Equipment information necessary for fax trouble report

If it is difficult to identify the cause of the problem, contact the smart charge center for the following information.

  • Device setting information


    (Please see below for contents. The information in points 1. to 6. is mandatory to be included in the fax trouble report.)


 Report/Log Name Print Procedure Remarks
1

FAX Communication Log

“Fax” > “Menu” > “Fax Report” > “Fax Log”

  • Report format: [Setup] > [System administration settings] > [Fax Settings] > [Output Settings] > [Report Format] > [Detailed Information]
  • Auto print:  “Settings” → “General Settings” → “Fax Settings” → “Report Settings” → “Fax Log Auto Print” = “On (every 30 items)”

Print with report type = “detailed information”.
If the symptom occasionally happens, it is recommended to output multiple sheets by turning on “Auto Print”.
2

Protocol trace

[Fax] > [Menu] > [Fax Report Output] > [Protocol log]

A log of the communication in which the error of the trouble has occurred is desirable
3

Fax function setting list

[Fax] > [Menu] > [Fax Report Output] > [Fax Function Setting List]

The setting information of the device is mandatory for investigating the problem.
4

Stored Fax documents

[Fax] > [Menu] > [Fax Report Output] > [Stored Fax documents]

It is necessary to ensure that unnecessary information is not remaining in the memory.
5

Printer information sheet

[Setting] > [Check Information / Print] > [Print Status Sheet] > [Printer Status Sheet]

The setting information of the device is mandatory for investigating the problem.
6

Usage history sheet

[Setting] > [Check Information / Print] > [Print Status Sheet] > [Usage History Sheet]

Necessary to know the usage volume of the device.
7

Epson Status Sheet

[Setting] > [Check Information / Print] > [Network] > [Status sheet]

In the case of a trouble in the network system
8

Samples of sent and received manuscripts

In case of slow communication, poor image quality.