AM-C400/C550 Service Manual Rev.E
AM-C400/C550 Service Manual Rev.E
Revision History
Introduction
Notice:
Trademarks and Copyright
Trademarks
Notes on this manual
Safety Precautions
"DANGER"
"WARNING"
"PRECAUTIONS"
Symbols Used in this Manual
Product Specifications
Product Summary
Main Specifications
Basic Specifications
Basic Specifications
Operating Environment
Supported Paper
Printer Specifications
Copy Specifications
ADF Specifications
Scanner Specifications
Network Specifications
Fax Specifications
Consumables Specifications
Option Specifications
Additional Cassette Unit
Additional 1st Cassette Unit P1
Additional 2nd Cassette Unit P2
Machine Structures and Operating Principles
Product Configuration (Part Names)
Front Right
Rear
Option Units
Motor / Sensor / Clutch / Solenoid Specifications
Main Unit (Motor_Fan)
Main Unit (Solenoid_Clutch_Encoder)
Main Unit (Sensor)
ADF_Scanner
Additional Cassette Unit
Operating Principles
Print head
Print head unit configuration and specifications
Technology
Technology to ensure and improve print quality
Stabilize print quality technology
Ink System Mechanism
Overview
Ink supply control
Head Cleaning
Ink Discharge Control
Positional relation of the Head Unit/Belt Unit/Cap Unit
Paper Loading(ASF) / Paper Feeding(PF) / Paper Ejection(EJ) Mechanism
Overview
Main Components (ASF)
Main Components (PF)
Main Components (EJ)
Paper Feed Path
ADF / Scanner mechanism
ADF mechanism overview
Scanner mechanism
Life Management
Consumable
Periodic Replacement Parts (Main Unit)
Pickup Rollers
Paper Feed/Ejection related Parts
Ink System Related Parts
Periodic Replacement Parts (Option Units)
Pickup Rollers
Connection Diagram
Main Board (MAIN)
MCU Board (SUB-M)
ADF/SCN Board (MAIN-E, MAIN-F)
Head Drive Board (inside the head unit: MAIN-C)
Power Supply(PSL)
Other Boards (SUB-P, SUB-O, SUB-I, High Voltage Board)
Additional Cassette Unit (MAIN-D)
Installation and Settings
List of the necessary tools.
Pre-delivery Works
Pre-delivery Work Lists
Protecting the products to avoid damages while transporting
Ink cartridge
Main Unit
Notes for transporting on the pre-delivery works
Precautions when transporting in an unpacked state
Confirmation before Installing
Installation Environment
Carrying-in space
Installation space/weight
Installation environment
Power Supply
Notes on the operations
Main Unit hands positions.
Unpacking
Main Unit Bundled Items and Unpacking
Bundled Items
Unpacking Procedure
C2 Additional Cassette Unit Bundled Items and Unpacking Procedure
Bundled Items
Unpacking Procedure
C3C4 Additional Cassette Unit Bundled Items and Unpacking Procedure
Bundled Items
Unpacking Procedure
When loading / installing
Main Unit Installation Procedure
Additional Cassette Unit Installation
Stabilizers Installation Procedure
Bundled Items
Installation Procedure
Extension G3 Fax Board Installation Procedure
Bundled Items
Installation Procedure
OCR option installation procedure
Bundled Items
Installation Procedure
Wireless LAN unit installation procedure
Bundled Items
Installation Procedure
Authentication device stand installation procedure
Installation Procedure
Settings
Firmware Update
Initial Setting
Configure Language / Date / Time
Initial Ink Charging
Network Settings
Standard Network Settings
Wired LAN Setting
Static IP Address Setting
Static IP address Setting Procedure
DNS Server Setting Procedure
Dynamic IP Address Setting
Proxy Server Setting
Wireless LAN Setting
Wireless LAN Setting
Static IP Address Setting
Static IP address Setting Procedure
DNS Server Setting Procedure
Dynamic IP Address Setting
Proxy Server Setting
Fax Settings
Setting Method
List of Basic Fax Settings
Contract-related Settings
Option Initial Adjustment / Settings
Additional Cassette Unit Initial Adjustment Procedure
Side Registration Adjustment
IP Fax/OCR Activation Procedure
IP Fax
OCR Option
Operation Check
Paper feed confirmation
Print quality confirmation
Relocation and Removal
Work List for Relocation / Removal
Preparation before Relocation / Removal
Protection (extraction) of user data
Initialize internal information
Removing optional units and connecting parts
Simple curing
After Relocation / Removing the Machine
Service Support Mode
Starting Service Support Mode
Start from the power ON
Start from the power OFF
Menu List / Details
01 Printer Status Information
101 Status Information
102 Service Status Sheet Print
103 Counter Information
104 Acquire Status Sheet Information Data
02 Check Pattern Print / Paper Feed Confirmation
201 Check Pattern
20101 Check Pattern
20102 Ruled Line Pattern
20103 Gradation Pattern
20104 Black 25% Pattern
20105 Adsorption Check Pattern
20106 Blank Paper Feed: 10 Sheet Simplex
20107 Blank Paper Feed: 1 Sheet Simplex
20108 Blank Paper Feed: 10 Sheet Duplex
20109 Blank Paper Feed: 1 Sheet Duplex
20110 Special Gradation Pattern
20112 Other
2011301 Color Gradation Pattern (Deactivate nozzle adjustment)
2011302 Black 25% Pattern (Deactivate nozzle adjustment)
2011303 Adsorption Check Pattern(3mm margins)
202 Main Unit
20201 Paper feed confirmation
203 ADF/SCN
20301 Paper Feed Confirmation (ADF)
03 Failure Verification
301 Main Unit
30102 Paper Feed Related
3010201 Motor
3010202 Sensor
3010203 Paper Size Detection
Paper size table (MP tray)
Paper size table (C1 tray)
30103 Head Related
3010302 Sensor
30104 Belt Related
3010401 Motor
3010402 Sensor
30105 Duplex Path Related
3010501 Motor
3010502 Sensor
30106 Related to paper ejection path
3010601 Motor
3010602 Sensor
30107 Main Unit Related
3010701 Motor
3010702 Sensor
3010703 Temp/ Humidity Sensor
302 Additional Cassette
30201 Paper Feed Path Related
3020101 Motor
3020102 Sensor
3020103 Paper Size Detection
Paper size table (C2/ C3/C4 tray)
303 ADF/SCN
30301 ADF
3030102 Sensor
Paper size table (ADF tray)
30302 SCN
3030201 Motor
3030202 Sensor
04 Maintenance
401 Head Cleaning
40101 CL0
40102 CL1
40103 CL2
40104 Power CL
402 Belt Cleaning
40201 Belt cleaning
40202 Belt Cleaner Cloth Position Change
403 ADF Feed Roller Cleaning
05 Adjustment for Replacement Parts
501 Main Unit
50101 Head Related Parts
5010101 Head
Head Unit- Before replacement
Head Unit - After replacement
5010103 PG HP Sensor
PG HP Sensor - Before replacement
PG HP Sensor - After replacement
5010104 Head Drive Motor / Head HP Sensor
Head Drive Motor / Head HP Sensor - Before replacement
Head Drive Motor / Head HP Sensor - After replacement
5010105 Head APG Cam Touch Sensor
Head APG Cam Touch Sensor - Before replacement
Head APG Cam Touch Sensor - After replacement
50102 Ink Path Related Parts
5010201 Ink System Unit
Ink System Unit - Before replacement
Ink System Unit - After replacement
5010203 Cap Unit
Cap Unit - Before replacement
Cap Unit - After replacement
5010207 Wiper Unit
Wiper Unit - Before replacement
Wiper Unit - After replacement
5010208 Maintenance Motion Unit
Maintenance Motion Unit - Before replacement
Maintenance Motion Unit - After replacement
50103 Belt Related Parts
5010301 Belt unit
Belt Unit - Before replacement
Belt Unit - After replacement
5010302 Anti Static Brush Unit
Anti Static Brush Unit - Before replacement
Anti Static Brush Unit - After replacement
50104 Paper Feed/Eject Parts
5010401 C1 Pickup Roller / C1 Pickup Unit
C1 Pickup Roller / C1 Pickup Unit - Before replacement
C1 Pickup Roller / C1 Pickup Unit - After replacement
5010405 MP Pickup Roller
MP Pickup Roller - Before replacement
MP Pickup Roller - After replacement
5010406 Right Door Unit
Right Door Unit - Before Replacement
Right Door Unit - After Replacement
5010407 PW Sensor Unit
PW Sensor Unit - Before replacement
PW Sensor Unit - After replacement
5010408 Cassette(C1) / Paper Tray
Cassette(C1) / Paper Tray - Before replacement
Cassette(C1) / Paper Tray - After replacement
5010409 Post-Head Paper Guide Unit
Post-Head Paper Guide Unit - Before replacement
Post-Head Paper Guide Unit - After replacement
502 Additional Cassette
50201 Paper Feed Related Parts
5020101 C2 Pickup Roller / C2 Pickup Unit
C2 Pickup Roller / C2 Pickup Unit - Before replacement
C2 Pickup Roller / C2 Pickup Unit - After replacement
5020102 C3 Pickup Roller / C3 Pickup Unit
C3 Pickup Roller / C3 Pickup Unit - Before replacement
C3 Pickup Roller / C3 Pickup Unit - After replacement
5020103 C4 Pickup Roller / C4 Pickup Unit
C4 Pickup Roller / C4 Pickup Unit - Before replacement
C4 Pickup Roller / C4 Pickup Unit - After replacement
5020104 Cassette(C2/C3/C4)
Cassette(C2/C3/C4) - Before replacement
Cassette(C2/C3/C4) - After replacement
503 ADF/SCN
50301 ADF / SCN Related Parts
5030101 ADF Board
ADF Board - Before replacement
ADF Board - After replacement
5030103 ADF Pickup Roller
ADF Pickup Roller - Before replacement
ADF Pickup Roller - After replacement
5030104 CIS Module(ADF/ SCN) / SCN Upper Case / CISM Spacer
CIS Module(ADF/ SCN) / SCN Upper Case / CISM Spacer - Before replacement
CIS Module(ADF/ SCN) / SCN Upper Case / CISM Spacer - After replacement
5030106 SCN Board
SCN Board - Before replacement
SCN Board - After replacement
5030107 SCN Board Cooling Fan
SCN Board Cooling Fan - Before replacement
SCN Board Cooling Fan - After replacement
5030108 ADF/SCN Unit
ADF/SCN Unit - Before replacement
ADF/SCN Unit - After replacement
06 Individual Adjustment
601 Main Unit / additional Cassette
60101 Belt Eccentricity / Circumference Correction
60102 PG Adjustment: Head Unit
60103 PG Adjustment: Belt Unit
60104 PG Adjustment: PG HP Sensor
60105 PG Adjustment: Head APG Cam Touch Sensor
60106 Head Data Transfer: Before Replacing Head
60107 Head Data Transfer: After Replacing Head
60108 Side Registration Adjustment
Cassette paper guide position change procedure
Paper Tray paper guide position change procedure
60109 Special Side Registration Adjustment
60110 Top Registration Adjustment
60111 Head Angular Adjustment
60112 Pre-Head Sensor Correction
60113 Post-Head Sensor Correction
60114 PW Sensor Correction
60115 Special Print Adjustment
Print Mode
6011501 Banding Adjustment: Solid Black
6011504 Banding Adjustment: By Feed Speed Mode
6011507 Reset Head Adjusted Value
60116 Special Ink Charge
6011601 Special Ink Charge 1
60117 Temp./Hum. Sensor Correction
60118 Tilt Sensor Adjustment
60108 Side Registration Adjustment
602 ADF/SCN
60201 Shading Calibration (Back)
60202 Density Calibration
Chart setting direction
Adjustment Procedure
60203 ADF Scan Position/ Scaling Calibration (600dpi)
Chart setting direction
Adjustment Procedure
ADF Scan Position/ Scaling Calibration (300dpi Continuas feed)
Chart setting direction
Adjustment Procedure
60205 ADF Manual Skew
60206 FB Scan Position Offset
60207 ADF Scan Position Offset
60208 ADF Scaling Offset
60209 ADF/SCN Individual Settings Reset
60210 ADF Front CISM Position Auto Calibration
60212 Clear SCN board cooling fan failure flag
60213 ADF Scan Position Calibration (300dpi Single feed)
Chart setting direction
Adjustment Procedure
07 Installation Setting / Operation Check
701 Main Unit
701001 Tilt sensor value display.
70102 Transport Preparation
70103 Unlock Head Transport Parts
7010301 Manually Release (Head unit UP)
7010302 Manually Release (Head unit DOWN)
1104 Lock Release - Cap Transport Parts
110401 Automatic Release
70104 Lock Release - Cap Transport Parts
7010401 Automatic Release
702 Additional Cassette
70201 Side Registration Adjustment
707 Paper feed and checking image quality
70701 Paper feed confirmation
70702 Paper Feed Confirmation (ADF))
70703 Check Pattern
08 USB Memory FW Update
Advance Preparation
Reference Information
Firmware Update Procedure
How to check the firmware version
09 Date transfer function
When swapping the machine.
User information ROM board failure
When the mechanical information ROM board fails.
ROM Board Information Backup
901 Data Transfer (Swapping the Machine)
902 Data Migration (user information ROM board failure)
903 Data Migration (Mechanical Information ROM Board Failure)
904 ROM Board Information Backup
905 ROM Board Situation/Backup History
10 Acquire Debug Log
1001 Acquire Debug Log
1002 Acquisition Condition Addition
1003 Acquisition Condition Reset
Special Setting Mode
Special Setting Mode Starting Method
Start from the power ON
Start from the power OFF
Menu List / Details
100 Installation Mode
101 ESAgent Setting
102 Remote Terminal Setting
105 Option FAX Port Setting
106 INK Rest Disp Change
107 INK Low Disp Change
110 User counter Mode
200 Maintenance Mode
201 Paper Dust Removal Adjustment
202 Sleep Mode Setting
207 Dew Condensation Prevention Mode
208 Forced Cleaning Setting
209 Regular Cleaning Setting
215 SCN/ADF Setting
220 Forced Cancellation Setting
221 Light Sleep Setting
Troubleshooting
Workflow
Identifying the problems
Initial Confirmation
Failure verification function/Failure distinction code
Troubleshooting Errors with Error Indication
Normal Error
Ink Cartridge Recognition Error
Assumed cause
Troubleshooting
Maintenance Box Recognition Error
Assumed cause
Defect-related parts
Troubleshooting
Maintenance Box Initial Charge Fail Error/ Maintenance Box Installation Error/ Maintenance Box Full/ Maintenance Box Not Installed
Detection condition
Defect-related parts
Troubleshooting
Y, M, C, K Ink end / Y, M, C, K Ink cartridge not installed / Ink cartridge error
Defect-related parts
Troubleshooting
Cover open error
Detection condition
Defect-related parts
Troubleshooting
Paper Empty Error (Cassette)
Detection condition
Defect-related parts
Troubleshooting
No cassette installed
Detection condition
Defect-related parts
Troubleshooting
No paper cassette (MP tray)
Detection condition
Defect-related parts
Troubleshooting
Paper Size / Type Error
Detection condition
Troubleshooting
Paper size mismatch (Physical size error/Logical size error)
Detection condition
Defect-related parts
Troubleshooting
Paper Type Error
Detection condition
Troubleshooting
Paper ejection stacker full error
Detection condition
Defect-related parts
Troubleshooting
ADF feed roller - nearing end-of-life warning / ADF feed roller - end-of-life warning
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
SCN Board Cooling Fan failure
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Subtype code: paper jam
Cassette Paper Feed Error (MP PW)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Cassette Paper Feed Error (MP)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Cassette Paper Feed Error (C2 PW)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Cassette Paper Feed Error (C2)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Cassette Paper Feed Error (C3 PW)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Cassette Paper Feed Error (C3)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Cassette Paper Feed Error (C4 PW)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Cassette Paper Feed Error (C4)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Unreached Paper Jam (MP PW)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Unreached Paper Jam (MP)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Unreached Paper Jam (C1 PW)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Unreached Paper Jam (C1)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Unreached Paper Jam (C2 PW)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Unreached Paper Jam (C2)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Unreached Paper Jam (C3 PW)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Unreached Paper Jam (C3)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Unreached Paper Jam (C4 PW)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Unreached Paper Jam (C4)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Pre-Printing Sensor Unreached Paper Jam
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Pre-Head Sensor Unreached Paper Jam
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Post-Head Sensor Unreached Paper Jam
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Post-Belt Sensor Unreached Paper Jam
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Tray Pre-Eject Sensor Unreached Paper Jam
Error code
Occurrence condition
Related parts
Troubleshooting
Post-Reversing Paper Feed Sensor Unreached Paper Jam
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Duplex Paper Feed Sensor Unreached Paper Jam
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Unreached Paper Jam (Duplex - flip side)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
C1 Paper Feed Sensor Unreached Paper Jam (Duplex - flip side)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Jam
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Pre-Printing Paper Sensor paper feed delay error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Pre-Head Paper Sensor paper feed delay error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Post-Head Paper Sensor paper feed delay error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Post-Belt Sensor paper feed delay error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Tray Pre-Eject Sensor Jam
Error code
Occurrence condition
Related parts
Troubleshooting
C1 Paper Feed Sensor Jam
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
C2 Paper Feed Sensor paper jam error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
C3 Paper Feed Sensor paper jam error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
C4 Paper Feed Sensor paper jam error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW Sensor Paper Stuck Jam
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Pre-Printing Paper Sensor Jam (Paper remaining)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Post-Head Paper Sensor paper jam error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Post-Belt Sensor paper jam error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Tray Pre-Eject Sensor Paper Stuck Jam
Error code
Occurrence condition
Related parts
Troubleshooting
Post-Reversing Paper Feed Sensor Paper Stuck Jam
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Duplex Paper Feed Sensor Paper Stuck Jam
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
C1 Paper Feed Sensor Paper Stuck Jam
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PW (Paper Width) Sensor Dirt error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Image processing time exceeded error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Incomplete print error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Subtype code:Ink cartridge
Sub kind code: Maintenance Box
Fatal Error
Fatal Errors related to ADF/SCN
ADF PID over speed error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
ADF PID reverse error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
ADF PID lock error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
ADF PID overload error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
ADF PID time exceeded error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Home position detection failure
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Degree of origin contact overdistance error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Connection MAIN-B Error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Paper jam error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Cover open error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
FB PID over speed error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
FB PID reverse error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
FB PID lock error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
FPB PID overload error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
FB PID time exceeded
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
ADF Board over-voltage error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
SCN Board over-voltage error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
SCN ROM mismatch error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
LIFT-related Fatal Errors
LFT* PID driving time exceeded error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
LFT* PID over speed error
Error code
Occurrence condition
Assumed cause
Related parts
LFT* PID overload error / LFT* PID lock error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
BTK related Fatal Errors
BTK PID driving time exceeded error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
BTK PID over speed error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
BTK PID reverse error / BTK PID lock error / BTK PID overload error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
WIP related Fatal Errors
WIP PID driving time exceeded error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
WIP PID over speed error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
WIP PID reverse error / WIP PID lock error / WIP PID overload error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
SEL related Fatal Errors
SEL1 PID driving time exceeded error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
SEL1 PID over speed error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
SEL1 PID reverse error / SEL1 PID lock error / SEL1 PID overload error
Error code
Occurrence condition
Assumed cause 
Related parts
Troubleshooting
Reverse related Fatal Errors
Reverse PID drive time exceeded error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Flip PID reverse error/Flip PID lock error/Flip PID overload error/Reverse PID over speed error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Fatal error related to PG
PG PID driving time exceeded error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PG PID overload error / PID reverse error / PID lock error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PG PID over speed error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
CAP related Fatal Errors
CAP PID driving time exceeded error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
CAP PID overload error / PID reverse error / PID lock error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
CAP PID over speed error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
HEAD Related Fatal Errors
HEAD PID driving time exceeded error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
HEAD PID overload error / PID reverse error / PID lock error
Error code
Occurrence condition
Assumed cause
Related parts
HEAD PID over speed error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PWC related Fatal Errors
PWC PID driving time exceeded error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PWC PID overload error / PID reverse error / PID lock error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PWC PID over speed error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Belt Drive Motor failure/ All Drive Motor error/ C3 C4Additional Paper Cassette Units Drive Motor error/ C2 Additional Paper Cassette Units Drive Motor error
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Paper Eject Tay Fan1 Error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Paper Eject Tay Fan2 Error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Head Control Board Cooling Fan
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Heat Ventilation Fan failure
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Other Head related Fatal Errors
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Transistor temperature error
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Head temperature error
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Print head blowout error
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
VBS Over-voltage Error
Error code
Assumed cause
Defect-related parts
Troubleshooting
Print image processing time exceeded error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Head Assembled Board Over-voltage Error
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Ink path temperature error
Error code
Assumed cause
Related parts
Troubleshooting
Head memory and others NACK errors
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Head memory and others parity errors
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Head Memory related Fatal Errors
Head Memory related Fatal Errors (1)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Head Memory related Fatal Errors (2)
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Head Memory related Fatal Errors (3)
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Head Memory related Fatal Errors (4)
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Head Memory related Fatal Errors (5)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Head ROM mismatch error
Error code
Occurrence condition
Assumed cause
Troubleshooting
Head NVT flash memory write error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
NVT initial mode value reading NACK error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
NVT initial mode value reading Parity error
Occurrence condition
Assumed cause
Related parts
Troubleshooting
NVT check ID error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
NVT Initial Mode Value Check ID Error
Occurrence condition
Assumed cause
Related parts
Troubleshooting
NVT_Ref value read error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
HCS4 related error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Head connection error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Head Recovery Mode error
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Head secure boot error
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
PCIMGR access right gain/return error
Error code
Occurrence condition
Defect-related parts
Troubleshooting
C3C4 Connection error
Error code
Occurrence condition
Assumed cause
Troubleshooting
ROM mismatch error
Error code
Occurrence condition
Assumed cause
Troubleshooting
Recovery Mode
Error code
Occurrence condition
Assumed cause
Troubleshooting
C2 Connection error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
CRCM blowout error
Error code
Cause
Assumed cause
Related parts
Troubleshooting
Calculation result for cartridge control is not correct
Error code
Assumed cause
Defect-related parts
Troubleshooting
CRCM access error
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
CSIC access error
Occurrence condition
Assumed cause
Related parts
Troubleshooting
CS Data Mismatch Error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Belt Cleaner Unit Error
Belt cleaning error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Belt cleaner end
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Head Unit end
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Periodic replacement part life end error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
High Voltage Power Supply Error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Paper width detection error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Printing Encoder error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
position seek related error
HEAD HP undetectable error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
PGADJ HP undetectable error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
BTK HP detection error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
BLM HP detection error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
MP Tray HP detection error
Error code
Cause
Assumed cause
Related parts
Troubleshooting
Pre-print/Post-print processing time exceeded error
Error code
Occurrence condition
Assumed cause
Head APG Cam Touch Sensor failure
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Head APG Cam Touch error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Cassette lift up tray upper limit detection error (C1)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Cassette Lift up Tray Upper Limit Detection Error (C2)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Cassette lift up tray upper limit detection error (C3)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Cassette lift up tray upper limit detection error (C4)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
WIP position seek error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
SEL position seek error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Pressure related error
Initial Pressure Error 1
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Initial Pressure Error 2
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Additional pressure error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Pressure leak error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Negative Pressure Charge Error 1
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
CAP HP undetectable error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Ink leak error 1,3
Ink Leak Sensor 1, 5
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Ink Leak Sensor 2, 3, 4
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Ink Leak Sensor 6
Error code
Occurrence condition
Assumed cause
Troubleshooting
Ink path valve error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Ink tank ink charge error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Ink tank ink overflow error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Atmospheric air release error
Atmospheric air release error 1
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Atmospheric air release error 2
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Atmospheric air release error 3
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Negative pressure leak error 1
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Pressure sensor error 1 to 3
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
BT pressure leak error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
BT Atmospheric air release error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Main unit installation posture error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Head Drive Motor stop position error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Tilt Sensor failure
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
ADC not ready error(ACES detection)
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Maintenance Pressure leak error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
WIP pressure choke error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
ACES FFC inspection NG
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Additional Main Board over-voltage error
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Head control board over voltage error
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
Wi-Fi Board Failure Error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Additional interface board overvoltage error
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
OCR board overvoltage error
Error code
Occurrence condition
Assumed cause
Defect-related parts
Troubleshooting
HDD related Fatal Errors
HDD access error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
HDD Recognition Error
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
HDD Recognition Error (by replacing HDD while power on)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
HDD Recognition error (Unauthorized)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
HDD Recognition Error (HDD operating limitation by replacing the Main board)
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
HDD Failure
Error code
Occurrence condition
Assumed cause
Related parts
Troubleshooting
TPM Board Failure
Occurrence condition
Assumed cause
Related parts
Troubleshooting
Firmware failure
Cause
Assumed cause
Troubleshooting
Failure phenomenon without error indication_1
Print Quality Problems
White lines (Colored lines) / Banding
Assumed cause
Defect-related parts
Troubleshooting
Dark lines/Banding
Assumed cause
Defect-related parts
Troubleshooting
Ruled line misalignment or Character distortion
Assumed cause
Defect-related parts
Troubleshooting
Diagonal Unevenness
Assumed cause
Defect-related parts
Troubleshooting
Ink smear 1 (smear on printed side)
Assumed cause
Defect-related parts
Troubleshooting
Ink smear 2 (smear on back side)
Assumed cause
Defect-related parts
Troubleshooting
Ink Smear 3 (roller mark smudges made by serrated roller and paper feed roller)
Assumed cause
Defect-related parts
Troubleshooting
Incorrect Colors
Assumed cause
Defect-related parts
Troubleshooting
Cockling
Assumed cause
Defect-related parts
Troubleshooting
Incorrect print position
Assumed cause
Defect-related parts
Troubleshooting
Wrinkling of paper
Assumed cause
Defect-related parts
Troubleshooting
Blank pages print
Assumed cause
Defect-related parts
Troubleshooting
Entirely too dark printout
Assumed cause
Defect-related parts
Troubleshooting
Ripple pattern
Assumed cause
Defect-related parts
Troubleshooting
Damage of Paper
Assumed cause
Defect-related parts
Troubleshooting
Ink Dry Failure
Assumed cause
Defect-related parts
Troubleshooting
Strike-through
Assumed cause
Defect-related parts
Troubleshooting
Faint Printout
Assumed cause
Defect-related parts
Troubleshooting
Paper Feeding Problems
Multi-feed / Non-Feed
Other Troubles
Temp./Humidity Sensor Error
Assumed cause
Defect-related parts
Troubleshooting
ADF / Scanner Trouble
Image failure
Transport Failure
FAX related
Troubleshooting basic steps
Device information required when reporting trouble
Fax Related Reports/Logs
Fax log
Protocol log
Fax Function Check Report
Printing Procedure
Output Sample
Troubleshooting by Fax Function Diagnosis
Troubleshooting from error codes
G3 fax error code list
Remedy for phase A
Remedy for phase B ~D
IP Fax Error Code List
Phone line confirmation mode
Starting Line Measurement Mode
Checking Line Measurement Mode each step.
Service parameter_1
Scope of influence when initializing each mode.
Starting Authentication Mode
Start from the power ON
Start from the power OFF
Changing service parameter
Starting FAX Parameter Setting
Example of changing service parameters.
Service parameter list Option channel 1 (CH1)
Service parameter list Optional channels 2, 3 (CH2, 3)
Temporary save received fax documents
User Special Mode starting method
Start from the power ON
Start from the power OFF
Emergency retrieval of received fax documents (FAX to PC)
Emergency Retrieval of Fax Received Originals (FAX to Memory)
Other Troubles
Transport Preparation menu of Service support mode cannot be executed
Head and cap transport parts cannot come off
If condensation occurs
Printing Delay via Wireless LAN Environment
Confirming the signal strength
Signal strength judgment criteria
Pre-Replacement work cannot be performed (when the power cannot be turned on)
Repair and Adjustment
Overview of Repair and Adjustment
Precautions before Repair Work
Tools and Jigs Used
Tool
Jigs
Before / After Replacement Work
ADF / Scanner mechanism
Ink System Mechanism (IS)
Head Unit
Paper Loading (MP)
Paper Feeding Mechanism (ASF)
Duplex printing mechanism
Additional Cassette Unit
Parts Layout
ADF / Scanner mechanism
ADF mechanism
SCN Mechanism
Ink System Mechanism (IS)
Electrical Components
Head Unit
Paper Loading (ASF)
Paper Loading (MP)
Paper Feeding Mechanism (PF)
Paper Ejection (EJ)
Duplex printing mechanism
Exterior Parts_2
Additional Cassette Unit
Disassembly/Assembly
Direction Definitions
Main Unit
ADF / Scanner mechanism
ADF CIS Module
ADF CIS Module Cover
ADF Rear Cover
ADF paper feed roller/ADF retard roller
ADF Pickup Roller Cover
CISM Spacers (x2)
SCN Upper Case
SCN CIS Module
Document Mat Assy
ADF/SCN Unit
SCN Main Board Assy
ADF Main Board Assy
ADF Holder Harness Right
Ink System Mechanism (IS)
Ink System Unit
Cap Unit
Wiper Unit
Cap Lifting Motor Assy
Cap Drive Motor Encoder
Wiper Drive Motor Assy
Cap HP Sensor
Head Drive Motor
Head HP Sensor
Wiper HP Sensor
Electrical Components
Main Board
MCU Board
Power Supply Box
User Info ROM Board
Mech Info ROM Board
TPM Board
USB Port Assy (Authentication Printing)
Heat Vantilation Fan
Front USB Port Assy
Speaker Assy
Panel Unit
Panel Relay Board Assy
Head Board Cooling Fan
Front Cover Sensor
Temp/ Humidity Sensor
High Voltage Board
APG Motor
I/F Slot Inlet Assy
Out-linger Box
Tray Full Upper Detection Sensor
HDD
HDD Cable (SATA)
HDD Cable (Discrete Wire)
Panel FFC relay board
Panel Relay FFC (Main Board side)
Panel Relay FFC (Panel side)
Head Unit
Print Head Harness
Print Head USB Cable
Head Unit
Head Lock Shaft
Head APG Cam Touch Sensor
Paper Loading Mechanism (ASF)
C1 Cassette
C1 Pickup Unit
C1 Pickup Roller
PW sensor unit
Guide PF Inner Lever Assy
Connector Cover PW
Connector Cover Belt Front
Connector Cover Belt Rear
Paper Guide Lower
High Voltage Cable Cover
Registration Roller Brake Clutch
C1 Pickup Clutch
PF Clutch 1
Resistration Roller Clutch
All Drive Motor
Drawer Connector
C1 Paper Size/Cassette Sensor
C1 Liftup Motor Assy
Registration Roller Assy
Guide PF Inner
Torque Limiter
C1 Paper Feed Sensor
Paper Loading (MP)
MP Retard Roller Cover
MP Pickup Roller
MP Tray Pickup Clutch
Duplex Paper Feed Path Paper Feed Clutch
MP Tray Lifting Clutch
Post-Reversing Paper Feed Sensor
Reversal Drive Motor Encoder
Duplex Paper Feed Sensor
MP Tray HP Sensor
Paper Tray Assy
MP Tray Paper Sensor
Paper Feeding Mechanism (PF)
Belt unit
Belt Attached Component Front
Belt Attached Component Rear
Shutter Release Solenoid
Belt Tension Release Drive Motor Assy
Belt Drive Motor
PG HP Sensor
Anti Static Brush
Paper Ejection Mechanism (EJ)_1
FD Stacker Assy
EJ Unit Assy
Post-Head Paper Guide Assy
Duplex printing mechanism
Right Door Cable Cover Lower
Right Door Cable Cover Upper
Right Door Unit
Duplex Tray Assy
Paper Eject Tray Full Front Detection Sensor
Inter-Lock Switch
Right Cover Sensor
Right Door Sensor
Exterior Covers
Panel Upper Cover
Front Inner Cover
Right Cover
Rear Cover
Left Cover Lower
Left Cover Upper
Handle
Additional Right Decorative Cover Sub
Additional Cassette Unit
C2 Cassette
C2 Pickup Unit
C2 Pickup Roller
C2 Additional Rear Cover
C2 Additional Paper Feed Cover
C2 Pickup Unit Connector Cover
C2 Guide PF Inner
C3 Cassette
C3 Pickup Unit
C3 Pickup Roller
C3 Guide PF Inner
C4 Cassette
C4 Pickup Unit
C4 Pickup Roller
C4 Guide PF Inner
C3C4 Additional Paper Feed Cover
C3C4 Additional Rear Cover
C3C4 Pickup Unit Connector Cover
Handle Cover Right
C2 Additional left Cover
C3C4 Additional left Cover
C2 Drive Motor
C2 Pickup Roller Clutch
C2 Pickup Clutch
C2 Additional Main Board
C2 Paper Size/Cassette Sensor Assy
C2 Additional Connector
C3C4 Additional Connector
C2 Liftup Motor
C3 Pickup Roller Clutch
C3 Pickup Clutch
C4 Paper Feed Clutch
C3C4 Drive Motor
C3C4 Additional Main Board
C3 Paper Size/Cassette Sensor Assy
C4 Paper Size/Cassette Sensor Assy
C3 Liftup Motor
C4 Liftup Motor
Maintenance and Inspections
Cleaning
Cleaning Tools
Cleaning Procedure
C1 - C4 Pickup Roller
Belt Unit
Head Unit
Ink System Unit
Wiper Unit
Cap Unit
Lubrication
Had Drive Shaft/Registration Shaft/Belt Drive Shaft and Ground Plate
Cap Unit
Regular Maintenance
Cleaning Tools
List of Regular Maintenance Parts
Sensors
Post-Reversing Paper Feed Sensor
Tray Pre-Eject Sensor
Post-Belt Sensor
Post-Head Paper Sensor
Pre-Printing Sensor
Duplex Paper Feed Sensor
Glass of the PW Sensor.
Right door reflector
C1 Paper Feed Sensor
C2 Paper Feed Sensor
C3 Paper Feed Sensor
C4 Paper Feed Sensor
Rollers
Overall view
Belt Rear Drive Star Wheel
Reversing roller drive star wheel
EJ roller drive star wheel
Refresh replacement parts
Appendix
Password Encryption Function
Enable Password Encryption
Repairing when Password Encryption Function is Enabled
TPM Board Replacement (when password encryption is enabled)
Machine Swapping (when password encryption is enabled)
Compliant with ISO 15408
1. Introduction
2. Requirements and restrictions necessary for compliance
3. Confirm user request
4. Outline of Installation and Setting
4.3 Details of Installation / Setting
5. Repair work correspondence
Security Functions Installation and Setting List
Security threats for MFP and its security functions to counter the threats
Security functions installation and setting items and limitations or restrictions
HDD Specifications
List of HDD partitions used
Security Functions related to HDD
Head ASP Unpacking / Repacking / Jig Handling Method
Head ASP Packing Configuration / Bundled Items
Packing box contents
Head Replacement Kit Bundled Items
Head Pallet Configuration
Head ASP Unpacking, Repacking, and Handling Jigs
Parts Name Conversion List
Main Unit
Additional Casettes
C2 additional Casettes
C3C4 additional Casettes
#
Other Boards (SUB-P, SUB-O, SUB-I, High Voltage Board)