Post-Head Sensor Unreached Paper Jam
Error code
- 27 Post-Head Sensor Unreached Paper Jam
Occurrence condition
- After turning ON the Post-Printing Paper Sensor, the Post-Head Sensor does not turn ON after the specified time has elapsed.
Assumed cause
- Foreign objects or pieces of paper in the paper transport path
- Post-Head Sensor has a dirty surface, has fallen off, or is faulty
- Belt Drawer is worn out, deformed, has fallen off, or has a dirty surface
- The Post-Anti-Static Guide and Anti-Static Brush are worn out, deformed, have fallen off, or have a dirty surface
- Belt Drive Motor failure
- MCU board failure
Related parts
- Post-Head Paper Sensor
- Belt unit
- Anti Static Brush
- Post-Head Paper Guide Assy
- Belt Drive Motor
Troubleshooting
| Step | Confirmation and action | YES | NO |
|---|---|---|---|
| 1 | Check paper transport path Is there any foreign matter, paper chips, etc. in the paper transport path? |
Remove foreign matter, paper fragments, etc. | Go to step 2 |
| 2 | Check the operation of the Post-Head Sensor Check the operation of the Post-Head Sensor with the diagnostic function. Judgment: Does the signal change between when the paper is placed and when it is not? |
Go to step 4 | Go to step 3 |
| 3 | Check the Post-Head Sensor for installation, dirt, and connector connection Is the Post-Head Sensor installed improperly? Is there dirt on the sensor? Is the connector not fully inserted? Is the relay connector on the Rear Frame side not fully inserted? |
Clean the sensor surface, or fully insert the connector. | Replace the Sensor |
| 4 | Check the Belt Drawer for dirt and installation Is the Conveyor Belt clean and installed properly? |
Go to step 5 | Clean and reinstall the Belt Drawer. |
| 5 | Check the Post-Anti-Static Guide and Anti-Static Brush for deformation and wear Is the roller deformed or worn out? |
Replace the corresponding unit. | Go to step 6 |
| 6 | Check the operation of the Belt Drive Motor Check the operation of the corresponding drive motor using the diagnostic function. Judgment: Is there any abnormal noise? |
Replace the MCU board | Replace the gear train and Drive Motor |