Device information required when reporting trouble

If it is difficult to identify the cause of the trouble, refer to “Step 1: Accurately identify and identify the symptoms of the trouble” and refer to “Trouble Symptom Report”, which summarizes the symptoms as accurately as possible and summarizes them. Please obtain the following “Equipment setting information” and contact the EPSON Local Service Representatives.

If the device setting information is reported in a lump, the trouble and time for making an acquisition request later can be saved.


Fax Related Reports/Logs
Report name Overview
Fax log

Print the communication results of the past 100 faxes sent and received.

  • This report can be printed from the panel menu. It is also possible to automatically print at any timing (every 100 items/specified time) by changing the settings.
  • By default, error codes are not printed in the communication result column. By changing the report format to "Simple Information → Detailed Information", error codes are printed.
Protocol log

Print a detailed communication report of the last fax sent and received.

  • The protocol log can only output the log for the previous communication, so it must be printed immediately after a communication error occurs.
  • This report can be printed from the panel menu. It is also possible to automatically print each time a communication is made by changing the settings.
  • If communication has not started before the outgoing/incoming call operation (up to phase A but not to phase B), this log will be blank.
Fax Function Check Report

Print the self diagnosis results and countermeasures for the fax function.

  • Can print after performing [Fax Diagnosis].
Other reports/logs
Report/Log Name Remarks Printing Procedure

Printer information sheet

[Setting] > [Check Information / Print] > [Print Status Sheet] > [Printer Status Sheet]

Consumables information sheet

[Setting] > [Check Information / Print] > [Print Status Sheet] > [Consumable Sheet]
Usage history sheet

[Setting] > [Check Information / Print] > [Print Status Sheet] > [Usage History Sheet]

Epson Status Sheet

(Network Status Sheet)

[Setting] > [Check Information / Print] > [Network] > [Status sheet]

Samples of sent and received manuscripts

In case of slow communication, poor image quality.

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