensor
- 307020201 IN FIN Stapler Carriage HP Sensor
- 307020202 IN FIN Pre-Alignment Plate HP Sensor
- 307020203 IN FIN Alignment Plate Rear HP Sensor
- 307020204 IN FIN Alignment Paddle HP Sensor
- 307020205 IN FIN Paper Pulling Paddle HP Sensor
- 307020206 IN FIN Pulling Paddle Release HP Sensor
- 307020207 IN FIN Rear Edge Tapping HP Sensor
- 307020208 IN FIN Paper Guide HP Sensor
- 307020209 IN FIN Processing Tray Paper Sensor
- 307020210 IN FIN Bundle Ejection Unit HP Sensor
- 30703 Finisher Ejection Parts
- 30704 Punch
- 301 Main Unit
- 04 Maintenance
- 05 Adjustment for Replacement Parts
- 501 Main Unit
- 50101 Head Related Parts
- 50102 Ink Path Related Parts
- 50103 Belt Related Parts
- 50104 Paper Feed/Eject Related Parts
- 502 Additional Cassette
- 503 ADF/SCN
- 504 High Capacity Unit
- 505 Floor Bridge
- 506 Floor Finisher
- 507 Inner Finisher
- 501 Main Unit
- 06 Individual Adjustment
- 601 Main Unit / Additional Cassette
- 60101 Belt Eccentricity / Circumference Correction
- 60102 PG Adjustment: Head Unit
- 60103 PG Adjustment: Belt Unit
- 60104 PG Adjustment: PG HP Sensor
- 60105 Head Data Transfer: Before Head Replacement
- 60106 Head Data Transfer: After Head Replacement
- 60107 Side Registration Adjustment
- 60108 Special Side Registration Adjustment
- 60109 Top Registration Adjustment
- 60110 Head Angular Adjustment
- 60111 Pre-Head Sensor Correction
- 60112 Post-Head Sensor Correction
- 60113 PW Sensor Correction
- 60114 Special Print Adjustment
- 60116 Special Ink Charge
- 60117 Temp./Hum. Sensor Correction
- 60118 Inclination Sensor Correction (Only for AM-C6000/C5000/C4000)
- 602 ADF/SCN
- 60201 Shading Calibration (Back)
- 60202 Density Calibration
- 60203 ADF Scan Position/ Scaling Calibration (600dpi)
- 60204 ADF Scaling Calibration (300dpi)
- 60205 ADF Manual Skew
- 60206 FB Scan Position Offset
- 60207 ADF Scan Position Offset
- 60208 ADF Scaling Offset
- 60209 ADF/SCN Individual Settings Reset
- 60210 ADF Front CISM Position Auto Calibration
- 60211 Flatbed Carriage Position Detection
- 603 Floor Bridge
- 604 Floor Finisher
- 605 Inner Finisher
- 601 Main Unit / Additional Cassette
- 07 Installation Setting / Operation Check
- 701 Main Unit / Additional Cassette
- 703 High Capacity Unit
- 704 Floor Finisher
- 705 Inner Finisher
- 706 Other options
- 707 Paper feed and checking image quality
- 708 Operation Check (Floor FIN)
- 70801 Staple Stack (Rear 1 position)
- 70802 Staple Stack (Front 1 position)
- 70803 Staple Stack (2 point)
- 70804 Shift Stack
- 70805 Straight Stack (Upper Tray)
- 70806 Straight Stack (Top Tray)
- 70807 Saddle Stitch Stack
- 70808 Bi-fold Stack
- 70809 Tri-fold Stack
- 70810 Punch Stack (2 holes)
- 70811 Punch Stack (Other than 2 holes)
- 70812 Straight Stack (Lower Tray)
- 709 Operation Check (Inner FIN)
- 08 USB Memory FW Update
- 09 Date Transfer Function
- 10 Export Debug Log
- 11 Troubleshooting and Repair during Initial Ink Charge
- Special Setting Mode
- Starting Special Setting Mode (AM-C6000/C5000/C4000)
- Starting Special Setting Mode (AM-M5500)
- Menu List / Details
- 200 Maintenance Mode
- 201 Paper Dust Removal Adjustment
- 202 Sleep Mode Setting
- 207 Dew Condensation Prevention Mode
- 208 Forced Cleaning Setting
- 209 Regular Cleaning Setting
- 214 Finisher Speed Control Disable Setting
- 215 SCN/ADF Setting
- 216 Saddle Stitch and Fold Paper Jam Reduction
- 220 Forced Cancellation Setting
- 221 Light Sleep Setting
- 200 Maintenance Mode
- Troubleshooting
- Workflow
- Initial Confirmation
- Failure verification function/Failure distinction code
- Troubleshooting Errors with Error Indication
- Normal Error(Recoverable Error)
- Ink Cartridge Recognition Error
- Maintenance Box Recognition Error
- Maintenance Box Initial Charge Fail Error/ Maintenance Box Installation Error/ Maintenance Box Full/ Maintenance Box Not Installed
- Y, M, C, K Ink end / Y, M, C, K Ink cartridge not installed / Ink cartridge error
- Cover open, I/C Cover
- Cover open error
- Cover Open, Maintenance Box
- Cover open, Feed Cover
- Cover open, Paper output tray
- Cover open, Duplex unit
- Cover open, Multi-Cassette Cover
- Paper Empty (Cassette)
- No cassette installed
- No paper cassette (Paper tray)
- No cassette installed (High Capacity Unit)
- Paper Size / Type Error
- Paper size mismatch (Physical size error/Logical size error)
- Paper Type Error
- Paper Width Error
- Paper ejection stacker full error
- Cover close - Face up tray
- BRG Front Cover Open
- Cover open - Main Unit Delivery Cover
- Cover open, Bridge unit top cover
- Cover open, Bridge unit paper ejection cover
- Paper Width Sensor Dirt Error
- ADF feed roller - nearing end-of-life warning / ADF feed roller - end-of-life warning
- Subtype code: paper jam
- 1 Cassette Paper Feed Error (Paper Tray PW)
- Cassette Paper Feed Error (Paper Tray)
- Cassette Paper Feed Error (C1 PW)
- Cassette Paper Feed Error (C1)
- Cassette Paper Feed Error (C2 PW)
- Cassette Paper Feed Error (C2)
- Cassette Paper Feed Error (C3 PW)
- Cassette Paper Feed Error (C3)
- Cassette Paper Feed Error (C4 PW)
- Cassette Paper Feed Error (C4)
- Cassette Paper Feed Error (HC PW)
- Cassette Paper Feed Error (HC)
- Pre-Registration Sensor Unreached Paper Jam (Paper Tray PW)
- Pre-Registration Sensor Unreached Paper Jam (Paper Tray)
- Pre-Registration Sensor Unreached Paper Jam (C1 PW)
- Pre-Registration Sensor Unreached Paper Jam (C1)
- Pre-Registration Sensor Unreached Paper Jam (C2 PW)
- Pre-Registration Sensor Unreached Paper Jam(C2)
- Pre-Registration Sensor Unreached Paper Jam (C3 PW)
- Pre-Registration Sensor Unreached Paper Jam (C3)
- Pre-Registration Sensor paper Unreached Paper Jam (C4 PW)
- Pre-Registration Sensor Unreached Paper Jam (C4)
- Pre-Registration Sensor Unreached Paper Jam (HC PW)
- Pre-Registration Sensor Unreached Paper Jam (HC)
- Pre-Printing Sensor Unreached Paper Jam
- Pre-Head Sensor Unreached Paper Jam
- Post-Head Sensor Unreached Paper Jam
- Post-Belt Sensor Unreached Paper Jam
- 1st Tray Pre-Eject Sensor Unreached Paper Jam
- 2nd Tray Pre-Eject Sensor Unreached Paper Jam
- Post-Reversal Sensor Unreached Paper Jam
- Duplex Sensor Unreached Paper Jam
- Pre-Registration Paper Sensor paper detection failure (Duplex - flip side)
- BRG Paper Path Sensor 1 paper detection failure
- Paper Tray Post-Pickup Sensor paper feed delay error
- Pre-Registration Paper Sensor paper feed delay error
- Pre-Printing Paper Sensor paper feed delay error
- Pre-Head Paper Sensor paper feed delay error
- Post-Head Paper Sensor paper feed delay error
- Post-Belt Sensor paper feed delay error
- 1st Tray Pre-Eject Sensor paper feed delay error
- 2nd Tray Pre-Eject Sensor paper feed delay error
- BRG Paper Feed Sensor 1 paper feed delay error
- C1 Paper Feed Sensor paper jam error
- C2 Paper Feed Sensor paper jam error
- C3 Paper Feed Sensor paper jam error
- C4 Paper Feed Sensor paper jam error
- Paper tray post-pickup sensor jam (Feed delay)
- Pre-Registration Paper Sensor paper jam error
- Pre-Printing Paper Sensor Jam (Paper remaining)
- Post-Head Paper Sensor paper jam error
- Post-Belt Sensor paper jam error
- 1st Paper Eject Tray Pre-Eject Sensor paper jam error
- 2nd Paper Eject Tray Pre-Eject Sensor paper jam error
- Post-Reversal Sensor Paper Jam Error
- Duplex Sensor Paper Jam Error
- BRG Paper Feed Sensor 1 paper jam error
- PW (Paper Width) Sensor Dirt error
- FIN Paper Transport Jam
- FIN Paper Transport Jam (Feed delay)
- FIN Paper Transport Jam (Feed delay)
- FIN Upper Tray Jam (Feed delay)
- FIN Upper Tray Jam (Feed delay)
- FIN Processing Part Jam (Feed delay)
- FIN Processing Jam (Feed delay)
- FIN Lower Tray/ Main Tray Jam (Feed delay)
- FIN Lower Tray/ Main Tray Jam (Feed delay)
- FIN Bundle Ejection Jam (Feed delay)
- FIN Bundle Eject Jam (Feed delay)
- FIN Wait Drum Jam (Feed delay)
- FIN Wait Drum Jam (Feed delay)
- FIN Alignment Front Jam
- FIN Alignment Rear Jam
- FIN Stapler Jam
- FIN Alignment Paddle Jam
- FIN/ SDL Paper Stuck Jam
- SDL Paper Feed Retention Jam
- SDL Transport Motor Jam (Feed delay)
- SDL Folding Paper Transport Jam (Feed delay)
- SDL Bi-Fold Eject Jam (Feed delay)
- SDL Bi-Fold Discharge (Feed delay)
- SDL Three-fold Discharge Jam (Feed delay)
- SDL Three-Fold Discharge (Feed delay)
- SDL Alignment Plate Upper HP Sensor Jam
- SDL Alignment Plate Lower HP Sensor Jam
- SDL Stapler Jam
- SDL Vertical Paper Feed Jam (Feed delay)
- SDL Vertical Paper Feed Sensor Jam (Feed Delay)
- FIN Paper Guide Jam
- FIN Rear-Edge Tapping Motor Jam
- FIN Pulling Guide Motor Jam
- FIN Pulling Paddle Release Motor Jam
- Paper removal jam
- Unreached Paper Jam: High Capacity Unit
- Paper Retention Jam: High Capacity Unit
- Paper Stuck Jam: High Capacity Unit
- Image processing time exceeded error
- Incomplete print error
- Subtype code:Ink cartridge
- Subtype code: Maintenance Box
- Fatal Error
- Fatal Errors related to ADF/SCN
- ADF PID over speed error
- ADF PID reverse error
- ADF PID lock error
- ADF PID overload error
- ADF PID time exceeded error
- ALD PID lock error
- ALD PID reverse error
- ALD PID time exceeded error
- ALD PID over speed error
- ALD PID overload error
- Set Guide Sensor error
- Paper Jam Errors
- Cover open error
- Calibration error
- SCN board connection error
- ADF board overvoltage error
- SCN board overvoltage error
- SCN sub board ROM mismatch error
- SCN tooth skipping error
- LIFT-related Fatal Errors_1
- EJR related Fatal Errors
- BTK related Fatal Errors
- Tube related Fatal Errors
- WIP related Fatal Errors
- SEL related Fatal Errors
- Reverse related Fatal Errors
- Fatal error related to PG
- CAP related Fatal Errors
- HEAD Related Fatal Errors
- PWC related Fatal Errors
- HCS4 related error
- Belt Drive Motor error / PF (Paper Feed) Motor error / Multi-Cassette PF Motor error
- Paper Eject Fan 1 error
- Paper Eject Fan 2 error
- Head Control Board Cooling Fan
- Other Head related Fatal Errors
- Transistor temperature error
- Head temperature error
- Print head blowout error
- VBS over-voltage Error
- Head Memory related Fatal Errors
- Head assembled board over-voltage error
- Head Memory related Fatal Errors (5)
- Head Memory related Fatal Errors (1)
- NVT check ID error
- Head memory and others NACK errors
- Head memory and others parity errors
- Head Memory related Fatal Errors 1
- NVT Initial Mode Value Check ID Error
- NVT Ref value read error
- Head connection error
- CRCM blowout error
- Calculation result for cartridge control is not correct
- CRCM access error
- CSIC access error
- CS Data Mismatch Error
- Belt Cleaner Unit Error
- Home position detection failure
- Periodic replacement part life end error
- High voltage power supply error
- Paper width detection error
- Printing Encoder error
- position seek related error
- Paper Output Tray Rib HP Sensor Error
- C1 Lift up Tray Upper Limit Detection Error
- C2 Lift up Tray Upper Limit Detection Error
- C3 Lift up Tray Upper Limit Detection Error
- C4 Lift up Tray Upper Limit Detection Error
- WIP position seek error
- SEL1 position seek error
- Pressure related error
- Negative Pressure Charge Error 1
- CAP HP undetectable error
- Ink leak error 1,3
- Ink path valve error
- Ink tank ink charge error
- Ink tank ink overflow error
- Atmospheric air release error
- Negative pressure leak error 1
- Pressure sensor error 1 to 3
- Main unit installation posture error (Only for AM-C6000/C5000/C4000)
- Head Lift Motor stop position error
- Maintenance box mismatch error
- Inclination Sensor failure (Only for AM-C6000/C5000/C4000)
- Wi-fi Board Failure
- HDD related Fatal Errors
- HDD access error
- HDD Recognition Error
- HDD Recognition Error (by replacing HDD while power on)
- HDD Recognition error (Unauthorized)
- HDD Recognition Error (HDD operation limitation by board replacement)
- HDD Failure
- TPM Board Failure
- RAID ROM Mismatch Error
- Mirroring initialization error
- Mirroring HDD erroneous replacement
- GAP light detection amount adjustment error
- Firmware failure
- Floor Finisher related fatal error
- FIN Pulling Guide Motor error
- FIN Bundle Eject Unit Drive Motor error
- FIN Shift Arm Motor Front error
- FIN Shift Arm Motor Rear error
- FIN Shift Arm Release Motor error
- FIN Finisher Tray error 1
- FIN Finisher Tray error 2
- FIN Finisher Tray error 3
- FIN Width Alignment Motor error 1
- FIN Width Alignment Motor error 2
- FIN Width Adjustment Motor Rear Error 1
- FIN Width Adjustment Motor Rear Error
- FIN Stapler Drive Motor Front Rear Error
- FIN Stapler Drive Motor Error
- FIN main program error
- FIN backup error
- FIN Mid Drive Motor HP Error
- FIN Pulling Guide Motor error
- FIN Rear-edge Tapping Motor error
- FIN Paper Guide Motor error
- FIN communication error
- FIN other errors
- FINROM mismatch error
- Fatal Errors related to High Capacity Unit
- Floor Punch Unit related fatal error
- Saddle Unit related fatal error
- Inner Finisher related fatal error
- IN FIN Pulling Paddle Motor error
- IN FIN Bundle Eject Unit Release Motor error
- IN FIN Main Tray error 1
- IN FIN Main Tray error 3
- IN FIN Pre-Width Alignment Motor error 1
- IN FIN Pre-Width Alignment Motor error 2
- IN FIN After Width Alignment Motor error 1
- IN FIN After Width Alignment Motor error 2
- IN FIN Stapler Carriage Drive Motor error
- IN FIN Stapler Drive Motor error 1
- IN FIN main program error
- IN FIN Alignment Paddle error
- IN FIN Rear-edge Tapping Motor error
- IN FIN Paper Guide Drive Motor error
- IN FIN backup error
- IN FIN Pulling Paddle Release Drive Motor error
- IN FIN other errors
- IN FIN communication error
- Inner Punch Unit related fatal error
- Power Supply Board Cooling Fan error
- Paper Tray HP detection error
- C3C4 Additional Cassette Drive Motor error
- Additional interface board overvoltage error
- OCR board overvoltage error
- Head Recovery Mode error
- Head secure boot error
- PCIMGR access right gain/return error
- Ink path temperature error
- C3C4 Additional Cassette connection error
- C3C4 Additional Cassette ROM mismatch error
- C3C4 Additional Cassette recovery mode
- Additional cassette board over-voltage error
- Head control board over voltage error
- Pre-print/Post-print processing time exceeded error
- ADC not ready error(ACES detection)
- Head ID reading NACK error
- Head Memory related Fatal Errors (4)
- Fatal Errors related to ADF/SCN
- Normal Error(Recoverable Error)
- Failure phenomenon without error indication
- Print Quality Problems
- White lines (Colored lines) / Banding
- Dark lines/Banding
- Ruled line misalignment or Character distortion
- Diagonal Unevenness
- Ink smear 1 (smear on printed side)
- Ink smear 2 (smear on back side)
- Ink Smear 3 (roller mark smudges made by serrated roller and paper feed roller)
- Incorrect Colors
- Cockling
- Incorrect print position
- Wrinkling of paper
- Blank pages print
- Entirely too dark printout
- Ripple pattern
- Damage of Paper
- Ink Dry Failure
- Strike-through
- Faint Printout
- Other Troubles
- ADF / Scanner Trouble
- Option Troubles
- Print Quality Problems
- FAX related
- Troubleshooting basic steps
- Device information required when reporting trouble
- Troubleshooting by Fax Function Diagnosis
- Troubleshooting from error codes
- Phone line confirmation mode
- Service parameter_1
- Temporary save received fax documents
- Service Parameters
- Troubleshooting
- Troubleshooting Reference
- Other Troubles
- Repair and Adjustment
- Overview of Repair and Adjustment
- Precautions before Repair Work
- Tools and Jigs Used
- Before / After Replacement Work
- Repair Time List (MTTR)
- Parts Layout
- Disassembly / Assembly
- Direction Definitions
- Main Unit
- ADF / Scanner mechanism
- ADF CISM FFC (Signal)
- ADF CISM FFC (Power Supply)
- ADF CIS Module
- ADF Front Cover
- ADF Unit
- ADF Rear Cover
- ADF Retard Roller
- ADF Retard Roller Cover
- ADF Lower Cover
- ADF Board
- ADF Pickup Roller
- CISM Spacers (x2)
- C-Ring
- SCN CIS Module
- SCN Unit
- SCN Rear Cover
- SCN Left Cover Sub
- SCN Board
- SCN Board Assy
- SCN Upper Case
- Hinge Stopper
- Document Stopper
- Document Mat Assy
- Ink System Mechanism (IS)
- Electric
- HDD Cable (SATA)
- HDD Cable (Discrete Wire)
- HDD (Standard)
- I/F Board
- MCU Board
- SCN Relay Board
- TPM Board
- USB Port Assy (USB Memory)
- USB Port Assy (Authentication Printing)
- Out-ringer Board
- Inlet Assy
- Speaker
- Panel FFC
- Panel Unit
- Font Cover Sensor
- Main Board
- Main Board FFC
- Mechanical Information ROM Board
- User Information ROM Board
- Temp/ Humidity Sensor
- High Voltage Board
- Power Supply Box
- Print Head
- Paper Loading Mechanism (ASF)
- C1 Cassette
- C1 Pickup Unit
- C2 Cassette
- C2 Pickup Unit
- C3 Cassette
- C3 Pickup Unit
- C4 Cassette
- C4 Pickup Unit
- PW Sensor Unit
- Torque Limiter
- Follower Roller Assy
- Right Door Holder Lever
- Paper Path, Right Door, Out Side
- Paper Path, Right Door, Middle
- Spring, Right Door, 23mm
- Paper Path, Right Door, Upper
- Registration Roller Brake Clutch
- Registration Roller Support
- Registration Roller Clutch
- Registration Roller
- Bearing
- Registration Unit
- Pre-PW Paper Guide
- Stay Plate
- Pin
- Clutch, Paper Guide feed1
- Paper Guide Feed1 Assy
- Bearing x2
- Main Unit Paper Feed Cover
- Additional Paper Feed Cover
- Main Unit Paper Feed Cover Sensor
- Additional Paper Feed Cover Sensor
- C1 Pickup Clutch
- C1 Pickup Roller Clutch
- C2 Pickup Roller Clutch
- C1 Liftup Motor
- C2 Liftup Motor
- C1 Closer Unit
- C2 Closer Unit
- C1 Damper
- C2 Damper
- C1 Paper Size Detection Sensor Assy
- C2 Paper Size Detection Sensor Assy
- C1 Cassette Sensor
- C2 Cassette Sensor
- Connector Cover ID:911
- Connector Cover ID:912
- Connector Cover ID:971
- All Drive Motor
- Paper Loading Mechanism (Paper Tray)
- Paper Feeding Mechanism (PF)
- Duplex printing mechanism (DUP)
- Paper Ejection Mechanism(EJ)
- Exterior
- Panel Inner Cover
- Panel Upper Cover
- Front Cover
- Front Cover Rotation Shaft
- Front Cover Upper
- Front Right Cover
- Front Decorative Cover Lower
- Front Decorative Cover Upper
- Front Left Cover
- Right Cover Sub
- Rear Cover
- Rear Cover Lower
- Left Cover Sub Lower
- Left Cover Sub Upper
- Left Cover Lower
- Left Cover Upper
- FD Stacker Guide
- FD Inner Cover Lower
- FD Frame
- FD Frame Support
- FD Cover
- Ink Cartridge Front Cover
- Handle(Front)
- Handle(under the rear)
- Handle(on the rear)
- Additional Right Decorative Cover Rear
- Additional Left Decorative Cover Rear
- Additional Left Decorative Cover Front
- Additional Cassette Unit
- C3 Cassette Sensor
- C3 Damper
- C3 Liftup Motor
- C3 Pulling Unit
- C3 Pickup Clutch
- C3 Paper Size Detection Sensor Assy
- C4 Cassette Sensor
- C4 Damper
- C4 Liftup Motor
- C4 Pulling Unit
- C4 Paper Feed Clutch
- C4 Paper Size Detection Sensor Assy
- Additional Cassette Drive Motor
- Additional Main Board
- Additional left Cover
- C3 Pickup Unit
- Additional cassette drive plate Assy
- ADF / Scanner mechanism
- Floor finisher
- Exterior Parts
- Top Small Cover, Front
- Top Small Cover, Rear
- Top Cover
- Front Cover
- Front Cover, Lower
- Front Inner Cover, Upper
- Front Inner Cover, Sub
- Front Caster Cover
- Front Inner Cover, Lower
- Rear Cover, Sub
- Rear Cover, Upper
- Rear Cover, Lower
- Lower Paper Ejection Cover
- Left Side Cover, Lower
- Left Side Lifting Guide Cover
- Frame Top Plate
- Jam Processing Handle
- Electrical Parts
- Stapler Operation Panel
- Main Board
- FIN Upper Tray Full Stack Sensor
- FIN Paper Ejection Cover Sensor
- FIN Paper Transport Sensor
- FIN Front Cover Sensor
- FIN Shift Arm Release Position HP Sensor
- FIN Bundle Paper Eject Unit Drive Motor
- FIN MID Drive Motor
- FIN Shift Arm Release Motor
- FIN Shift Arm Set Position HP Sensor
- FIN MID/ Drum Sensor Unit
- FIN Alignment Paddle HP Sensor
- FIN Paper Feed Motor
- FIN Wait Drum Motor
- Paper Transport Unit
- Upper Paper Eject Feed Sub Roller Unit
- Paper Transport Plastic Roller Unit
- Paper Feed Roller
- Drum Paper Transport Guide
- Drum Roller
- Paper Transport Guide, Jam Processing Guide, D6
- Paper Transport Guide, Jam Processing Guide, D1
- Upper Tray Paper Transport Roller
- Lower Tray Paper Transport Roller
- Middle Driven Motor
- Processing Unit
- Paper Output Unit
- Exterior Parts
- Saddle Unit
- Paper Feed Parts
- Processing Parts_2
- Paper Output Unit
- Electrical Components
- Main Board
- SDL Tray Sensor
- SDL Unit Sensor
- SDL Three-fold Paper Feed Path Switching Solenoid
- SDL Vertical Paper Transport Sensor
- SDL Processing Part Paper Detection Sensor
- SDL Alignment Motor Lower
- SDL Alignment Motor Upper
- SDL Alignment Plate HP Sensor Lower
- SDL Alignment Plate HP Sensor Upper
- SDL Folding Blade Drive Motor
- SDL Folding Roller Motor
- SDL Paper Bundle Lowering HP Sensor
- SDL Paper Bundle Lowering Drive Motor
- SDL Paper Bundle Lifting HP Sensor
- SDL Paper Bundle Lifting Drive Motor
- SDL Paper Eject Sensor
- SDL Eject Pressure Release HP Sensor
- SDL Eject Pressure Release Motor
- SDL Paper Feed Tray Motor
- SDL Paper Feed Tray Paper Detection Sensor
- SDL Paper Transport Fan
- SDL Paper Feed Sensor
- SDL Paper Feed Motor
- Inner Finisher
- Paper Feed Parts
- Electrical Components
- IN FIN Stapler Carriage HP Sensor
- IN FIN Stapler Carriage Drive Motor
- IN FIN Tray Lower Limit Sensor
- IN FIN Tray Elevating Motor
- IN FIN Unit Sensor
- IN FIN Pulling Paddle HP Sensor
- IN FIN Pulling Paddle Release HP Sensor/ Bundle Ejection Unit HP Sensor
- IN FIN Pulling Paddle Release Drive Motor
- IN FIN Rear-Edge Tapping HP Sensor
- IN FIN Rear-Edge Tapping Motor
- IN FIN Processing Tray Paper Sensor
- IN FIN Alignment Paddle HP Sensor
- IN FIN Alignment Plate Front HP Sensor/ Alignment Plate Rear HP Sensor
- IN FIN Front Cover Sensor
- IN FIN Bundle Eject Unit Drive Motor
- IN FIN Bundle Ejection Lower Front Fan/ Rear Fan
- IN FIN Bundle Ejection Upper Front Fan/ Rear Fan
- IN FIN Middle Drive Motor
- IN FIN Paper Eject Motor/ IN FIN Pulling Paddle Motor
- IN FIN Paper Transport Sensor
- IN FIN Paper Transport Motor
- IN FIN Width Alignment Motor Front/ Rear
- IN FIN Paper Rear Edge Holder HP Sensor 1/2
- IN FIN Paper Rear Edge Holder Solenoid
- IN FIN Paper Guide HP Sensor
- IN FIN Paper Guide Drive Motor
- Drawer Connector (Inner finisher side)
- Fan Holder Assy
- Main Board
- Drawer connector Mounting Plate
- Processing Unit
- Paper Ejection Unit
- Inner Punch Unit
- High Capacity Unit
- Maintenance and Inspections
- Cleaning
- Lubrication
- Regular Maintenance
- Cleaning Tools
- List of Regular Maintenance Parts
- Sensors
- Overall location map
- Paper Tray Post-Pickup Sensor
- Duplex Paper Feed Sensor
- Post-Reversing Paper Feed Sensor
- 1st Paper Eject Tray Pre-Eject Sensor
- 2nd Paper Eject Tray Pre-Eject Sensor
- Post-Belt Sensor
- Post-Head Sensor
- Pre-Printing Sensor
- Pre-Resistration Paper Sensor
- PW Sensor Glass
- C1 Paper Feed Sensor
- C2 Paper Feed Sensor
- C3 Paper Feed Sensor
- C4 Paper Feed Sensor
- BRG Paper Path Paper Feed Sensor 1
- Rollers
- Overall view
- EJ3 Driving Roller
- EJ3 Driving Serrated Roller
- EJ1 Roller
- EJ1 Driving Serrated Roller
- Post-Belt Roller
- Rear Belt Driving Serrated Roller
- Paper Feed Roller
- Paper Feed Plastic Roller_1
- Paper Transport Roller
- Paper Transport Plastic Roller
- MID Roller
- MID Plastic Roller
- Paper Ejection Roller
- Paper Ejection Plastic Roller
- Periodic Replacement Parts
- Refresh replacement parts
- Appendix
- Connection Diagram
- Head ASP Unpacking / Repacking / Jig Handling Method
- HDD Specifications
- Repair correspondence when HDD is used in mirroring
- Password Encryption Function
- Request for collecting repair replacement parts
- Compliant with ISO 15408
- Parts Name Conversion List