# Normal Error

920000

Paper Jam Errors

Each paper jam error is assigned a sub code for each cause of occurrence.（Subtype code: paper jam）

Cassette 1

Set the paper.
If the error still occurs: Paper Empty Error (Cassette)

920204

Match the paper size of the printer setting and the printer driver setting.

If the error still occurs: Paper size mismatch (Physical size error/Logical size error)

920321

Cassette 1

Match the paper type of the printer setting and the printer driver setting.

920324

Match the paper size & type of the printer setting and the printer driver setting.

If the error still occurs: Paper size mismatch (Physical size error/Logical size error)

920361

Displayed when the loaded paper size does not match the printer settings.
Displayed when the loaded paper size does not match the paper size detected by the sensor.

Match the loaded paper size and the printer settings and print settings.

If the error still occurs: Paper size mismatch (Physical size error/Logical size error)

cassette 1

cassette 2

920401

Cancel the print job.
*Unable to feed from the cassette in which the error occurred. *Able to feed from the another cassette.

A fatal error may have occurred at the same time this error occurred.
If a fatal error has occurred, remove the cause of the fatal error and resolve the fatal error.

920500

Close the cover with a error.

If the error still occurs: Cover open error

920554

Print speed setting undefined error

ー

Reinsert all 5 ink cartridges.

920555

Press the Error Release button.

A fatal error may have occurred at the same time this error occurred.
If a fatal error has occurred, remove the cause of the fatal error and resolve the fatal error.

920601

Displayed when the ink level is below the limit value.

Replace Ink cartridge

1. Re-install the ink cartridges.
2. Clean the CSIC chip.
3. Install the new ink cartridges.

1. Re-install the ink cartridges.
2. Clean the CSIC chip.
3. Install the new ink cartridges.

Displayed when an ink cartridge is installed that does not have the required amount of ink for the initial ink charge.

Replace the ink cartridge(s) with new one(s).

Collect the paper from the tray with error.

If the error still occurs: Paper ejection stacker full error

1. Re-install the Maintenance box.
2. Clean the CSIC chip.
3. Replace the Maintenance box with a new one (If the error is not solved, replace the M/B Sensor Assy.).

• The access target BOX was deleted.
• The BOX password was incorrect.
• The BOX that was disabled by setting was accessed.

• The access target BOX was deleted.
• The BOX password was incorrect.
• The BOX that was disabled by setting was accessed.

Turn on the power again.
If the error is not solved, repair the parts of the cassette.

Displayed when the life of the parts has reached the near end. (detail:Life Management ）

ー

Turn on the power again.
If the error is not solved, repair the parts of the cassette.

A fatal error may have occurred at the same time this error occurred.
If a fatal error has occurred, remove the cause of the fatal error and resolve the fatal error.

Near end - Ink cartridge insertion/removal times

Check the following items.

• Check the authentication method.
• Check SMTP server address and port.
• Check POP3 server address and port.
• Check the account name.
• Confirm the password.

• Destination
• User name
• Password setting

• Folder path
• User name
• Password
• Account name

Check the following items.

• Check SMTP server address and port.
• Check POP3 server address and port.
• Check network settings (IP address, subnet mask, default gateway).
• Make sure the network cable is connected properly.
• Check if the address is correct.
• Check the access point settings.
• Check your firewall settings.
• Check the server (the server may be down).

Check the following items.

• Check the folder path.
• Make sure the network cable is connected properly.
• Check network settings (IP address, subnet mask, default gateway).
• Check the access point settings.
• Check your firewall settings.
• Check the server (the server may be down)
• Check if the file with the same name in the save destination is left open.
• Check if the same destination file is write-protected.

• Communication mode
• Folder path
• User name
• Password
• Port number

• If you want to send in color, send without specifying the time.
• If you want to send at a specified time, select monochrome and send.

• If you want to send in color, send each one separately.
• If you want to broadcast, select monochrome and send.

• If you want to send in color, cancel double-sided scanning.
• To perform double-sided scanning, select monochrome and send.

• If you want to send in color, enable the ECM setting.
• If you cannot change the ECM settings, select monochrome.

• Check SMTP server address and port.
• Check POP3 server address and port.
• Check network settings.
• IP address, Subnet mask, Default gateway --> Execute connection diagnosis of mail server (ScantoEmail function only).
• Make sure the network cable is connected properly.
• Check if the address is correct.
• Check the access point settings.
• Check your firewall settings.
• Check the server (the server may be down)

• Check the authentication method.
• Check SMTP server address and port.
• Check POP3 server address and port.
• Check the account name.
• Confirm the password.

• Change scan settings (increase the maximum file size of attached files).
• Reduce scan data data (reduce resolution and compression ratio).
• Reduce the number of manuscripts.

Displayed when the made a reservation for the eleventh job in Scan to Mail, Folder, Cloud BOX to Mail, Folder, and Cloud.

• Check the DNS settings on the printer.
• Check DNS server settings.

• • Communication mode
  • Folder path
  • Communication mode
  • Port number

Check the following.

• Make sure the network cable is connected properly.
• Check network settings (IP address, subnet mask, default gateway).
• Check the access point settings.
• Check your firewall settings.
• Check the server (the server may be down)

• Set the following save destination settings correctly.
  Communication mode, folder path, user name, password, port number

• Secure enough storage space in the destination folder.
• Reduce scan data (reduce resolution and compression ratio).
• Reduce the number of manuscripts.

Check that the following save destination settings are correct.

• Communication mode
• Folder path
• User name
• Password
• Port number

Displayed when job that uses a BOX, the BOX cannot be used due to a failure.

Displayed when the made a reservation for the eleventh job in Scan to Mail, Folder, Cloud BOX to Mail, Folder, and Cloud.

• When the login process is performed after the printer is started, but destination search is started during the process
• When login processing fails due to a communication error

It comes under:

• The printer is not connected to the network
• The SMTP server is down
• The network was disconnected during communication
• Abnormal data was received

• Check SMTP server address and port.
• Check network settings (IP address, subnet mask, default gateway).
• Make sure the network cable is connected properly.
• Check if the address is correct.
• Check the access point settings.
• Check your firewall settings.
• Check the server (the server may be down)

Mail server setting or diagnostic failed.

Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• POP3 server communication error.

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• An error occurred while connecting to SMTP server.…

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• An error occurred while connecting to POP3 server.…

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• SMTP server authentication error.…

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.

Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• POP3 server authentication error. …

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• The connection is not secured. Check the following.
  • Date and Time

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• The connection is not secured. Check the following.
  • CA Certificate

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• The connection is not secured.

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• Connection to SMTP server failed. Change Secure Connection to None.

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• Connection to SMTP server failed. Change Secure Connection to SSL/TLS.

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• Connection to SMTP server failed. Change Secure Connection to STARTTLS.

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• Unsupported communication method. Check the following.
  • SMTP Server Address
  • SMTP Server Port Number

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• SMTP server authentication error. Change Authentication Method to SMTP.

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• SMTP server authentication error. Change Authentication Method to POP before SMTP.

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

Mail server setting or diagnostic failed.
Corresponds to the following of the mail server connection confirmation result on Administrator's Guide.

• Sender's Email Address is incorrect. Change to the email address for your email service.

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

For details, please refer to Administrator’s Guide.

990000

Capacity shortage - Scan to External Memory

-

• Increase the storage space of the destination media.
• Reduce scan data (reduce resolution and compression ratio).
• Reduce the number of manuscripts.

990001

990002

990003

990004

990005

990006

990007

Scan to External Memory Device - OCR board failure

990100

990101

990200

990201

Displayed when authentication failed.
The setting to permit printing without authentication is disabled when received a job without authentication information (User name and Password).

990300

990400

990401

990402

990403

991000