ADF / Scanner Trouble

Cause

  • Occurs only when copying from the ADF or scanning glass (scanner).

Suspected cause
  • Glass dirty
  • Scanning sensor dirty

  • ADF CIS module failure

  • SCN CIS module failure

Troubleshooting
Symptom Check and measure Correspondence after confirmation

Image defect 1

Line appears on the image

For checking contamination, check the following items.

  • ADF Unit
    • Check the contamination of the ADF reading part (ADF CIS module part).
      [Measure] Clean the ADF scan glass surface.
  • SCN Unit
    • Check the contamination of the SCN glass surface.
      [Measure] Clean the ADF scan glass surface.

If the symptom continues to occur after cleaning, replace the ADF/SCN Unit (refer to ADF/SCN Unit) because one of the CIS modules of the ADF/SCN Unit may be broken.

If the error continued after replacing the ADF/SCN Unit, contact the Epson Service Support department.

Image defect 2

Some or all of an image is not scanned
  1. Check the contamination of ADF/SCN glass surface.
    [Measure] Clean the glass surface of the ADF/scanning glass.
  2. Check the scanner cable connection.
    [Measure] Reconnect the Scanner cable correctly.

If the symptom continues to occur after performing the procedure given in the left column, replace the ADF/SCN Unit (refer to ADF/SCN Unit) because one of the CIS modules of the ADF/SCN Unit may be broken.

If the error continued after replacing the ADF/SCN Unit, contact the Epson Service Support department.

Image defect 3

Light, discolored

Check the contamination of ADF/SCN glass surface.

[Measure] Clean ADF/SCN scan glass surface.

If the symptom continues to occur after performing the procedure given in the left column, replace the ADF/SCN Unit (refer to ADF/SCN Unit) because one of the CIS modules of the ADF/SCN Unit may be broken.

If the error continued after replacing the ADF/SCN Unit, contact the Epson Service Support department.

Image defect 4

Image defects other than the above that occur only when copying
  1. Check the contamination of ADF/SCN glass surface.
    [Measure] Clean the glass surface of the ADF/scanning glass.
  2. Check the scanner cable connection.
    [Measure] Reconnect the Scanner cable correctly.

If the symptom continues to occur after performing the procedure given in the left column, replace the ADF/SCN Unit (refer to ADF/SCN Unit) because one of the CIS modules of the ADF/SCN Unit may be broken.

If the error continued after replacing the ADF/SCN Unit, contact the Epson Service Support department.

Feed defect 1

Double Feeding

 Clean the ADF LD Roller/Separation Pad.

If the symptom continues to occur after performing the procedure given in the left column, replace the ADF LD Roller (refer to ADF LD Roller) and the Separation Pad (refer to Separation Pad).

If the symptom continues to occur after replacing them, replace the ADF/SCN Unit. If not improved, contact the Epson Service Support. department.

Feed defect 2

Document bending

Check that there is no foreign object or damage in the ADF feed path.
[Measure] Remove the foreign object if any.

If the symptom continues to occur after performing the procedure given in the left column or there is damage in the ADF feed path, replace the ADF/ SCN Unit. (Refer to ADF/SCN Unit.)
If the error continued after replacing the ADF/SCN Unit, contact the Epson Service Support department.

Feed defect 3

Paper jam occurs when feeding from the ADF
  • Check that the ADF is closed correctly.
  • Clean the ADF feed path.
  • Clean the feed roller surfaces.

Replace the ADF/SCN Unit. (Refer to ADF/SCN Unit.)

If the error continued after replacing the ADF/SCN Unit, contact the Epson Service Support department.