Print position offset in feed direction

Symptom
  • The image is offset in the sub scanning (feed) direction
    (top and bottom margins are not equal)
  • Top or bottom edge of the image is cut off.
    • A: Main scanning line (CR operation) direction
    • B: Sub scanning line (feed) direction
Suspected cause
  • The paper that is being used is inappropriate
  • The paper settings of main unit or printer driver are not appropriate.
  • PE Sensor
  • PW sensor problem
Troubleshooting
Step Confirmation and action Yes No
1

Check the paper

Check that suitable paper (1. paper is not printed. 2. paper don't have punch holes, etc.) is being used.

Has the appropriate paper been used?

Go to step 2

Use appropriate paper, as the printer cannot properly detect paper with pre-printed or perforated paper.
2

Check the settings

Check the settings of the main unit/printer driver listed below.

  • Main unit settings: Check that the paper settings and automatic size detection settings of the main unit are appropriate.
  • Driver: Check that a value other than 0 is not input for the offset in the extended settings.

Are the printer/driver settings appropriate?

Go to step 3

Change the settings.
If the symptom is not resolved, judge that this needs to be dealt with by a service engineer, and go to step 3.
3

Check the paper feed roller

Check that the following feed roller.

    • Check if that the feed roller is not contaminated.
    • Check if that the feed roller is not damaged.

Nozzle condition is excellent?

 Go to step 4

Clean or replace the feed rollers. See "Retard Roller  ".
4

Check the PE sensor adjustment value

Check that the PW sensor process adjustment value is appropriate.
(Execute the following item from the service support mode.)

  1. PE Adjust [ASF: B52]
  2. PE Adjust [Rear ASF: B53]
 Go to step 6 Enter an appropriate value from the adjustment pattern.
5

Check the PE sensor adjustment value
Check that the PW sensor process adjustment value is appropriate.
(Execute the following item from the service support mode.)

  1. SENSOR CHECK-PW [B22]
  2. PW SENSOR CORRECT [B49]

Contact Epson local service representatives.

If trouble is occurred in “1”, replace the PW sensor
In the “2”, select and enter an appropriate value from the adjustment pattern