No paper error
Error name
- Stack collapsed error (Paper Cassette (C1)) (error code: 920201)
- Stack collapsed error (Paper Cassette (C2)) (error code: 920202)
- Stack collapsed error (Paper Cassette (C3)) (error code: 920203)
- Stack collapsed error (Paper Cassette (C4)) (error code: 920204)
- Stack collapsed error (Rear ASF) (error code: 920205)
Error occurrence condition
Occurs if there is determined to be no paper when printing is executed.
Trouble related parts and causes
- paper loading false
- Paper detection sensor failure
- Paper detection sensor lever failure
Troubleshooting
| Step | Confirmation and action | Yes | No |
|---|---|---|---|
| 1 | Check the paper loading state Check that the paper is correctly loaded in the cassette. |
Go to step 2 |
Reload the paper. |
| 2 | Check the paper detection sensor lever Check that the paper detection sensor lever is not damaged. |
Go to step 3 | Replace the paper detection sensor lever. |
| 3 | Check the paper detection sensor Perform an Service Support Mode and make sure that there is no sensor output error.
|
Replace the main board (If the trouble is not resolved, contact EPSON local service representatives.) |
Paper detection sensor replacement |