Other Troubles
| Classification | Error contents |
|---|---|
| Overall | Temp./Humidity Sensor Error |
- AM-C400/C550 Service Manual Rev.E
- Product Specifications
- Machine Structures and Operating Principles
- Installation and Settings
- List of the necessary tools.
- Pre-delivery Works
- Confirmation before Installing
- Unpacking
- When loading / installing
- Settings
- Operation Check
- Relocation and Removal
- Service Support Mode
- Starting Service Support Mode
- Menu List / Details
- 01 Printer Status Information
- 02 Check Pattern Print / Paper Feed Confirmation
- 201 Check Pattern
- 20101 Check Pattern
- 20102 Ruled Line Pattern
- 20103 Gradation Pattern
- 20104 Black 25% Pattern
- 20105 Adsorption Check Pattern
- 20106 Blank Paper Feed: 10 Sheet Simplex
- 20107 Blank Paper Feed: 1 Sheet Simplex
- 20108 Blank Paper Feed: 10 Sheet Duplex
- 20109 Blank Paper Feed: 1 Sheet Duplex
- 20110 Special Gradation Pattern
- 20112 Other
- 202 Main Unit
- 203 ADF/SCN
- 201 Check Pattern
- 03 Failure Verification
- 04 Maintenance
- 05 Adjustment for Replacement Parts
- 501 Main Unit
- 50101 Head Related Parts
- 50102 Ink Path Related Parts
- 50103 Belt Related Parts
- 50104 Paper Feed/Eject Parts
- 502 Additional Cassette
- 503 ADF/SCN
- 501 Main Unit
- 06 Individual Adjustment
- 601 Main Unit / additional Cassette
- 60101 Belt Eccentricity / Circumference Correction
- 60102 PG Adjustment: Head Unit
- 60103 PG Adjustment: Belt Unit
- 60104 PG Adjustment: PG HP Sensor
- 60105 PG Adjustment: Head APG Cam Touch Sensor
- 60106 Head Data Transfer: Before Replacing Head
- 60107 Head Data Transfer: After Replacing Head
- 60108 Side Registration Adjustment
- 60109 Special Side Registration Adjustment
- 60110 Top Registration Adjustment
- 60111 Head Angular Adjustment
- 60112 Pre-Head Sensor Correction
- 60113 Post-Head Sensor Correction
- 60114 PW Sensor Correction
- 60115 Special Print Adjustment
- 60116 Special Ink Charge
- 60117 Temp./Hum. Sensor Correction
- 60118 Tilt Sensor Adjustment
- 60108 Side Registration Adjustment
- 602 ADF/SCN
- 60201 Shading Calibration (Back)
- 60202 Density Calibration
- 60203 ADF Scan Position/ Scaling Calibration (600dpi)
- ADF Scan Position/ Scaling Calibration (300dpi Continuas feed)
- 60205 ADF Manual Skew
- 60206 FB Scan Position Offset
- 60207 ADF Scan Position Offset
- 60208 ADF Scaling Offset
- 60209 ADF/SCN Individual Settings Reset
- 60210 ADF Front CISM Position Auto Calibration
- 60212 Clear SCN board cooling fan failure flag
- 60213 ADF Scan Position Calibration (300dpi Single feed)
- 601 Main Unit / additional Cassette
- 07 Installation Setting / Operation Check
- 08 USB Memory FW Update
- 09 Date transfer function
- When swapping the machine.
- User information ROM board failure
- When the mechanical information ROM board fails.
- ROM Board Information Backup
- 901 Data Transfer (Swapping the Machine)
- 902 Data Migration (user information ROM board failure)
- 903 Data Migration (Mechanical Information ROM Board Failure)
- 904 ROM Board Information Backup
- 905 ROM Board Situation/Backup History
- 10 Acquire Debug Log
- Special Setting Mode
- Troubleshooting
- Workflow
- Initial Confirmation
- Failure verification function/Failure distinction code
- Troubleshooting Errors with Error Indication
- Normal Error
- Ink Cartridge Recognition Error
- Maintenance Box Recognition Error
- Maintenance Box Initial Charge Fail Error/ Maintenance Box Installation Error/ Maintenance Box Full/ Maintenance Box Not Installed
- Y, M, C, K Ink end / Y, M, C, K Ink cartridge not installed / Ink cartridge error
- Cover open error
- Paper Empty Error (Cassette)
- No cassette installed
- No paper cassette (MP tray)
- Paper Size / Type Error
- Paper size mismatch (Physical size error/Logical size error)
- Paper Type Error
- Paper ejection stacker full error
- ADF feed roller - nearing end-of-life warning / ADF feed roller - end-of-life warning
- SCN Board Cooling Fan failure
- Subtype code: paper jam
- Cassette Paper Feed Error (MP PW)
- Cassette Paper Feed Error (MP)
- Cassette Paper Feed Error (C2 PW)
- Cassette Paper Feed Error (C2)
- Cassette Paper Feed Error (C3 PW)
- Cassette Paper Feed Error (C3)
- Cassette Paper Feed Error (C4 PW)
- Cassette Paper Feed Error (C4)
- PW Sensor Unreached Paper Jam (MP PW)
- PW Sensor Unreached Paper Jam (MP)
- PW Sensor Unreached Paper Jam (C1 PW)
- PW Sensor Unreached Paper Jam (C1)
- PW Sensor Unreached Paper Jam (C2 PW)
- PW Sensor Unreached Paper Jam (C2)
- PW Sensor Unreached Paper Jam (C3 PW)
- PW Sensor Unreached Paper Jam (C3)
- PW Sensor Unreached Paper Jam (C4 PW)
- PW Sensor Unreached Paper Jam (C4)
- Pre-Printing Sensor Unreached Paper Jam
- Pre-Head Sensor Unreached Paper Jam
- Post-Head Sensor Unreached Paper Jam
- Post-Belt Sensor Unreached Paper Jam
- Tray Pre-Eject Sensor Unreached Paper Jam
- Post-Reversing Paper Feed Sensor Unreached Paper Jam
- Duplex Paper Feed Sensor Unreached Paper Jam
- PW Sensor Unreached Paper Jam (Duplex - flip side)
- C1 Paper Feed Sensor Unreached Paper Jam (Duplex - flip side)
- PW Sensor Jam
- Pre-Printing Paper Sensor paper feed delay error
- Pre-Head Paper Sensor paper feed delay error
- Post-Head Paper Sensor paper feed delay error
- Post-Belt Sensor paper feed delay error
- Tray Pre-Eject Sensor Jam
- C1 Paper Feed Sensor Jam
- C2 Paper Feed Sensor paper jam error
- C3 Paper Feed Sensor paper jam error
- C4 Paper Feed Sensor paper jam error
- PW Sensor Paper Stuck Jam
- Pre-Printing Paper Sensor Jam (Paper remaining)
- Post-Head Paper Sensor paper jam error
- Post-Belt Sensor paper jam error
- Tray Pre-Eject Sensor Paper Stuck Jam
- Post-Reversing Paper Feed Sensor Paper Stuck Jam
- Duplex Paper Feed Sensor Paper Stuck Jam
- C1 Paper Feed Sensor Paper Stuck Jam
- PW (Paper Width) Sensor Dirt error
- Image processing time exceeded error
- Incomplete print error
- Subtype code:Ink cartridge
- Sub kind code: Maintenance Box
- Fatal Error
- Fatal Errors related to ADF/SCN
- ADF PID over speed error
- ADF PID reverse error
- ADF PID lock error
- ADF PID overload error
- ADF PID time exceeded error
- Home position detection failure
- Degree of origin contact overdistance error
- Connection MAIN-B Error
- Paper jam error
- Cover open error
- FB PID over speed error
- FB PID reverse error
- FB PID lock error
- FPB PID overload error
- FB PID time exceeded
- ADF Board over-voltage error
- SCN Board over-voltage error
- SCN ROM mismatch error
- LIFT-related Fatal Errors
- BTK related Fatal Errors
- WIP related Fatal Errors
- SEL related Fatal Errors
- Reverse related Fatal Errors
- Fatal error related to PG
- CAP related Fatal Errors
- HEAD Related Fatal Errors
- PWC related Fatal Errors
- Belt Drive Motor failure/ All Drive Motor error/ C3 C4Additional Paper Cassette Units Drive Motor error/ C2 Additional Paper Cassette Units Drive Motor error
- Paper Eject Tay Fan1 Error
- Paper Eject Tay Fan2 Error
- Head Control Board Cooling Fan
- Heat Ventilation Fan failure
- Other Head related Fatal Errors
- Transistor temperature error
- Head temperature error
- Print head blowout error
- VBS Over-voltage Error
- Print image processing time exceeded error
- Head Assembled Board Over-voltage Error
- Ink path temperature error
- Head memory and others NACK errors
- Head memory and others parity errors
- Head Memory related Fatal Errors
- Head Memory related Fatal Errors (1)
- Head Memory related Fatal Errors (2)
- Head Memory related Fatal Errors (3)
- Head Memory related Fatal Errors (4)
- Head Memory related Fatal Errors (5)
- Head ROM mismatch error
- Head NVT flash memory write error
- NVT initial mode value reading NACK error
- NVT initial mode value reading Parity error
- NVT check ID error
- NVT Initial Mode Value Check ID Error
- NVT_Ref value read error
- HCS4 related error
- Head connection error
- Head Recovery Mode error
- Head secure boot error
- PCIMGR access right gain/return error
- C3C4 Connection error
- ROM mismatch error
- Recovery Mode
- C2 Connection error
- CRCM blowout error
- Calculation result for cartridge control is not correct
- CRCM access error
- CSIC access error
- CS Data Mismatch Error
- Belt Cleaner Unit Error
- Periodic replacement part life end error
- High Voltage Power Supply Error
- Paper width detection error
- Printing Encoder error
- position seek related error
- MP Tray HP detection error
- Pre-print/Post-print processing time exceeded error
- Head APG Cam Touch Sensor failure
- Head APG Cam Touch error
- Cassette lift up tray upper limit detection error (C1)
- Cassette Lift up Tray Upper Limit Detection Error (C2)
- Cassette lift up tray upper limit detection error (C3)
- Cassette lift up tray upper limit detection error (C4)
- WIP position seek error
- SEL position seek error
- Pressure related error
- Negative Pressure Charge Error 1
- CAP HP undetectable error
- Ink leak error 1,3
- Ink path valve error
- Ink tank ink charge error
- Ink tank ink overflow error
- Atmospheric air release error
- Negative pressure leak error 1
- Pressure sensor error 1 to 3
- BT pressure leak error
- BT Atmospheric air release error
- Main unit installation posture error
- Head Drive Motor stop position error
- Tilt Sensor failure
- ADC not ready error(ACES detection)
- Maintenance Pressure leak error
- WIP pressure choke error
- ACES FFC inspection NG
- Additional Main Board over-voltage error
- Head control board over voltage error
- Wi-Fi Board Failure Error
- Additional interface board overvoltage error
- OCR board overvoltage error
- HDD related Fatal Errors
- Firmware failure
- Fatal Errors related to ADF/SCN
- Normal Error
- Failure phenomenon without error indication_1
- Print Quality Problems
- White lines (Colored lines) / Banding
- Dark lines/Banding
- Ruled line misalignment or Character distortion
- Diagonal Unevenness
- Ink smear 1 (smear on printed side)
- Ink smear 2 (smear on back side)
- Ink Smear 3 (roller mark smudges made by serrated roller and paper feed roller)
- Incorrect Colors
- Cockling
- Incorrect print position
- Wrinkling of paper
- Blank pages print
- Entirely too dark printout
- Ripple pattern
- Damage of Paper
- Ink Dry Failure
- Strike-through
- Faint Printout
- Paper Feeding Problems
- Other Troubles
- ADF / Scanner Trouble
- Print Quality Problems
- FAX related
- Troubleshooting basic steps
- Device information required when reporting trouble
- Troubleshooting by Fax Function Diagnosis
- Troubleshooting from error codes
- Phone line confirmation mode
- Service parameter_1
- Temporary save received fax documents
- Other Troubles
- Repair and Adjustment
- Overview of Repair and Adjustment
- Precautions before Repair Work
- Tools and Jigs Used
- Before / After Replacement Work
- Parts Layout
- Disassembly/Assembly
- Direction Definitions
- Main Unit
- ADF / Scanner mechanism
- Ink System Mechanism (IS)
- Electrical Components
- Main Board
- MCU Board
- Power Supply Box
- User Info ROM Board
- Mech Info ROM Board
- TPM Board
- USB Port Assy (Authentication Printing)
- Heat Vantilation Fan
- Front USB Port Assy
- Speaker Assy
- Panel Unit
- Panel Relay Board Assy
- Head Board Cooling Fan
- Front Cover Sensor
- Temp/ Humidity Sensor
- High Voltage Board
- APG Motor
- I/F Slot Inlet Assy
- Out-linger Box
- Tray Full Upper Detection Sensor
- HDD
- HDD Cable (SATA)
- HDD Cable (Discrete Wire)
- Panel FFC relay board
- Panel Relay FFC (Main Board side)
- Panel Relay FFC (Panel side)
- Head Unit
- Paper Loading Mechanism (ASF)
- C1 Cassette
- C1 Pickup Unit
- C1 Pickup Roller
- PW sensor unit
- Guide PF Inner Lever Assy
- Connector Cover PW
- Connector Cover Belt Front
- Connector Cover Belt Rear
- Paper Guide Lower
- High Voltage Cable Cover
- Registration Roller Brake Clutch
- C1 Pickup Clutch
- PF Clutch 1
- Resistration Roller Clutch
- All Drive Motor
- Drawer Connector
- C1 Paper Size/Cassette Sensor
- C1 Liftup Motor Assy
- Registration Roller Assy
- Guide PF Inner
- Torque Limiter
- C1 Paper Feed Sensor
- Paper Loading (MP)
- Paper Feeding Mechanism (PF)
- Paper Ejection Mechanism (EJ)_1
- Duplex printing mechanism
- Exterior Covers
- Additional Cassette Unit
- C2 Cassette
- C2 Pickup Unit
- C2 Pickup Roller
- C2 Additional Rear Cover
- C2 Additional Paper Feed Cover
- C2 Pickup Unit Connector Cover
- C2 Guide PF Inner
- C3 Cassette
- C3 Pickup Unit
- C3 Pickup Roller
- C3 Guide PF Inner
- C4 Cassette
- C4 Pickup Unit
- C4 Pickup Roller
- C4 Guide PF Inner
- C3C4 Additional Paper Feed Cover
- C3C4 Additional Rear Cover
- C3C4 Pickup Unit Connector Cover
- Handle Cover Right
- C2 Additional left Cover
- C3C4 Additional left Cover
- C2 Drive Motor
- C2 Pickup Roller Clutch
- C2 Pickup Clutch
- C2 Additional Main Board
- C2 Paper Size/Cassette Sensor Assy
- C2 Additional Connector
- C3C4 Additional Connector
- C2 Liftup Motor
- C3 Pickup Roller Clutch
- C3 Pickup Clutch
- C4 Paper Feed Clutch
- C3C4 Drive Motor
- C3C4 Additional Main Board
- C3 Paper Size/Cassette Sensor Assy
- C4 Paper Size/Cassette Sensor Assy
- C3 Liftup Motor
- C4 Liftup Motor
- Maintenance and Inspections
- Appendix
- Password Encryption Function
- Compliant with ISO 15408
- HDD Specifications
- Head ASP Unpacking / Repacking / Jig Handling Method
- Parts Name Conversion List