Tray Pre-Eject Sensor Unreached Paper Jam

Error code
  • 29 Tray Pre-Eject Sensor Unreached Paper Jam
Occurrence condition
  • After turning ON the Registration Roller Clutch, the Tray Pre-Eject Sensor does not turn ON after the specified time has elapsed
Related parts
  • Tray Pre-Eject Sensor
  • Main Unit PF Motor
  • MCU Board
  • Duplex Paper Switching Solenoid
Troubleshooting
Step Confirmation and action YES NO
1

Check paper transport path

Is there any foreign matter, paper chips, etc. in the paper transport path?

Remove foreign matter, paper fragments, etc.

Go to step 2

2

Tray Pre-Eject SensorOperation Check

Check the operation of the Tray Pre-Eject Sensor using the diagnostic function.

Judgment: Does the signal change between when the paper is placed and when it is not?

Go to step 4

Go to step 3

3

Check the Tray Pre-Eject Sensor installation and connector connection

Is the Tray Pre-Eject Sensor normal or the connector half-inserted?

Connect securely

Replace sequentially

  • Sensors
  • MCU Board
4

Check the operation of the Duplex Paper Switching Solenoid

Check the operation of the applicable solenoid and paper path switching flap using the diagnostic function.

Judgment: Is flap operation normal?

Go to step 5

Check the solenoid connection

Replace the unit

5

Check the paper feed rollers for deformation and wear

Are the rollers listed in the “Related parts” section deformed or worn?

Replace the Belt Unit

or

Replace the Post-Belt Roller

Go to step 6
6

Checking the operation of the paper transport motor

Check the operation of the corresponding paper transport motor using the diagnostic function.

Judgment: Is there any abnormal noise?

Replace the rotating component part

Replace the MCU board