HCS error (error code: 031011)

Cause

Occurs if communication is not possible between the print head and the Main Board Assy.

Suspected cause
  • Printhead failure
  • Head FFC damaged
  • Main Board Assy failure
Troubleshooting
Step Check and measure Yes No
1

Check the head FFC state
For head FFC, check the following items.

  • Is head FFC is inserted slantly?
  • Is head FFC damaged?

Nozzle condition is excellent?

Replace the following parts in sequence.

  • Printhead
  • Main Board Assy

(If the trouble is not resolved after replacing the parts shown above, also replace the head FFC. If the trouble is still not resolved, Contact the Epson Service Support department.)
  • When inserted slantly
    Reconnect the head FFC.
  • When damaged
    Replace the head FFC