CR PID lock error (error code: 000024)

Cause
  • State in which load of CR motor exceeds expected load
  • When rotated in the opposite direction to rotation direction
    (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all

  • The carriage is unable to move away from the cap during initial filling because the inside of the cap remains in a negative pressure state due to ink suction failure.

  • Initial operation of the CR Unit cannot be performed normally due to improper assembling of failure of the unit or dirt.

Suspected cause
  • Paper jam paper remaining
  • Foreign object remaining
  • CR lock lever failure (Inksystem Assy failure)
  • CR main shaft lubrication shortage
  • PG error
  • CR encoder failure
  • CR motor failure
  • Main board failure (Motor driver failure)

  • Decompression Pump Unit assembly defect/failure (In case of occurrence during initial ink filling)

  • APG Drive Unit assembly defect/failure

  • PF Encoder dirt/FFC assembly defect/failure

Troubleshooting
Step Confirmation and action Yes No
1

Check for paper jam paper remaining and foreign object
There is no paper jam paper and foreign object in the CR scanning section.

Go to step 2

Remove the paper jam paper and foreign object
2

Check the CR lock lever operation
Does the CR lock lever operate correctly when the power is on?
(Is the lowering operation performed correctly?)

 Go to step 4

Go to step 3
3

Check the CR lock lever gear train
Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?

 Go to step 4

Check the gear train
or
Replace the Maintenance Unit
4

Check the status of the CR main shaft
Did the following occur on the CR main shaft? Is the result OK?

  • Is the CR main frame dirty from paper dust or mist?
  • Is a lubrication shortage occurring?
 Go to step 5

Lubricate the CR main frame.
5

Check the PG
Are the CR unit and platen in contact? Is the PG value the standard value?

 Go to step 6 PG Adjustment
6

Check for dirt and assembly
Are there any problems with the assembly of the right parts? Are there any dirt?

 Go to step 7
7

Check the CR operation
Turn on the power and check the CR operation.

  • Is it not in runaway condition?
  • Is it operating?

(If the problem persists, contact Epson local service representatives)
* If the problem occurs during ink filling.
  • When in runaway condition
    Replace the CR encoder (replace the CR unit)
  • When not operating
    Replace the CR motor