Belt Drive Motor failure/ All Drive Motor error/ C3 C4Additional Paper Cassette Units Drive Motor error/ C2 Additional Paper Cassette Units Drive Motor error

Error code
  • 002001 Belt Drive Motor failure
  • 002002 All Drive Motor error
  • 002017 C3 C4Additional Paper Cassette Units Drive Motor error
  • 002018 C2 Additional Paper Cassette Units Drive Motor error
Occurrence condition
  • Motor has not reached the specified rotation speed.
Assumed cause
  • foreign substances tucking

  • Poor connection of connector

  • Motor failure

  • Board failure

Defect-related parts
  • Belt Drive Motor Error (Error code: 002001)
    • Belt Unit (Belt Unit Drive Motor)
    • MCU Board
  • All Drive Motor error (Error code: 002002)
    • PF Motor (Paper Feed Motor) error
    • MCU Board
  • C3 C4 Additional Paper Cassette Units Drive Motor error (Error code: 002017)
    • C3C4 Drive Motor
    • C3C4 Additional Main Board
  • C2 Paper Feed Motor Error (Error code: 002018)
    • C2 Drive Motor
    • C2 Additional Main Board
Troubleshooting
Step Confirmation and action YES NO
1

Check the motor driving operation
Use the diagnostic function to check the operation of the corresponding motor.
<Diagnostic function>
Can you hear operating and driving sounds?

Go to step 2

Go to step 3
2

Check motor lock signal

  • Check operation of each motor using the diagnostic function.

<Diagnostic function>

  • Target function: 30102** XX Motor
  • Judgment method: drive the target motor and check the value changing.

Did you confirm the value changing?

Go to step 3 Go to step 4
3 Check the rotating component part
  • Visually check the gear trains of the motor for foreign objects or damage, and remove the foreign objects or replace the part as necessary.

Is the trouble phenomenon still occurring?

Go to step 4 End
4

Check the connection of the connector

  • Visually check all the connectors that connect the motor, and if there are any connectors that are not fully inserted, or disconnected, reconnect them.

Is the trouble phenomenon still occurring?

Go to step 5 End
5

Parts replacement

  • Replace the motor, MCU board, and the Main Board, in that order.

Is the trouble phenomenon still occurring?

Contact EPSON Local Service Representatives End