Fatal Errors

Check Point / チェックポイント
  • Even if a fatal error occurs, the screen display may become a paper jam error. In this case, the fatal error generation history remains.
  • The error codes 300000 to 399999 are error codes for firmware failure analysis that occur when a process or operation not assumed in design is performed in a process inside the firmware program. If this error occurs after restarting the product, or if the error tends to occur frequently, it is necessary to check the user usage status, collect firmware version, internal log, and other information. Contact EPSON Local Service Representatives.
Category Error code Error details
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 100016 Home Position Detection Failure (Error code: 100016)
100022 Power Supply Cooling Fan failure (error code: 100022)
100025 REL PID excess speed detection (error code: 100025)
100026 REL PID reverse detection (error code: 100026)
100027 REL PID lock detection (error code: 100027)
100029 REL PID excess load (error code: 100029)
100030 REL PID driving time (error code: 100030)
100043 Gap IF adjustment error (error code: 100043)
100044 Set guide sensor error (error code: 100044)
100048 MAIN-B connection error (error code: 100048)
100050 MAIN-B Firmware version mismatch error (error code: 100050)
100054 Paper jam error (error code: 100054)
100057 Cover Open error
100062 Gap sensor dirty error (error code: 100062)
190000 Calibration error (error code: 190000)
190016 ADF Board overvoltage detection
190017 SCN Board overvoltage detection
μSD (PDL) 205604 Match Error Between Main ROM and μSD ROM (PDL Program) (Error Code:205604)
Printer 000020 CR PID driving time error (error code: 000020)
000021 CR PID excess load error (error code: 000021)
000022 CR PID excess speed error (error code: 000022)
000023 CR PID reverse error (error code: 000023)
000024 CR PID lock error (error code: 000024)
000025 CR PID underspeed error (error code: 000025)
000027 CR PID excess load error 2 (error code: 000027)
000030 CR load position driving time error (error code: 000030）
000031 CR load position excess load error (error code: 000031)
000032 CR load position excess speed error (error code: 000032)
000033 CR load position reverse error (error code: 000033)
000040 PF PID riving time error (error code: 000040)
000041 PF PID excess load error (error code: 000041)
000042 PF PID excess speed error (error code: 000042)
000043 PF PID reverse error (error code: 000043)
000044  PF PID lock error (Error code: 000044)
000050 PF load position driving time error (error code: 000050)
000051 PF load position excess load error (error code: 000051)
000052 PF load position excess speed error (error code: 000052)
000053 PF load position reverse error (error code: 000053)
000060 ASF PID driving time error (error code: 000060)
000061 ASF PID excess load error (error code: 000061)
000062 ASF PID excess speed error (error code: 000062)
000063 ASF PID reverse error (error code: 000063)
000064 ASF PID lock error (error code: 000064)
000070 ASF load position driving time error (error code: 000070)
000071 ASF load position excess load error (error code: 000071)
000072 ASF load position excess speed error (error code: 000072)
000073 ASF load position reverse error (error code: 000073)
000080 2nd ASF PID driving time error (error code: 000080)
000081 2nd ASF PID excess load error (error code: 000081)
000082 2nd ASF PID excess speed error (error code: 000082)
000083 2nd ASF PID reverse error (error code: 000083)
000084 2nd ASF PID lock error (error code: 000084)
000090 2nd ASF load position driving time error (error code: 000090)
000091 2nd ASF load position excess load error (error code: 000091)
000092 2nd ASF load position excess speed error (error code: 000092)
000093 2nd ASF load position reverse error (error code: 000093)
000160 LFT1 PID driving time error (error code: 000160)
000161 LFT1 PID excess load error (error code: 000161)
000162 LFT1 PID excess speed error (error code: 000162)
000164 LFT1 PID lock error (error code: 000164)
000180 LFT2 PID driving time error (error code: 000180)
000181 LFT2 PID excess load error (error code: 000181)
000182 LFT2 PID excess speed error (error code: 000182)
000184 LFT2 PID lock error (error code: 000184)
000200 LFT3 PID driving time error (error code: 000200)
000201 LFT3 PID excess load error (error code: 000201)
000202 LFT3 PID excess speed error (error code: 000202)
000204 LFT3 PID lock error (error code: 000204)
000220 LFT4 PID driving time error (error code: 000220)
000221 LFT4 PID excess load error (error code: 000221)
000222 LFT4 PID excess speed error (error code: 000222)
000224 LFT4 PID lock error (error code: 000224)
000480 PG PID driving time error (error code: 000480)
000481 PG PID excess load error (error code: 000481)
000482 PG PID excess speed error (error code: 000482)
000483 PG PID reverse error (error code: 000483)
000484 PG PID lock error (error code: 000484)
000540 ASF3 PID driving time error (error code: 000540)
000541 ASF3 PID excess load error (error code: 000541)
000542 ASF3 PID excess speed error (error code: 000542)
000543 ASF3 PID reverse error (error code: 000543)
000544 ASF3 PID lock error (error code: 000544)
000550 ASF3 load position driving time error (error code: 000550)
000551 ASF3 load position excess load error (error code: 000551)
000552 ASF3 load position excess speed error (error code: 000552)
000553 ASF3 load position reverse error (error code: 000553)
000560 ASF4 PID driving time error (error code: 000560)
000561 ASF4 PID excess load error (error code: 000561)
000562 ASF4 PID excess speed error (error code: 000562)
000563 ASF4 PID reverse error (error code: 000563)
000564 ASF4 PID lock error (error code: 000564)

000570

 ASF4 load position driving time error (error code: 000570)
000571 ASF4 load position excess load error (error code: 000571)
000572 ASF4 load position excess speed error (error code: 000572)
000573 ASF4 load position reverse error (error code: 000573)
000640 SRPT PID driving time error (error code: 000640)
000641 SRPT PID excess load error (error code: 000641)
000642 SRPT PID excess speed error (error code: 000642)
000644 SRPT PID Lock Error (Error code: 000664)
030001 PE DETECTOR ERROR (ERROR CODE: 030001)
030002 PW sensor light value adjust error (error code: 030002)
030004 Emergency stop error caused by cover opening (error code: 030004)
030902 Power Supply Cooling Fan failure (error code: 100022)
031001 X-Hot detect error (pre printing) (error code: 031001)
031002 X-Hot detect error (after flushing) (error code: 031002)
031003 TRANSISTOR TEMPERATURE ERROR (ERROR CODE: 031003)
031004 Head temperature error (error code: 031004)
031005 X-Hot detect error (at ink replacement timing) (error code: 031005)
031006 Print head fuse blown error (error code: 031006)
031007 Voltage not reduced as abnormal printing temporary countermeasure error
031008 VBS over-voltage error (error code: 031008)
031011 HCS error (error code: 031011)
032001 Extension over connection error (error code: 032001)
032002 Incompatible expansion cassette connection error (error code: 032002)
032051 Additional setting state error 1 (error code: 032051)
032052 Additional setting state error 2 (error code: 032052)
032101 ADDITIONAL CASSETTE RECOVERY MODE ERROR (ERROR CODE:032101)
032151 Addition communication error 1 (error code:032151)
032152 Addition communication error 2 (error code:032152)
032153 Addition communication error 3 (error code:032153)
032154 Addition communication error 4 (error code:032154)
032155 Addition communication error 5 (error code:032155)
032156 Addition communication error 6 (error code:032156)
032157 Addition communication error 7 (error code:032157)
032158 Addition communication error 8 (error code:032158)
032159 Addition communication error 9 (error code:032159)
032160 Addition communication error 10 (error code:032160)
032161 Addition communication error 11 (error code:032161)
032162 Addition communication error 12 (error code:032162)
033001 CRCM Blowout Error (Error code: 033001)
033002 ASIC Access error (Error code: 033002)
033003 CS rank setting out of range error
033004 FATAL ERROR WHEN SENDING SC (ERROR CODE: 033004)
033005 Other ink device error (error code: 033005)
033006 Read parity error (error code: 033006)
033007 Write Parity Error (Error code: 033007)
033008 Access inconsistency error
034001 Home position seek error (error code: 034001)
034002 Deadlock avoidance impossible (error code: 034002)
034003 Impossible contact detection error (error code: 034003)
034008 Print error in non-print inspection mode
034010 Motor runaway error (error code: 034010)
034011 APG target position not reached error (error code: 034011)
034012 SMAP phase detection error (error code: 034012)
034016 PW detector failure error (error code: 034016)
034017 PW sensor detected foreign object error (error code: 034017)
034018 3rd NIP release sensor failure error (error code: 034018)
034500 Contact error at ink replacement timing (power off)
034841 Ink leak error (Error code: 034841)
060001 Error caused by other than printer device
060002

Driver mismatch error

Driver is not supported
060003

Error due to PCD verify command

Main Board Replacement: (Main Board)
060008

PDL SOC version mismatch error
System error


 202620

Wi-Fi Board failure

Troubleshooting procedure

  1. Check connection of target part
  2. Replace target part
  3. Replace the main board (Main Board)
202623

NFC Board error

Troubleshooting procedure

  1. Check connection of target part
  2. Replace target part
  3. Replace the main board (Main Board)
203002

Optical touch panel failure

Troubleshooting procedure

  1. Check connection of target part
  2. Replace target part
  3. Replace the main board (Main Board)
203201

PDL Board failure

Troubleshooting procedure

  1. Check connection of target part
  2. Replace target part
  3. Replace the PCB Mechanism Relay Board (PCB Mechanism Relay Board)
  4. Replace the main board (Main Board)
205602

SD Card Access error (Error code: 205602)
205605

Occurrence of internal SSD failure

Troubleshooting procedure

  1. Check connection of target part

  2. Replace target part

  3. Replace the PCB Mechanism Relay Board (PCB Mechanism Relay Board)

  4. Replace the main board (Main Board)
205607
205608
205609
205610
205611
205612
205613
205614
205615
205616
205617
205618
205619
205620
205621

Unauthorized HDD connection error

Troubleshooting procedure

  1. Check connection of target part

  2. Replace target part

  3. Replace the PCB Mechanism Relay Board (PCB Mechanism Relay Board)

  4. Replace the main board (Main Board)
205622

HDD replacement error during power on

Troubleshooting procedure

  1. Check connection of target part

  2. Replace target part

  3. Replace the PCB Mechanism Relay Board (PCB Mechanism Relay Board)

  4. Replace the main board (Main Board)
208801

Occurrence of TPM failure

Troubleshooting procedure

  1. Check connection of target part

  2. Replace target part

  3. Replace the PCB Mechanism Relay Board (PCB Mechanism Relay Board)

  4. Replace the main board (Main Board)
Other than above

Error codes for firmware failure analysis that occur when a process or operation not assumed in design is performed in a process inside the firmware program.

Troubleshooting procedure

  1. Turn off / on the printer power.
  2. If errors continue to occur after reboot or tend to occur frequently, it is necessary to collect information on user usage, firmware version, etc. (Precautions for collecting the main unit log) and internal logs using a USB memory device.
    Contact the Epson Service Support department.

<Caution when collecting main unit logs>

When requesting an analysis of main unit logs when a system error has occurred, please collect information in accordance with the following details.

  • Phenomenon that occurred
  1. Phenomenon in device alone or complex phenomenon? (PC, system, etc.)
  2. Status at time of occurrence
    • Main unit status (including panel)
    • What sort of operation was being carried out?
    • What was shown on the display?
    • What was being printed? * If possible, obtain the print data (PRN file)
  • Device information
  1. Model name
  2. Serial number
  3. Firmware version
  4. Option information
  5. Contract information
  • Customer environment information
  1. Customer’s business flow (how they use Epson products)
    • Copy, PC print, fax, etc.
  1. Device configuration (client PC/server PC/router, etc.)
    • Wired connection or wireless connection?
    • Network configuration
  1. Device settings values information
    • PC print or Direct print?
    • EPSON Driver print? (Driver Ver)
    • Serverless print, print settings, etc.
    • Network status sheet collection
  • * If using FAX
    • FAX transmission settings
    • Recipient settings information, etc.
    • Main unit status (including panel)
    • FAX transmission report collection
    • Protocol log collection

4) Device configuration
5) Software used, application information
6) If there is data to reproduce, can this be collected?
7) If replaced, other company device information and whether this phenomenon occurs