# Troubleshooting Errors with Error Indication

This section explains the error codes and troubleshooting procedures for failures with error indications.

Normal Error

• Ink Cartridge Recognition Error
• Maintenance Box Recognition Error
• Maintenance Box Initial Charge Fail Error/ Maintenance Box Installation Error/ Maintenance Box Full/ Maintenance Box Not Installed
• Y, M, C, K Ink end / Y, M, C, K Ink cartridge not installed / Ink cartridge error
• Cover open error
• Paper Empty Error (Cassette)
• No cassette installed
• No paper cassette (MP tray)
• Paper Size / Type Error
• Paper size mismatch (Physical size error/Logical size error)
• Paper Type Error
• Paper ejection stacker full error
• ADF feed roller - nearing end-of-life warning / ADF feed roller - end-of-life warning
• SCN Board Cooling Fan failure

Subtype code: paper jam

• Cassette Paper Feed Error (MP PW)
• Cassette Paper Feed Error (MP)
• Cassette Paper Feed Error (C2 PW)
• Cassette Paper Feed Error (C2)
• Cassette Paper Feed Error (C3 PW)
• Cassette Paper Feed Error (C3)
• Cassette Paper Feed Error (C4 PW)
• Cassette Paper Feed Error (C4)
• PW Sensor Unreached Paper Jam (MP PW)
• PW Sensor Unreached Paper Jam (MP)
• PW Sensor Unreached Paper Jam (C1 PW)
• PW Sensor Unreached Paper Jam (C1)
• PW Sensor Unreached Paper Jam (C2 PW)
• PW Sensor Unreached Paper Jam (C2)
• PW Sensor Unreached Paper Jam (C3 PW)
• PW Sensor Unreached Paper Jam (C3)
• PW Sensor Unreached Paper Jam (C4 PW)
• PW Sensor Unreached Paper Jam (C4)
• Pre-Printing Sensor Unreached Paper Jam
• Pre-Head Sensor Unreached Paper Jam
• Post-Head Sensor Unreached Paper Jam
• Post-Belt Sensor Unreached Paper Jam
• Tray Pre-Eject Sensor Unreached Paper Jam
• Post-Reversing Paper Feed Sensor Unreached Paper Jam
• Duplex Paper Feed Sensor Unreached Paper Jam
• PW Sensor Unreached Paper Jam (Duplex - flip side)
• C1 Paper Feed Sensor Unreached Paper Jam (Duplex - flip side)
• PW Sensor Jam
• Pre-Printing Paper Sensor paper feed delay error
• Pre-Head Paper Sensor paper feed delay error
• Post-Head Paper Sensor paper feed delay error
• Post-Belt Sensor paper feed delay error
• Tray Pre-Eject Sensor Jam
• C1 Paper Feed Sensor Jam
• C2 Paper Feed Sensor paper jam error
• C3 Paper Feed Sensor paper jam error
• C4 Paper Feed Sensor paper jam error
• PW Sensor Paper Stuck Jam
• Pre-Printing Paper Sensor Jam (Paper remaining)
• Post-Head Paper Sensor paper jam error
• Post-Belt Sensor paper jam error
• Tray Pre-Eject Sensor Paper Stuck Jam
• Post-Reversing Paper Feed Sensor Paper Stuck Jam
• Duplex Paper Feed Sensor Paper Stuck Jam
• C1 Paper Feed Sensor Paper Stuck Jam
• PW (Paper Width) Sensor Dirt error
• Image processing time exceeded error
• Incomplete print error

Subtype code:Ink cartridge

Sub kind code: Maintenance Box

Fatal Error

• Fatal Errors related to ADF/SCN
  • ADF PID over speed error
  • ADF PID reverse error
  • ADF PID lock error
  • ADF PID overload error
  • ADF PID time exceeded error
  • Home position detection failure
  • Degree of origin contact overdistance error
  • Connection MAIN-B Error
  • Paper jam error
  • Cover open error
  • FB PID over speed error
  • FB PID reverse error
  • FB PID lock error
  • FPB PID overload error
  • FB PID time exceeded
  • ADF Board over-voltage error
  • SCN Board over-voltage error
  • SCN ROM mismatch error
• LIFT-related Fatal Errors
  • LFT* PID driving time exceeded error
  • LFT* PID over speed error
  • LFT* PID overload error / LFT* PID lock error
• BTK related Fatal Errors
  • BTK PID driving time exceeded error
  • BTK PID over speed error
  • BTK PID reverse error / BTK PID lock error / BTK PID overload error
• WIP related Fatal Errors
  • WIP PID driving time exceeded error
  • WIP PID over speed error
  • WIP PID reverse error / WIP PID lock error / WIP PID overload error
• SEL related Fatal Errors
  • SEL1 PID driving time exceeded error
  • SEL1 PID over speed error
  • SEL1 PID reverse error / SEL1 PID lock error / SEL1 PID overload error
• Reverse related Fatal Errors
  • Reverse PID drive time exceeded error
  • Flip PID reverse error/Flip PID lock error/Flip PID overload error/Reverse PID over speed error
• Fatal error related to PG
  • PG PID driving time exceeded error
  • PG PID overload error / PID reverse error / PID lock error
  • PG PID over speed error
• CAP related Fatal Errors
  • CAP PID driving time exceeded error
  • CAP PID overload error / PID reverse error / PID lock error
  • CAP PID over speed error
• HEAD Related Fatal Errors
  • HEAD PID driving time exceeded error
  • HEAD PID overload error / PID reverse error / PID lock error
  • HEAD PID over speed error
• PWC related Fatal Errors
  • PWC PID driving time exceeded error
  • PWC PID overload error / PID reverse error / PID lock error
  • PWC PID over speed error
• Belt Drive Motor failure/ All Drive Motor error/ C3 C4Additional Paper Cassette Units Drive Motor error/ C2 Additional Paper Cassette Units Drive Motor error
• Paper Eject Tay Fan1 Error
• Paper Eject Tay Fan2 Error
• Head Control Board Cooling Fan
• Heat Ventilation Fan failure
• Other Head related Fatal Errors
• Transistor temperature error
• Head temperature error
• Print head blowout error
• VBS Over-voltage Error
• Print image processing time exceeded error
• Head Assembled Board Over-voltage Error
• Ink path temperature error
• Head memory and others NACK errors
• Head memory and others parity errors
• Head Memory related Fatal Errors
  • Head Memory related Fatal Errors (1)
  • Head Memory related Fatal Errors (2)
  • Head Memory related Fatal Errors (3)
  • Head Memory related Fatal Errors (4)
  • Head Memory related Fatal Errors (5)
  • Head ROM mismatch error
  • Head NVT flash memory write error
  • NVT initial mode value reading NACK error
  • NVT initial mode value reading Parity error
• NVT check ID error
• NVT Initial Mode Value Check ID Error
• NVT_Ref value read error
• HCS4 related error
• Head connection error
• Head Recovery Mode error
• Head secure boot error
• PCIMGR access right gain/return error
• C3C4 Connection error
• ROM mismatch error
• Recovery Mode
• C2 Connection error
• CRCM blowout error
• Calculation result for cartridge control is not correct
• CRCM access error
• CSIC access error
• CS Data Mismatch Error
• Belt Cleaner Unit Error
  • Belt cleaning error
  • Belt cleaner end
  • Head Unit end
• Periodic replacement part life end error
• High Voltage Power Supply Error
• Paper width detection error
• Printing Encoder error
• position seek related error
  • HEAD HP undetectable error
  • PGADJ HP undetectable error
  • BTK HP detection error
  • BLM HP detection error
• MP Tray HP detection error
• Pre-print/Post-print processing time exceeded error
• Head APG Cam Touch Sensor failure
• Head APG Cam Touch error
• Cassette lift up tray upper limit detection error (C1)
• Cassette Lift up Tray Upper Limit Detection Error (C2)
• Cassette lift up tray upper limit detection error (C3)
• Cassette lift up tray upper limit detection error (C4)
• WIP position seek error
• SEL position seek error
• Pressure related error
  • Initial Pressure Error 1
  • Initial Pressure Error 2
  • Additional pressure error
  • Pressure leak error
• Negative Pressure Charge Error 1
• CAP HP undetectable error
• Ink leak error 1,3
  • Ink Leak Sensor 1, 5
  • Ink Leak Sensor 2, 3, 4
  • Ink Leak Sensor 6
• Ink path valve error
• Ink tank ink charge error
• Ink tank ink overflow error
• Atmospheric air release error
  • Atmospheric air release error 1
  • Atmospheric air release error 2
  • Atmospheric air release error 3
• Negative pressure leak error 1
• Pressure sensor error 1 to 3
• BT pressure leak error
• BT Atmospheric air release error
• Main unit installation posture error
• Head Drive Motor stop position error
• Tilt Sensor failure
• ADC not ready error(ACES detection)
• Maintenance Pressure leak error
• WIP pressure choke error
• ACES FFC inspection NG
• Additional Main Board over-voltage error
• Head control board over voltage error
• Wi-Fi Board Failure Error
• Additional interface board overvoltage error
• OCR board overvoltage error
• HDD related Fatal Errors
  • HDD access error
  • HDD Recognition Error
  • HDD Recognition Error (by replacing HDD while power on)
  • HDD Recognition error (Unauthorized)
  • HDD Recognition Error (HDD operating limitation by replacing the Main board)
  • HDD Failure
  • TPM Board Failure
• Firmware failure

Check Point / チェックポイント

Errors 300000 to 399999 are error codes for firmware malfunction analysis. These errors occur when processing and operations that are not supposed by design are executed inside the firmware program. When this error occurs, it returns to the normal state after rebooting. In addition, restarted to refresh the system on the main panel after restarting. The above message is displayed, but the error code does not appear on the main unit panel, and the history is stored internally. Therefore, the history can be checked only from Service Status Sheet or the service information portal site. If this error occurs frequently, contact the EPSON Local Service Representatives as it is necessary to check the user usage status and to collect information such as firmware version and user logs data.