# Troubleshooting

Overview

Troubleshooting Workflow

Troubleshooting

• Normal Errors
  • Paper jam error
    • Detail of paper jam occurrence factor
  • Not feeding error
  • Stack collapsed error
  • No paper error
  • Cassette not installed error
  • Cassette failure error
  • Cover open error
  • Ink cartridge detection error
  • Maintenance box recognition error
• Fatal Errors
  • Fatal Errors related to ADF/SCN
    • ADF PID excess speed detection (error code: 100001)
    • ADF PID reverse detection (error code: 100002)
    • ADF PID lock detection (error code: 100003)
    • ADF PID excess load (error code: 100005)
    • ADF PID driving time (error code: 100006)
    • ADF BS+ driving time error (error code: 100014)
    • Home position detection failure (Error code: 100016)
    • Contact detection distance exceeded (error code: 100017)
    • Opposite side contact detection distance exceeded error (error code: 100018)
    • Wrong contact detection distance error (error code: 100019)
    • MAIN-B connection Error (error code: 100048)
    • MAIN-B Firmware version mismatch Error (error code: 100050)
    • Scanner illegal error (error code: 100053)
    • Paper jam error (error code: 100054)
    • FB PID excess speed detection (error code: 100065)
    • FB PID reverse error (Error code: 100066)
    • FB PID lock error (Error code: 100067)
    • FB PID excess load error (Error code: 100069)
    • FB PID driving time error (error code: 100070)
    • FB BS+ excess speed error(error code: 100073)
    • FB BS+ reverse error (Error code: 100074)
    • FB BS+ lock error (Error code: 100075)
    • FB BS+ excess load error (error code: 100077)
    • FB BS+ driving time error (error code: 100078)
  • CR related Fatal Error
    • CR PID driving time error (error code: 000020)
    • CR PID excess load error (error code: 000021)
    • CR PID excess speed error (error code: 000022)
    • CR PID reverse error (error code: 000023)
    • CR PID lock error (error code: 000024)
    • CR PID speed fall error (error code: 000025)
    • CR load position driving time error (error code: 000030)
    • CR load position excess load error (error code: 000031)
    • CR load position excess speed error (error code: 000032)
    • CR load position reverse error (error code: 000033)
  • PF related Fatal Error
    • PF PID driving time error (error code: 000040)
    • PF PID excess load error (error code: 000041)
    • PF PID excess speed error (error code: 000042)
    • PF PID reverse error (error code: 000043)
    • PF PID lock error (error code: 000044)
    • PF load position driving time error (error code: 000050)
    • PF load position excess load error (error code: 000051)
    • PF load position excess speed error (error code: 000052)
    • PF load position reverse error (error code: 000053)
  • ASF related Fatal Error
    • ASF PID driving time error (error code: 000060)
    • ASF PID excess load error (error code: 000061)
    • ASF PID excess speed error (error code: 000062)
    • ASF PID reverse error (error code: 000063)
    • ASF PID lock error (error code: 000064)
    • ASF load position driving time error (error code: 000070)
    • ASF load position excess load error (error code: 000071)
    • ASF load position excess speed error (error code: 000072)
    • ASF load position reverse error (error code: 000073)
  • IS related Fatal Error
    • IS PID driving time error (error code: 000100)
    • IS PID excess load error (error code: 000101)
    • IS PID excess speed error(error code: 000102)
    • IS PID reverse error (error code: 000103)
    • IS PID lock error (error code: 000104)
    • IS load position driving time error (error code: 000110)
    • IS load position excess load error (error code: 000111)
    • IS load position excess speed error (error code: 000112)
    • IS load position reverse error (error code: 000113)
  • Additional ASF related Fatal Error
    • 2nd ASF PID driving time error (error code: 000080)
    • 2nd ASF PID excess load error (error code: 000081)
    • 2nd ASF PID excess speed error (error code: 000082)
    • 2nd ASF PID reverse error (error code: 000083)
    • 2nd ASF PID lock error (error code: 000084)
    • 2nd ASF load position driving time error (error code: 000090)
    • 2nd ASF load position excess load error (error code: 000091)
    • 2nd ASF load position excess speed error (error code: 000092)
    • 2nd ASF load position reverse error (error code: 000093)
    • ASF3 PID driving time error (error code: 000540)
    • ASF3 PID excess load error (error code: 000541)
    • ASF3 PID excess speed error (error code: 000542)
    • ASF3 PID reverse error (error code: 000543)
    • ASF3 PID lock error (error code: 000544)
    • ASF3 load position driving time error (error code: 000550)
    • ASF3 load position excess load error (error code: 000551)
    • ASF3 load position excess speed error (error code: 000552)
    • ASF3 load position reverse error (error code: 000553)
  • Additional LIFT related Fatal Error
    • LFT2 PID driving time error (error code: 000180)
    • LFT2 PID excess load error (error code: 000181)
    • LFT2 PID excess speed error (error code: 000182)
    • LFT2 PID lock error (error code: 000184)
    • LFT3 PID driving time error (error code: 000200)
    • LFT3 PID excess load error (error code: 000201)
    • LFT3 PID excess speed error (error code: 000202)
    • LFT3 PID lock error (error code: 000204)
  • Print Head related Fatal Error
    • X-Hot detect error (pre printing) (error code: 031001)
    • X-Hot detect error (after flushing) (error code: 031002)
    • Transistor temp error (error code: 031003)
    • Head temp error (error code: 031004)
    • Blowout of a fuse error (Head) (error code: 031006)
    • VBS overvoltage error (error code: 031008)
    • HCS error (error code: 031011)
  • Additional_Connection related Fatal Error
    • Extension over connection error (error code: 032001)
    • Incompatible expansion cassette connection error (error code: 032002)
    • Additional setting state error 1 (Error code: 032051)
    • Additional setting state error 2 (Error code: 032052)
    • Addition recovery mode error (error code: 032101)
    • Addition communication error 1 (Error code:032151)
    • Addition communication error 2 (Error code:032152)
    • Addition communication error 3 (Error code:032153)
    • Addition communication error 4 (Error code:032154)
    • Addition communication error 5 (Error code:032155)
    • Addition communication error 6 (Error code:032156)
    • Addition communication error 7 (Error code:032157)
    • Addition communication error 8 (Error code:032158)
    • Addition communication error 9 (Error code:032159)
    • Addition communication error 10 (Error code:032160)
    • Addition communication error 11 (Error code:032161)
    • Addition communication error 12 (Error code:032162)
  • CRCM related Fatal Error
    • CRCM fuse blown error (error code: 033001)
    • CRCM access error (hardware failure) (Error code: 033006)
    • CRCM access error (hardware failure) (Error code: 033007)
    • CRCM access error (firmware failure) (Error code:033008)
    • CSIC access error (hardware failure) (Error code: 033010)
  • Home position seek error (Error code: 034001)
  • DCP1 driving time error (error code: 001012)
  • Emergency stop error caused by cover opening (Error code: 030004)
  • Motor runaway error (Error code: 034010)
  • Ink leak error (Error code: 034841)
  • Error caused by other than printer device (Error code: 060001)
  • Driver mismatch error (Error code: 060002)
  • Precautions for collecting the main unit log
• Troubleshooting from Failure Symptom
  • Feeding trouble
    • Double feeding
    • Paper Damaged or Bent
  • Printing/image quality trouble
    • Nozzles Missing
    • Ink Bleed
    • White or Black Bands
    • Print Position Offset in CR Operation Direction
    • Print Position Offset in Feed Direction
    • Print Smudges
    • Color Deviation
    • Blank Printout (blank paper ejected)
    • Lines not smooth and ruled-line deviation
  • ADF / Scanner Trouble
    • ADF / Scanner Trouble
  • Other
    • Power Does Not Turn ON
  • Remedy of When The Check Pattern is not appropriate
    • Check Pattern Plain Paper First Page
    • Check Pattern Plain Paper Second Page
    • Check Pattern Plain Paper Third, Fourth Page
    • Check Pattern Plain Paper Fifth, Sixth Page
    • Check Pattern Plain Paper Seventh Page
    • Check Pattern Plain Paper Eighth Page (Front Side)
    • Check Pattern Plain Paper Eighth Page (Back Side)
    • Check Pattern Plain Paper Ninth, Tenth Page
    • Check Pattern Matte Paper First Page
• Individual Action Check Function
  • Overview
  • Precautions for Startup
    • How to Perform Individual Action Checks
      • Check Item List
      • All Sensor Check Items
• Fax Related Troubleshooting
  • Fax related troubleshooting
    • Fax Related Reports/Logs
      • FAX Communication Log
      • Protocol trace
        • Viewpoint of DIS(DTS)/DCS
        • DIS (DTC) Capability Bit Table
        • DCS Bit Assignment for Capabilities
        • How to read the Command / Response log
        • Outline of the Command Response Log
      • Fax Function Check Report
    • FAX Error Code
      • Error code list
    • Telephone Line Check Modes Related to FAX
      • Line Measurement Mode Startup Method
      • Confirmation method for each step of Line Measurement Mode
    • FAX Service Parameter
      • Outline of setting change in FAX Maintenance Mode
      • Parameter changing procedure
        • Example of setting change in selection type parameter
        • Example of setting change in input type parameter
      • FAX Service Parameter Table
    • Fax related user special parameters
      • Emergency retrieval of received fax documents (FAX to PC)
      • Emergency Retrieval of Fax Received Originals (FAX to Memory)
    • Fax related troubleshooting
      • Fax troubleshooting basics
      • Equipment information necessary for fax trouble report
      • Troubleshooting from fax function diagnosis
      • Troubleshooting from error codes
  • ファクスの基礎知識
    • ファクス通信の5つのフェーズ
    • 発信動作
      • 交換機から送出される主な可聴音の電気条件
      • 装置の可聴音信号の検出方法
      • 可聴音信号の波形確認方法
      • 誤接続について
      • ダイヤルシーケンス
    • 着信動作
      • 交換機から送出される主な呼出信号の規格
      • 呼出信号の波形確認方法
      • 装置の呼出信号の検出方法
    • 通信動作
      • 信号シーケンス例
    • ファクス信号の略号一覧（ファクス勧告T.30）
  • 設置作業
    • 旧機種の情報取得
    • 電話回線サービス契約内容の確認
    • 接続作業
      • 電話回線と外付け電話機の接続
    • ファクス設定メニュー
      • 設定メニュー
        • PX-M7050FX
          • Basic Settings
          • 受信設定
          • 送信設定
          • 出力設定
          • 送信モード（ユーザーディフォルト）
        • PX-M7070FX・LX-10000F/7000F・PX-M7110FP/M7110F・PX-M880FX
          • 基本設定_1
          • 受信設定→印刷設定
          • Report settings
          • 送信設定_1
          • ユーザー設定
      • 接続回線設定とダイヤル動作
      • 無鳴動着信
      • 受信ファクスの保存/転送
        • PX-M7050FX_1
        • PX-M7070FX・LX-10000F/7000F・PX-M7110FP/M7110F・PX-M880FX_1
        • Note
    • 使い方から受信モードを選択する（各受信モードの詳細動作）
      • < 自動受信> ファクス専用で利用
      • <手動受信> 電話に出てから手動で受信
      • < ファクス/ 電話自動切替　ファクス優先>自動応答してから相手がファクスか電話かを自動判定
      • < ファクス/ 電話自動切替　電話優先>電話で応答してからファクスだと自動受信開始
  • Fax Specifications
    • 基本機能
    • その他ファクス機能
  • ファクス仕様詳細_1
    • Telephone Line Check Modes Related to FAX
    • サービスCE用ファクスパラメータ
    • 自動レポート保存・転送
  • Appendix
    • 迷惑ファクス防止機能 （PX-M7070FX・LX-10000F/7000F・PX-M7110FP/M7110F・PX-M880FX のみ）
    • クイックメモリー送信 （PX-M7070FX・LX-10000F/7000F・PX-M7110FP/M71110F・PX-M880FXのみ）
    • 受信文章の振り分け（PX-M7070X・LX-10000F/7000F・PX-M7110FP/M7110Fのみ）
    • 代行出力の説明 （PX-M7070FX・LX-10000F/7000F・PX-M7110FP/M7110Fのみ）
    • 回転送信・回転印刷
• 遠隔監視によるトラブルシューティング