Post-Head Sensor Unreached Paper Jam

Error code
  • 27 Post-Head Sensor Unreached Paper Jam
Occurrence condition
  • After turning ON the Post-Printing Paper Sensor, the Post-Head Sensor does not turn ON after the specified time has elapsed.
Assumed cause
  • Foreign objects or pieces of paper in the paper transport path
  • Post-Head Sensor has a dirty surface, has fallen off, or is faulty
  • Belt Drawer is worn out, deformed, has fallen off, or has a dirty surface
  • The Post-Anti-Static Guide and Anti-Static Brush are worn out, deformed, have fallen off, or have a dirty surface
  • Belt Drive Motor failure
  • MCU board failure
Related parts
  • Post-Head Paper Sensor
  • Belt unit
  • Anti Static Brush
  • Post-Head Paper Guide Assy
  • Belt Drive Motor
Troubleshooting
Step Confirmation and action YES NO
1

Check paper transport path

Is there any foreign matter, paper chips, etc. in the paper transport path?

Remove foreign matter, paper fragments, etc.

Go to step 2

2

Check the operation of the Post-Head Sensor

Check the operation of the Post-Head Sensor with the diagnostic function.

Judgment: Does the signal change between when the paper is placed and when it is not?

Go to step 4 Go to step 3
3

Check the Post-Head Sensor for installation, dirt, and connector connection

Is the Post-Head Sensor installed improperly? Is there dirt on the sensor? Is the connector not fully inserted?

Is the relay connector on the Rear Frame side not fully inserted?

Clean the sensor surface, or fully insert the connector.

Replace the Sensor

4

Check the Belt Drawer for dirt and installation

Is the Conveyor Belt clean and installed properly?

Go to step 5 Clean and reinstall the Belt Drawer.
5

Check the Post-Anti-Static Guide and Anti-Static Brush for deformation and wear

Is the roller deformed or worn out?

Replace the corresponding unit. Go to step 6
6

Check the operation of the Belt Drive Motor

Check the operation of the corresponding drive motor using the diagnostic function.

Judgment: Is there any abnormal noise?

Replace the MCU board Replace the gear train and Drive Motor