Cassette failure error

Error name

  • Cassette failure error (Paper Cassette (C1)) (error code: 920401)

  • Cassette failure error (Paper Cassette (C2)) (error code: 920402)

  • Cassette failure error (Paper Cassette (C3)) (error code: 920403)

  • Cassette failure error (Paper Cassette (C4)) (error code: 920404)

Error occurrence condition

Occurs if lift up detection is not possible when the paper cassette is inserted due to a failure of the lift up sensor or lift up motor. (State in which the operation of feeding from the corresponding cassette is not performed.)

Note:  However, feeding and printing from the different cassettes is possible.

Trouble related parts and causes
  • Paper feed cassette hopper up mechanism failure
  • Lift gear train part damaged
  • Lift motor failure
Troubleshooting
Procedure Check and measure Yes No
1

Check the paper cassette

Is the hopper up mechanism of the paper cassette damaged?

Go to step 2

Reconnect the encoder cable.
2

Check the lift gear train parts

The lift gear train parts must not be damaged or become detached.

 Go to step 3

Replace the lift motor assembly.
3

Check the lift motor and lift encoder states

Perform the Failure Verification and make sure that there is no sensor output error.

  • 30202 Sensor/30302 Sensor

Contact the Epson Service Support department.

Replace the lift motor assembly.