Troubleshooting Workflow
The workflow for troubleshooting is described below.
Identifying the problems with reference to Troubleshooting.
- For problems with error indications
- For problems without error indications
- WF-C579R/C579Ra_WF-C529R_RevB
- Product Descriptions
- Structure/Operating Principle
- Installation and Settings
- Troubleshooting
- Overview
- Troubleshooting Workflow
- Troubleshooting
- Normal Errors
- Fatal Errors
- Fatal Errors related to ADF/SCN
- ADF PID excess speed detection (error code: 100001)
- ADF PID reverse detection (error code: 100002)
- ADF PID lock detection (error code: 100003)
- ADF PID excess load (error code: 100005)
- ADF PID driving time (error code: 100006)
- ADF BS+ driving time error (error code: 100014)
- Home position detection failure (Error code: 100016)
- Contact detection distance exceeded (error code: 100017)
- Opposite side contact detection distance exceeded error (error code: 100018)
- Wrong contact detection distance error (error code: 100019)
- MAIN-B connection Error (error code: 100048)
- MAIN-B Firmware version mismatch Error (error code: 100050)
- Scanner illegal error (error code: 100053)
- Paper jam error (error code: 100054)
- FB PID excess speed detection (error code: 100065)
- FB PID reverse error (Error code: 100066)
- FB PID lock error (Error code: 100067)
- FB PID excess load error (Error code: 100069)
- FB PID driving time error (error code: 100070)
- FB BS+ excess speed error(error code: 100073)
- FB BS+ reverse error (Error code: 100074)
- FB BS+ lock error (Error code: 100075)
- FB BS+ excess load error (error code: 100077)
- FB BS+ driving time error (error code: 100078)
- CR related Fatal Error
- CR PID driving time error (error code: 000020)
- CR PID excess load error (error code: 000021)
- CR PID excess speed error (error code: 000022)
- CR PID reverse error (error code: 000023)
- CR PID lock error (error code: 000024)
- CR PID speed fall error (error code: 000025)
- CR load position driving time error (error code: 000030)
- CR load position excess load error (error code: 000031)
- CR load position excess speed error (error code: 000032)
- CR load position reverse error (error code: 000033)
- PF related Fatal Error
- PF PID driving time error (error code: 000040)
- PF PID excess load error (error code: 000041)
- PF PID excess speed error (error code: 000042)
- PF PID reverse error (error code: 000043)
- PF PID lock error (error code: 000044)
- PF load position driving time error (error code: 000050)
- PF load position excess load error (error code: 000051)
- PF load position excess speed error (error code: 000052)
- PF load position reverse error (error code: 000053)
- ASF related Fatal Error
- ASF PID driving time error (error code: 000060)
- ASF PID excess load error (error code: 000061)
- ASF PID excess speed error (error code: 000062)
- ASF PID reverse error (error code: 000063)
- ASF PID lock error (error code: 000064)
- ASF load position driving time error (error code: 000070)
- ASF load position excess load error (error code: 000071)
- ASF load position excess speed error (error code: 000072)
- ASF load position reverse error (error code: 000073)
- IS related Fatal Error
- IS PID driving time error (error code: 000100)
- IS PID excess load error (error code: 000101)
- IS PID excess speed error(error code: 000102)
- IS PID reverse error (error code: 000103)
- IS PID lock error (error code: 000104)
- IS load position driving time error (error code: 000110)
- IS load position excess load error (error code: 000111)
- IS load position excess speed error (error code: 000112)
- IS load position reverse error (error code: 000113)
- Additional ASF related Fatal Error
- 2nd ASF PID driving time error (error code: 000080)
- 2nd ASF PID excess load error (error code: 000081)
- 2nd ASF PID excess speed error (error code: 000082)
- 2nd ASF PID reverse error (error code: 000083)
- 2nd ASF PID lock error (error code: 000084)
- 2nd ASF load position driving time error (error code: 000090)
- 2nd ASF load position excess load error (error code: 000091)
- 2nd ASF load position excess speed error (error code: 000092)
- 2nd ASF load position reverse error (error code: 000093)
- ASF3 PID driving time error (error code: 000540)
- ASF3 PID excess load error (error code: 000541)
- ASF3 PID excess speed error (error code: 000542)
- ASF3 PID reverse error (error code: 000543)
- ASF3 PID lock error (error code: 000544)
- ASF3 load position driving time error (error code: 000550)
- ASF3 load position excess load error (error code: 000551)
- ASF3 load position excess speed error (error code: 000552)
- ASF3 load position reverse error (error code: 000553)
- Additional LIFT related Fatal Error
- LFT2 PID driving time error (error code: 000180)
- LFT2 PID excess load error (error code: 000181)
- LFT2 PID excess speed error (error code: 000182)
- LFT2 PID lock error (error code: 000184)
- LFT3 PID driving time error (error code: 000200)
- LFT3 PID excess load error (error code: 000201)
- LFT3 PID excess speed error (error code: 000202)
- LFT3 PID lock error (error code: 000204)
- Print Head related Fatal Error
- X-Hot detect error (pre printing) (error code: 031001)
- X-Hot detect error (after flushing) (error code: 031002)
- Transistor temp error (error code: 031003)
- Head temp error (error code: 031004)
- Blowout of a fuse error (Head) (error code: 031006)
- VBS overvoltage error (error code: 031008)
- HCS error (error code: 031011)
- Additional_Connection related Fatal Error
- Extension over connection error (error code: 032001)
- Incompatible expansion cassette connection error (error code: 032002)
- Additional setting state error 1 (Error code: 032051)
- Additional setting state error 2 (Error code: 032052)
- Addition recovery mode error (error code: 032101)
- Addition communication error 1 (Error code:032151)
- Addition communication error 2 (Error code:032152)
- Addition communication error 3 (Error code:032153)
- Addition communication error 4 (Error code:032154)
- Addition communication error 5 (Error code:032155)
- Addition communication error 6 (Error code:032156)
- Addition communication error 7 (Error code:032157)
- Addition communication error 8 (Error code:032158)
- Addition communication error 9 (Error code:032159)
- Addition communication error 10 (Error code:032160)
- Addition communication error 11 (Error code:032161)
- Addition communication error 12 (Error code:032162)
- CRCM related Fatal Error
- Home position seek error (Error code: 034001)
- DCP1 driving time error (error code: 001012)
- Emergency stop error caused by cover opening (Error code: 030004)
- Motor runaway error (Error code: 034010)
- Ink leak error (Error code: 034841)
- Error caused by other than printer device (Error code: 060001)
- Driver mismatch error (Error code: 060002)
- Precautions for collecting the main unit log
- Fatal Errors related to ADF/SCN
- Troubleshooting from Failure Symptom
- Feeding trouble
- Printing/image quality trouble
- ADF / Scanner Trouble
- Other
- Remedy of When The Check Pattern is not appropriate
- Check Pattern Plain Paper First Page
- Check Pattern Plain Paper Second Page
- Check Pattern Plain Paper Third, Fourth Page
- Check Pattern Plain Paper Fifth, Sixth Page
- Check Pattern Plain Paper Seventh Page
- Check Pattern Plain Paper Eighth Page (Front Side)
- Check Pattern Plain Paper Eighth Page (Back Side)
- Check Pattern Plain Paper Ninth, Tenth Page
- Check Pattern Matte Paper First Page
- Individual Action Check Function
- Fax Related Troubleshooting
- Disassembly & Assembly
- Overview of Repair and Adjustment
- Disassembly Flowchart
- Housing (WF-C579R) (1/2)
- Housing (WF-C579R) (2/2)
- Housing (WF-C529R) (1/2)
- Housing (WF-C529R) (2/2)
- Ink Supply Mechanism (1/3)
- Ink Supply Mechanism (2/3)
- Ink Supply Mechanism (3/3)
- ADF/SCN (WF-C579R only) (1/2)
- ADF/SCN (WF-C579R only) (2/2)
- Electric Circuit Components (1/2)
- Electric Circuit Components (2/2)
- Electric Circuit Components (WF-C579R) (1/1)
- Electric Circuit Components (WF-C529R) (1/1)
- Inksystem (1/1)
- Carriage Mechanism (1/3)
- Carriage Mechanism (2/3)
- Carriage Mechanism (3/3)
- Paper Feed Mechanism (1/6)
- Paper Feed Mechanism (2/6)
- Paper Feed Mechanism (3/6)
- Paper Feed Mechanism (4/6)
- Paper Feed Mechanism (5/6)
- Paper Feed Mechanism (6/6)
- Optional Paper Cassette Unit (1/5)
- Optional Paper Cassette Unit (2/5)
- Optional Paper Cassette Unit (3/5)
- Optional Paper Cassette Unit (4/5)
- Optional Paper Cassette Unit (5/5)
- Parts Layout
- Operations Before/After Parts Exchange
- Disassembly & Assembly
- Housing (WF-C579R Series)
- Housing (WF-C529R Series)
- Ink supply mechanism
- Ink Supply Unit (WF-C579R Series)
- Ink Supply Unit (WF-C529R Series)
- Temperature and Humidity Sensor (WF-C579R Series)
- Temperature and Humidity Sensor (WF-C529R Series)
- Ink Pack Tray BK/Ink Pack Tray CL
- Ink Leak Sensor Assy (WF-C579R Series)
- Ink Leak Sensor Assy (WF-C529R Series)
- Ink Supply Unit Front Cover
- CRCM FFC (WF-C579R Series)
- CRCM FFC (WF-C529R Series)
- Ink Tube Guide Holder (WF-C579R Series)
- Ink Tube Guide Holder (WF-C529R Series)
- Ink Porous Pad, 3 (WF-C579R Series)
- Ink Porous Pad, 3 (WF-C529R Series)
- Ink Supply Unit Lower Housing Assy (WF-C579R Series)
- Ink Supply Unit Lower Housing Assy (WF-C529R Series)
- Lock Lever (WF-C579R Series)
- Lock Lever (WF-C529R Series)
- Foot (WF-C579R Series)
- Foot (WF-C529R Series)
- Ink Porous Pad, 2 (WF-C579R Series)
- Ink Porous Pad, 2 (WF-C529R Series)
- Decompression Pump Assy (WF-C579R Series)
- Decompression Pump Assy (WF-C529R Series)
- CRCM Board Assy (WF-C579R Series)
- CRCM Board Assy (WF-C529R Series)
- ADF/SCN (WF-C579R Series only)
- Electric Circuit Components
- Speaker Assy
- WiFi Board (WF-C579R Series)
- WiFi Board (WF-C529R Series)
- FAX Board Assy
- USB Interface Board
- Relay Board Assy (WF-C579R Series)
- Relay Board Assy (WF-C529R Series)
- Main Board Assy (WF-C579R Series)
- Main Board Assy (WF-C529R Series)
- Power Supply Assy (WF-C579R Series)
- Power Supply Assy (WF-C529R Series)
- PDL Board
- SD Memory
- Panel Assy (WF-C579R Series)
- Panel Assy (WF-C529R Series)
- Numpad Board Assy
- Relay Cable (Panel to Main) (WF-C579R Series)
- Relay Cable (Panel to Main) (WF-C529R Series)
- Ink System
- Carriage Mechanism
- CR Scale Torsion Spring (WF-C579R Series)
- CR Scale Torsion Spring (WF-C529R Series)
- CR Scale (WF-C579R Series)
- CR Scale (WF-C529R Series)
- Ink Supply Tube Assy (WF-C579R Series)
- Ink Supply Tube Assy (WF-C529R Series)
- Seal Joint Head (WF-C579R Series)
- Seal Joint Head (WF-C529R Series)
- Head Screw Assy (WF-C579R Series)
- Head Screw Assy (WF-C529R Series)
- Printhead (WF-C579R Series)
- Printhead (WF-C529R Series)
- Head FFC Assy (WF-C579R Series)
- Head FFC Assy (WF-C529R Series)
- CR Driven Pulley Assy (WF-C579R Series)
- CR Driven Pulley Assy (WF-C529R Series)
- CR Unit (WF-C579R Series)
- CR Unit (WF-C529R Series)
- CR Motor Assy (WF-C579R Series)
- CR Motor Assy (WF-C529R Series)
- Paper Feed Mechanism
- Stacker Assy
- PF Encoder Board (WF-C579R Series)
- PF Encoder Board (WF-C529R Series)
- PF Scale (WF-C579R Series)
- PF Scale (WF-C529R Series)
- Star Wheel Assy (WF-C579R Series)
- Star Wheel Assy (WF-C529R Series)
- Rear Unit Detection Sensor (WF-C579R Series)
- Rear Unit Detection Sensor (WF-C529R Series)
- Rear Unit
- Retard Roller Extension Spring
- Retard Roller
- Paper Cassette 1
- Pickup Roller Assy
- Rear ASF Assy WF-C579R Series)
- Rear ASF Assy (WF-C529R Series)
- Rear ASF Paper Detection Sensor (WF-C579R Series)
- Rear ASF Paper Detection Sensor (WF-C529R Series)
- Rear ASF Solenoid (WF-C579R Series)
- Rear ASF Solenoid (WF-C529R Series)
- PE Lever Assy (WF-C579R Series)
- PE Lever Assy (WF-C529R Series)
- Paper Guide Upper Assy (WF-C579R Series)
- Paper Guide Upper Assy (WF-C529R Series)
- Paper Guide Upper Assy Spring (WF-C579R Series)
- Paper Guide Upper Assy Spring (WF-C529R Series)
- Feed Sensor (WF-C579R Series)
- Feed Sensor (WF-C529R Series)
- Cassette Detection Sensor (WF-C579R Series)
- Cassette Detection Sensor (WF-C529R Series)
- Feed Sensor Detection Lever (WF-C579R Series)
- Feed Sensor Detection Lever (WF-C529R Series)
- Feed Sensor Detection Lever Spring (WF-C579R Series)
- Feed Sensor Detection Lever Spring (WF-C529R Series)
- ASF Drive Gear Assy (WF-C579R Series)
- ASF Drive Gear Assy (WF-C529R Series)
- Cassette Paper Detection Sensor (WF-C579R Series)
- Cassette Paper Detection Sensor (WF-C529R Series)
- PE Sensor (WF-C579R Series)
- PE Sensor (WF-C529R Series)
- Drive Gear Shaft (WF-C579R Series)
- Drive Gear Shaft (WF-C529R Series)
- Drive Gear Assy (WF-C579R Series)
- Drive Gear Assy (WF-C529R Series)
- Optional Paper Cassette Unit
- Separation Roller Assy
- Paper Feed Detection Lever
- E-ring (plastic)
- Oneway Clutch Assy
- Paper Feed Roller Spring
- Vertical Feed Roller
- Rear Cover
- Left Cover
- Hopper Drive Assy
- ASF Encoder Assy
- Right Cover
- Optional Paper Cassette Main Board Assy
- Drawer Lower Connector
- Cassette Paper Detection Lever
- Sensor Cable
- Feed Sensor
- Drawer Upper Connector
- Cassette Paper Detection Sensor
- Foot
- Hopper Position Sensor
- Cassette Detection Sensor
- Paper Cassette 2
- Retard Roller Extension Spring
- Retard Roller
- Lift Up Sector Gear 40T
- Lift Up Gear 30T
- Modes for Service & Tools
- Adjustments & Additional Operations
- List of Tools/Software/Consumables for Adjustments
- Repair Parts Adjustment/Checks Items and Order
- Adjustments and Check Items Purpose
- Adjustments and Check Items Details
- Mechanical Adjustments and Inspections
- Software Adjustments and Inspections
- HOW TO SELECT AN ADJUSTMENT ITEM
- B10 HEAD ID INPUT
- B14 INITIALIZE-PW SENSOR
- B16 COUNTER RESET
- B21 CR SCALE CHECK
- B23 PE SENSOR CHECK
- B24 TEMP/HUM. SENSOR
- B26 NOZZLE NOISE CHECK
- B27 NOZZLE RANK CATEGORISE
- B28 NOZZLE DETECT CHECK
- B29 CHECK PATTERN (PLAIN)
- B34 CHECK PATTERN (MATTE)
- B30 RGB PATTERN
- B32 NOZZLE CHECK PATTERN
- MOTOR DISPERSION CORRECT
- B43 HEAD ANGULAR ADJ. MECH
- B45 PTS ACC./DEC. ADJUST
- B44 HEAD ANGULAR ADJUSTMENT. SOFT
- B46 BI-D ADJUSTMENT
- B48 BI-D BAND ADJUSTMENT
- B49 PW SENSOR CORRECT/B50 PRINT START POS. (ASF)/B51 PRINT START POS. (REAR ASF)
- B54 FEED ADJUST
- B55 BAND FEED ADJUST
- B52 PE ADJUST (ASF)/B53 PE ADJUST (REAR ASF)
- B61 PTS Acc./ Dec. Adjust (S)
- B62 BI-D ADJUST (S)
- B63 BI-D BAND ADJUST (S)
- B64 BAND FEED ADJUST (S)
- B90 PRINTHEAD (PREPARATION BEFORE REPLACEMENT)
- B91 INK SUPPLY UNIT (PREPARATION BEFORE REPLACEMENT)
- B92 INK SYSTEM ASSY (PREPARATION BEFORE REPLACEMENT)
- B80 PRINT HEAD SEQ (ADJUSTMENT AFTER REPLACEMENT)
- B81 INK SUPPLY UNIT SEQ (ADJUSTMENT AFTER REPLACEMENT)
- B82 INK SYSTEM ASSY SEQ (ADJUSTMENT AFTER REPLACEMENT)
- B83 REAR ASF UNIT SEQ (ADJUSTMENT AFTER REPLACEMENT)
- B84 MAIN BOARD SEQ (ADJUSTMENT AFTER REPLACEMENT)
- Maintenance
- HOW TO SELECT ITEMS FROM THE MAINTENANCE MENU
- C01 HEAD INK FILL/C02 INITIAL FILL (INK FILL)
- C03 CL1/C04 CL2/C05 CL3/C06 STRONG CL/C07 (HEAD CLEANING)
- C08 HEAD INK DISCHARGE/C09 SUPPLY INK DISCHARGE (INK DISCHARGE)
- C10 SUCTION PUMP INK DISCHARGE (INK DISCHARGE)
- C11 HEAD THERMISTOR CHECK
- C20 STATUS SHEET PRINT
- Maintenance/Inspection
- Appendix
