Head memory and others parity errors

Error code

  • 031360 Head memory others parity error 0
  • 031361 Head memory others parity error 1
Occurrence condition
  • The data for error prevention when the main unit reads the head unit ID and technical code is incorrect.
  • Noise occurred when reading memory information or communication failed.
  • The contents written to memory are incorrect.
Assumed cause
  • Data failure due to noise
  • Head FFC failure / connection failure
  • Head Failure
Defect-related parts
  • Head FFC
  • Head Unit
  • Main Board
Troubleshooting
Step Confirmation and action YES NO
1

Checking the connection of FFC connecting to the Head Unit and Main Board

  • Check if there is no problem inserting FFC
  • Check the route visually for FFC disconnection and check for scratches
  • Check is there ink adhesion at contacts.

Does the error go away?

 End Go to step 2
2

Replace the Head Unit

  • Does the error go away?
 End Go to step 3
3

Replace the Main Board

  • Does the error go away?
 End

Contact EPSON Local Service Representatives