Duplex Paper Feed Sensor Paper Stuck Jam

Error code
  • 82 Duplex Paper Feed Sensor Paper Stuck Jam
Occurrence condition
  • The Duplex Paper Feed Sensor detected paper when the power was turned ON, when the cover was closed, when the product recovered from the power saving mode, or when the printing operation ended
Assumed cause
  • Foreign objects or pieces of paper in the paper transport path
  • The Duplex Paper Feed Sensor has a dirty surface, has fallen off, or is faulty
  • Duplex Paper Feed Sensor harness disconnected
  • MCU board failure
Related parts
  • Duplex Paper Feed Sensor
  • Right Door Unit
  • MCU Board
Troubleshooting
Step Confirmation and action YES NO
1

Check paper transport path

Is there any foreign matter, paper chips, etc. in the paper transport path?

Remove foreign matter, paper fragments, etc.

Go to step 2

2

Check the operation of the Duplex Paper Feed Sensor

Check operation of the Duplex Paper Feed Sensor with the diagnostic function.

Judgment: Does the signal change between when the paper is placed and when it is not?

Go to step 3 Go to step 4
3

Check for error recovery

Does the error continue when the right door is shut?

Go to step 4 End
4

Check the Duplex Paper Feed Sensor for installation, dirt, and connector connection

Is the Duplex Paper Feed Sensor installed improperly? Is there dirt on the sensor? Is the connector not fully inserted?

Is the relay connector on the right door side not fully inserted?

Clean the sensor surface, or fully insert the connector.

Go to step 5

5

Replace all ASPs

Does the error continue when the following parts are replaced in order?

  • Duplex Paper Feed Sensor
  • Right Door Unit
  • MCU Board
Contact EPSON Local Service Representatives End