Normal Errors

Check Point / チェックポイント
  • Error codes are also assigned to normal errors with this product, and the occurrence history can be checked in the following ways.
    • Service Information Portal (only for Japan)
    • Service Status Sheet
    • Service support mode (Printer Status Information)
  • Unlike with a fatal error, the error code is not displayed on the panel when an error occurs.
Error code Error Error contents Recovery procedure
Name Path / ink color
920000 Paper jam error --- Occurs if a paper jam has occurred in the printermechanism. See "Paper jam error".
920001 CR protective material removal forgotten error --- Occurs if mechanism initialization was not performed normally because removal of the CR protective material or protective tape had been forgotten when the power was first turned on. Remove the CR protective material and protective tape.
920021 Not feeding error (C1) Paper Cassette (C1) Occurs if the paper did not reach the feed sensor when paper feeding was executed. See "Not feeding error".　
920022 Not feeding error (C2) Paper Cassette (C2)
920023 Not feeding error (C3) Paper Cassette (C3)
920024 Not feeding error (C4) Paper Cassette (C4)
920061 Stack collapsed error (C1) Paper Cassette (C1) Occurs if separation of the paper with the separation roller could not be performed well, so the second sheet is in a half fed state and in a position different from the original paper feed start position.

Fan the paper and then reload the paper in the paper cassette.
If this error subsequently occurs frequently, see below.
920062 Stack collapsed error (C2) Paper Cassette (C2)
920063 Stack collapsed error (C3) Paper Cassette (C3)
920064 Stack collapsed error (C4) Paper Cassette (C4)
920201 No paper error (C1) Paper Cassette (C1) Displayed when it is detected that there is no paper in the cassette at the start of printing.　　

Load paper into the corresponding cassette or tray.
If this error is not resolved, see below.
920202 No paper error (C2) Paper Cassette (C2)
920203 No paper error (C3) Paper Cassette (C3)
920204 No paper error (C4) Paper Cassette (C4)
920205 No paper error (Rear tray) Rear paper feed tray
920221 Cassette not installed error (C1) Paper Cassette (C1) Occurs if the specified paper cassette is determined to be not attached.

Attach the paper cassette.
If this error is not resolved, see below.
920222 Cassette not installed error (C2) Paper Cassette (C2)
920223 Cassette not installed error (C3) Paper Cassette (C3)
920224 Cassette not installed error (C4) Paper Cassette (C4)
920245 Double feeding error (Rear tray) Rear ASF Occurs if multiple sheets are fed at the same time when manual duplex printing. Reload the paper and then try again.
920261 Automatic duplex paper size mismatch error (C1) Paper Cassette (C1) Occurs if the length of the paper loaded when automatic duplex printing differs from that of the setting.　　 Match the main unit setting and actual paper size.　　
920262 Automatic duplex paper size mismatch error (C2) Paper Cassette (C2)
920263 Automatic duplex paper size mismatch error (C3) Paper Cassette (C3)
920264 Automatic duplex paper size mismatch error (C4) Paper Cassette (C4)
920265 Automatic duplex paper size mismatch error (Rear tray) Rear paper feed tray
920281 Fax paper length mismatch error (C1) Paper Cassette (C1) Occurs if the paper size when fax printing is determined to not match.　　 Match the main unit setting and actual paper size.　　
920282 Fax paper length mismatch error (C2) Paper Cassette (C2)
920283 Fax paper length mismatch error (C3) Paper Cassette (C3)
920284 Fax paper length mismatch error (C4) Paper Cassette (C4)
920285 Fax paper length mismatch error (Rear tray) Rear paper feed tray
920301 Paper size error (C1) Paper Cassette (C1) Occurs if paper corresponding to the paper size setting of the driver, etc. is not set on the main unit.　　 Match the paper size setting of the driver, etc. and the actual paper size.　　
920302 Paper size error (C2) Paper Cassette (C2)
920303 Paper size error (C3) Paper Cassette (C3)
920304 Paper size error (C4) Paper Cassette (C4)
920305 Paper size mismatch error (Rear tray) Rear paper feed tray
920321 Paper type error (C1) Paper Cassette (C1) Occurs if paper corresponding to the paper type setting of the driver, etc. is not set on the main unit.　　 Match the paper type setting of the driver, etc. and the actual paper type.　　
920322 Paper type error (C2) Paper Cassette (C2)
920323 Paper type error (C3) Paper Cassette (C3)
920324 Paper type error (C4) Paper Cassette (C4)
920325 Paper type mismatch error (Rear tray) Rear paper feed tray
920341 Paper size and type mismatch error - Cassette 1 Paper Cassette (C1) Displayed when the paper size & type of the printer setting and the printer driver setting does not match.　　 Match the paper settings (size and type) of the driver, etc. and the actual paper (size and type).　　
920342 Paper size and type mismatch error - Cassette 2 Paper Cassette (C2)
920343 Paper size and type mismatch error - Cassette 3 Paper Cassette (C3)
920344 Paper size and type mismatch error - Cassette 4 Paper Cassette (C4)
920345 Paper size and type mismatch error (Rear tray) Rear paper feed tray
920381 Duplex printing not possible error (C1) Paper Cassette (C1) Occurs if a paper size or paper type mismatch occurs and the duplex reverse process is determined to be physically impossible.　　 Match the loaded paper size and the printer settings.　　
920382 Duplex printing not possible error (C2) Paper Cassette (C2)
920383 Duplex printing not possible error (C3) Paper Cassette (C3)
920384 Duplex printing not possible error (C4) Paper Cassette (C4)
920385 Duplex printing not possible error (Rear tray) Rear paper feed tray
920402 Cassette Failure Error - Cassette 2 Paper Cassette (C2) Occurs if the cassette fails and cannot perform operation appropriately during the paper lift up operation due to cassette attachment. Cassette failure error".
920403 Cassette Failure Error - Cassette 3 Paper Cassette (C3)
920404 Cassette Failure Error - Cassette 4 Paper Cassette (C4)
920421 Feed roller end of life reached error (C1) Paper Cassette (C1)

Occurs when printing ends or the power turns on if the print count of the corresponding cassette has reached the number of pages for its life.
  • Temporarily turn the error display off (if will continue use without replacing the part).
    Press the [OK] button in the Error screen. (The error will be displayed later every 300 sheets or when the power is turned on.)
  • Replace the part and reset the internal counter.　
920422 Feed roller end of life reached error (C2) Paper Cassette (C2)
920423 Feed roller end of life reached error (C3) Paper Cassette (C3)
920424 Feed roller end of life reached error (C4) Paper Cassette (C4)
920425 Feed roller end of life reached error (Rear tray) Rear paper feed tray
920501 Rear cover open error --- Occurs if the corresponding cover is in an open state.

Close the cover with a error.
If this error is not resolved, see below.
920502 Rear cover open error (additional cassette) ---
920503 Cover open - Ink case (P1) ---
920518 Top cover open error ---
920550 Left outside CAP error --- The CR Unit was left in a stopped state out of the home position for at least 30 minutes and the process was canceled. Press the [OK] button in the Warning screen.
920551 Print impossible error (BK mode) ---

Attempted to print in color while in BK print mode.

(BK print mode: a mode that allows monochrome printing without color ink with a time limit)

 Replace the ink pack.
920552 Cleaning impossible error (BK mode) ---

Cleaning requested which cannot be performed during BK print mode.

(BK print mode: a mode that allows monochrome printing without color ink with a time limit)

 Replace the ink pack.
920566 Error waiting - paper reset during manual duplex printing --- Occurs when printer is in paper reset waiting state while performing backside printing of manual duplex printing. Loads paper.
920601 Ink Expended error - Black Black Displayed when the ink level is below the limit value.　　 Replace the ink pack.　　
920602 Ink Expended error - Cyan Cyan
920603 Ink Expended error - Magenta Magenta
920604 Ink Expended error - Yellow Yellow
920621 Ink cartridge detection Read error - Black Black Occurs if the ink pack is in a state in which it cannot be recognized　　　 Ink cartridge detection error".  
920622 Ink cartridge detection Read error - Cyan Cyan
920623 Ink cartridge detection Read error - Magenta Magenta
920624 Ink cartridge detection Read error - Yellow Yellow
920641 Ink cartridge detection Write error - Black Black
920642 Ink cartridge detection Write error - Cyan Cyan
920643 Ink cartridge detection Write error - Magenta Magenta
920644 Ink cartridge detection Write error - Yellow Yellow
920661 Ink cartridge not installed error (Black) Black Occurs if the ink pack is not attached.　　 Attach the ink pack.　　
920662 Ink cartridge not installed error (Cyan) Cyan
920663 Ink cartridge not installed error (Magenta) Magenta
920664 Ink cartridge not installed error (Yellow) Yellow
920681 Ink shortage - - initial ink charge - Black Black Occurs if there is less than the amount of ink required for filling when initial filling starts.　　 Attach an ink pack with adequate ink for initial filling.　　
920682 Ink shortage - - initial ink charge - Cyan Cyan
920683 Ink shortage - - initial ink charge - Magenta Magenta
920684 Ink shortage - - initial ink charge - Yellow Yellow
920701 Error - initial filling I/C (Black) Black Occurs if an ink pack supplied with the product was used for ink replacement for other than initial ink filling.　　 Attach other than the ink pack for initial filling (ASP ink pack).　　
920702 Error - initial filling I/C (Cyan) Cyan
920703 Error - initial filling I/C (Magenta) Magenta
920704 Error - initial filling I/C (Yellow) Yellow
920721 Ink cartridge recognition error - Black Black Occurs if the inserted ink is unrecognizable because it is non-genuine ink.　　 Install the correct ink pack.　　
920722 Ink cartridge recognition error - Cyan Cyan
920723 Ink cartridge recognition error - Magenta Magenta
920724 Ink cartridge recognition error - Yellow Yellow
920741 Remaining amount of ink insufficient error (Black) Black Occurs if the remaining amount of ink is insufficient when executing strong cleaning.　　 Attach an ink pack with the amount required for cleaning.　　
920742 Remaining amount of ink insufficient error (Cyan) Cyan
920743 Remaining amount of ink insufficient error (Magenta) Magenta
920744 Remaining amount of ink insufficient error (Yellow) Yellow
920900 Maintenance box full --- Occurs if the usage amount of the maintenance box exceeded the limit value. Replace the maintenance box.
920901 Maintenance Box not installed error --- Displayed when the Maintenance Box is not installed. Install the Maintenance box.
920902 Detection Maintenance box, read --- Displayed when the Maintenance box cannot be recognized. Maintenance box recognition error".
920903 Detection Maintenance box, write ---
920904 Remaining amount of maintenance box insufficient error --- Occurs if the remaining amount of the maintenance box is insufficient when executing strong cleaning. Attach a maintenance box with the amount required for cleaning.
920905 Maintenance Box initial charge fail error --- Displayed when the Maintenance box is installed that does not have the required amount of ink for the initial ink charge. Replace the new Maintenance box.
920980 Memory full --- Displayed when the memory capacity of main unit has reached its limit due to receiving a large amount of page data. Reduce the memory usage of print page data by sending it in several batches etc. before printing.
920981 Memory insufficient --- Displayed when the memory capacity of main unit becomes insufficient due to receiving a large amount of page data.
920982 Memory insufficient (Copies printing) --- Displayed when the memory capacity of main unit has reached its limit due to receiving an excessive data size of multiple copies.
920983 Memory insufficient (Lower resolution) --- Displayed when the memory capacity of main unit has reached its limit due to receiving an excessive data size of multiple copies.
920984 Memory insufficient (Reverse order printing) --- Displayed when the memory capacity of main unit has reached its limit due to receiving an excessive data size of multiple copies.
920985 Manual Feed error --- Displayed when printing from PCL driver with "Manual Feed". ---
920986 Duplex memory full error --- Displayed when page data (duplex setting) that uses a lot of memory is sent. Press the Error cancellation key.
920987 Driver Mismatch error --- Occurs when driver that is not corresponded to the printer is used. Use corresponding driver.
921001 Feed roller end of life approaching warning (C1) Paper Cassette (C1)

Displayed when the Feed Roller has reached 97% of its service life.

Press the [OK] button in the Error screen.
(The error will be displayed later every 300 sheets or when the power is turned on until the end of life of the part is reached.)
921002 Feed roller end of life approaching warning (C2) Paper Cassette (C2)
921003 Feed roller end of life approaching warning (C3) Paper Cassette (C3)
921004 Feed roller end of life approaching warning (C4) Paper Cassette (C4)
921005 Feed roller end of life approaching warning (Rear tray) Rear paper feed tray
921201 Ink low - Black Black Occurs if the remaining amount of the ink pack has become near the limit value.　　 ---　　
921202 Ink low - Cyan Cyan
921203 Ink low - Magenta Magenta
921204 Ink low - Yellow Yellow
921221 Ink low(CL impossible) - Black Black Displayed before starting cleaning when the remaining amount of ink in the installed ink packs is insufficient for the cleaning. Replace with a new ink pack.
921222 Ink low(CL impossible) - Cyan Cyan
921223 Ink low(CL impossible) - Magenta Magenta
921224 Ink low(CL impossible) - Yellow Yellow
921400 Maintenance Box near full --- Occurs if the usage amount of the maintenance box has become near the limit value. ---
921401 Black print mode warning --- --- ---
930000 ADF paper jam --- Occurs if a paper jam occurred in the ADF unit. Remove the paper jammed in the ADF unit document feed path.
940000 Memory full - TX --- Occurs if there is no memory remaining when fax scanning.

Send the documents in several batches. Enable the direct sent setting to send it.
Enable the direct sent setting to send it.
940001 Memory full - RX --- The available memory is insufficient to receive a fax, or received a document of more than 100 pages.

Process the inbox data.
(print, cancel, or delete)
940002 Fax job incomplete (No dial tone) --- Occurs if dialing the other party's fax number failed because a dial tone could not be detected. Make sure the phone line is connected correctly, and try to send the fax again.
940003 Fax job incomplete (Busy) --- Dial failed because the recipient machine was busy. Wait a while and then try again.
940004 Fax job incomplete (No answer) --- Occurs if dialing the other party's fax number failed because there was no response. Wait a while and then try again.
940005 Fax job incomplete (Incorrect port connection) --- Displayed when the phone cable is incorrectly connected to the LINE and EXT port of the product. Connect "LINE" and "EXT" correctly.
940006 Fax job incomplete (Line is not connected) --- Displayed when the module cable is not connected to the phone line. Check the telephone line and connect the modular cord.
940007 DNS e-mail --- Displayed when the DNS server settings are invalid. Check the DNS settings of the printer.
Check the DNS server settings.
940008 DNS Error - folder --- Displayed when the DNS settings of the destination are invalid.
940009 Authentication error (email) --- Displayed when the authentication settings of the mail server are invalid.
  • Check the authentication method.
    Check the SMTP server address and port.
    Check the POP3 server address and port.
  • Check the account name.
  • Check the password.
940010 Authentication error (folder) ---

Any of the following setting is invalid.
Destination
User name
Password setting

Check the following.

  • Folder path
  • User name
  • Password
  • Account name
940011 Communication error (email) --- A communication error occurs during e-mail transfer.
  • Check the SMTP server address and port.
  • Check the POP3 server address and port.
  • Check the network settings (IP address, subnet mask, and default gateway).
  • Check that the network cable is physically connected.
  • Make sure the address is correct. Check the access point settings.
  • Check the firewall settings.
  • Check the server (possibility of server being down).
940012 Communication Error - folder --- Occurs if a communication error occurred during folder forwarding.
  • Check the folder path.
  • Check that the network cable is physically connected.
  • Check the network settings (IP address, subnet mask, and default gateway).
  • Check the access point settings.
  • Check the firewall settings.
  • Check the server (possibility of server being down).
  • Make sure the file with the same name in the storage destination has not been placed in an open state.
  • Make sure the file with the same name in the storage destination is not write protected.
940013 Destination invalid error (folder) --- Displayed when the specified destination does not exist.

Check that the following save destination settings are correct.

  • Communication mode
  • Folder path
  • User name
  • Password
  • Port number
940014 Folder full --- Displayed when save failed due to insufficient space in the destination folder. Provide free space at the storage destination.
940015 No received data --- Occurs if the received data the user is attempting to print again has been discarded. ---
940016 Preview error --- Displayed when the preview button is pressed while the direct send is enabled. Disable the direct transmission.
940017 Color transmission not possible - transmission at specified time --- Displayed when the color start button is pressed while the scheduled sending is selected.

Hereafter, respond according to the intended use.

  • When wish to transmit in color
    Transmit without specifying a time.
  • When wish to specify a time and then transmit
    Select black and white and then transmit.
940020 Color transmission to multiple destinations not possible --- Displayed when the color start button is pressed while multiple contacts are selected.

Hereafter, respond according to the intended use.

  • When wish to transmit in color
    Transmit to one destination at a time.
  • When wish to perform fax broadcasting
    Select black and white and then transmit.
940021 2-sided color sending error --- Displayed when the color start button is pressed while 2-sided scan is enabled.

Hereafter, respond according to the intended use.

  • When wish to transmit in color
    Cancel duplex scanning.
  • When wish to perform duplex scanning
    Select black and white and then transmit.
940022 Color transmission not possible when ECM off --- Displayed when the color start button is pressed while ECM setting is disabled.

Hereafter, respond according to the intended use.

  • When wish to transmit in color
    Enable the ECM setting.
  • When the ECM setting cannot be changed
    Select Monochrome.
940024 Hook operation disabled --- Occurs if the on-hook dial button is pressed when the line is in use. Wait for the line to be free and try again.
940025 Dial buffer --- Occurs if a number is input when the dial buffer is full with on-hook dialing. Wait for the entered dial data to be processed so that space can be created in the buffer.
940029 Paper size mismatch --- Occurs if fax printing is started when the set paper size is smaller than the paper size of the fax data to be printed. Load paper of the correct size.
940030 Media error (media removed) --- Displayed when the Media is removed while saving or creating a folder. Connect the media and try again.
940031 Media error (memory full) --- Displayed when the media that has not enough space is inserted to save received faxes. Connect media with free space and try again.
940032 Media error (write-protected) --- Occurs if connected media for saving received faxes and attempted to create a folder for saving received faxes in the storage media but the media is write protected.
  • Release the media setting (write protection).
  • Connect media that is not write-protected.
940033 Media error (fail) --- Occurs if a write error occurred during saving received faxes.
  • Reconnect the media.
  • Connect different media. (A folder must be created by storage dedicated folder creation.)
940034 FAX configuration change are invalid(Fax function is in use) --- Displayed when the Fax settings are to be changed while fax function is used. After confirming that the fax has been used, change the settings.
940035 FAX configuration change are invalid(PC is in use) --- Displayed when the Fax settings are to be changed while changing the fax settings through the PC. Confirm that the fax setting change from the PC has been completed, and then change the setting.
940036 Email server not set --- Displayed when the mail is selected in transfer settings without setting the mail server. Configure the mail server settings.
940037 Fax configuration are invalid(Mail server is not connected) --- Displayed when the mail is selected in transfer settings while mail server is not connected. Check the connection with the mail server and establish the connection.
940038 Fatal - Fax Board failure - FAX Board --- Occurs when the FAX Board is broken. Replace the Fax Board.
940039 Fatal - Fax power supply failure -FAX Board --- Displayed when the Fax Power Supply is in failure. Replace the Fax Board.
940045 E-mail domain limitation - FAX to E-Mail --- Displayed when the destination e-mail address contains a domain that is not allowed or prohibited by the administrator. Consult with your administrator to review your e-mail address domain restriction settings.
950000 DNS error - Scan to Email --- Displayed when the DNS server settings are invalid.
  • Check the DNS settings of the printer.
  • Check the DNS server settings.
950001 Communication error - Scan to Email --- Occurs if a communication error occurred during Scan to Email execution.
  • Check the SMTP server address and port.
  • Check the POP3 server address and port.
  • Check the network setting related items.
    IP address, subnet mask, and default gateway → Perform email server connection diagnosis (Scan to Email function only)
  • Check that the network cable is physically connected.
  • Make sure the address is correct.
  • Check the access point settings.
  • Check the firewall settings.
  • Check the server (possibility of server being down).
950002 Authentication error - Scan to Email --- Displayed when the authentication settings of the mail server are invalid.
  • Check the authentication method.
    Check the SMTP server address and port.
    Check the POP3 server address and port.
  • Check the account name.
  • Check the password.
950003 File size over - Scan to e-mail --- Displayed when the scan data to be attached exceeds the maximum size for attached files.

Change scan settings (increase the maximum file size of attached files).
Reduce the size of the scanning data (reduce the size by changing the resolution or compression ratio).
Reduce the number of manuscripts.
950004 Insufficient memory - Scan to Email --- Occurs if insufficient memory during Scan to Email execution. Make sure the running job has finished and try again.
950005 ADF document removal required - Scan to Email --- Displayed when the document in the ADF unit is required to be removed during Scan to Email. Remove the document from the ADF unit.
950006 ADF document loading required - Scan to Email --- Occurs if a document needs to be loaded in the ADF unit during Scan to Email execution. Load the document in the ADF unit.
950007 Addition limit exceeded - Scan to Email --- Displayed when the number of added page to scan has reached its upper limit. Send and save the scanned data, and scan the remaining documents as separate jobs.
950016 E-Mail address domain limitation - Scan to e-mail --- Displayed when the destination e-mail address contains a domain that is not allowed or prohibited by the administrator. Consult with your administrator to review your e-mail address domain restriction settings.
950020 DNS error - Scan to folder --- Displayed when the DNS settings of the destination are invalid.
  • Check the DNS settings of the printer.
  • Check the DNS server settings.
950021 Communication error - Scan to folder --- Occurs if a communication error occurred during Scan to Folder execution.
  • Check that the following save destination settings are correct.
    • Communication mode
    • Folder path
    • Communication mode
    • Port number
  • Check that the network cable is physically connected.
  • Check the network setting related items.

IP address, subnet mask, default gateway

  • Check the access point settings.
  • Check the firewall settings.
  • Check the server (possibility of server being down).
950022 Authentication error - Scan to Folder --- Occurs if any of the user name and password settings for accessing the specified save destination is invalid.

Check that the following save destination settings are correct.

  • Communication mode
  • Folder path
  • User name
  • Password
  • Port number
950023 File size over - Scan to folder --- Occurs if the scanned data did not fit in the folder of the save destination.
  • Secure enough storage space in the destination folder.
  • Reduce scan data (reduce resolution and compression ratio).
  • Reduce the number of manuscripts.
950024 Insufficient memory - Scan to Folder --- Occurs if insufficient memory during Scan to folder execution. Make sure the running job has finished and try again.
950025 ADF document removal required - Scan to Folder --- Occurs if a document needs to be removed from the ADF unit during Scan to Folder execution. Remove the document from the ADF unit.
950026 ADF document loading required - Scan to Folder --- Occurs if a document needs to be loaded in the ADF unit during Scan to Folder execution. Load the document in the ADF unit.
950027 Addition limit exceeded - Scan to Folder --- Displayed when the number of added page to scan has reached its upper limit. Send and save the scanned data, and scan the remaining documents as separate jobs.
950028 Destination invalid - Scan to folder --- Displayed when the specified destination does not exist.

Check that the following save destination settings are correct.

  • Communication mode
  • Folder path
  • User name
  • Password
  • Port number
950029 File name duplicate - Scan to folder --- Displayed when the file name is duplicated in the save destination
  • Remove the file with the same name in the save destination folder.
  • Set the file header to a different string and try again.
950030 File size excess - Scan to folder --- Displayed when there is no enough storage space available to save the file. Reduce the size of the file.
950031 Scan to Folder Secure Connection Mismatch --- If you try to connect with plaintext even though the save destination supports only SSL / TLS connection, or vice versa, and try to connect with SSL / TLS even if the save destination supports only plaintext connection Use the correct connection type for the save destination.
950032 Scan to Folder certificate error (date and time) --- Displayed when the date and time of the certificate sent from the server has expired Install an expired CA certificate. Or correct the time on the printer.
950033 Scan to folder certificate error (CA certificate) --- When the certificate sent from the server fails to verify with the CA certificate installed on the printer. Or, if the CA certificate has not been installed on the printer Install a verifiable CA certificate for the destination server on the printer
950034 Scan to Folder Certificate Error (Other) --- When verifying with the certificate sent from the server, if the verification fails for reasons other than certificate error (date and time) and certificate error (CA certificate) Install a verifiable CA certificate for the destination server on the printer
950040 Communication error - Scan to Cloud --- Occurs if a communication error occurred during destination acquisition. Check that there is a connection to the network.
950041 Out of service - Scan to cloud --- Occurs when the Epson Connect service of the printer is paused. Enable the service in Epson Connect settings of the setup.
950042 No service registered - Scan to cloud --- Occurs if the Epson Connect service is not registered. Register the Epson Connect service to the printer.
950043 Not logged in - Scan to cloud --- Occurs if not connected to the Epson Connect server due to one of the following reasons.
  • When the login process is performed after printer startup but a destination search is started during the process.
  • When login processing fails due to a communication error
  • Check that there is a connection to the network.
  • Wait for a moment, and try again.
950044 ADF document removal required - Scan to Cloud --- Occurs if a document needs to be removed from the ADF unit during Scan to Cloud execution. Remove the document from the ADF unit.
950045 ADF document loading required - Scan to Cloud --- Occurs if a document needs to be loaded in the ADF unit during Scan to Cloud execution. Load the document in the ADF unit.
950046 File size excess - Scan to cloud --- Occurs if the scanned data exceeded the size of data that can be transmitted. Reduce the number of manuscripts and try again.
950047 Destination invalid - Scan to cloud ---

Displayed when the destination is incorrect.
(Occurs if the destination information on the server is rewritten during the period from acquiring the destination list to transmitting the data.)

 Reset the destination.
950048 Destination not registered - Scan to Cloud --- Occurs if not even one destination is registered to the server. Register a destination to the Epson Connect service.
950049 Addition limit exceeded - Scan to Cloud --- Displayed when the number of added page to scan has reached its upper limit. Send and save the scanned data, and scan the remaining documents as separate jobs.
950060 Communication Error AirPrint(eSCL) Scan --- Occurs if a communication error occurred during execution of each function. Check that there is a connection to the network.
950070 Communication error - Scan to WSD ---
950080 Communication error - Scan to Document Capture Pro ---
950081 PC in use error - Scan to Document --- Occurs if the destination PC is busy.

Check whether or not the destination is currently communicating with another printer.
(If communication is in progress, confirm that the communication has been completed and try again.)
950082 No applicable PC - Scan to Document Capture --- Occurs if not connected with a PC compatible with Document Capture Pro. Connect with a PC compatible with Document Capture Pro.
950090

Communication error - Scan to Document Capture Pro server
Communication error

 --- Occurs if a communication error occurred during Scan to Document Capture Pro Server execution. Check that there is a connection to the network.
950091

Scan to Document Capture Pro Server - Server unavailable

 ---

Displayed when the server is busy.

 Wait a while and then try again.
950092

No response for Scan to Document Capture Pro Server

 ---

Displayed when the server that supports Document Capture Pro Server is not found.

Check that you are connected to a server that supports Document Capture Pro Server.
950093

Scan to Document Capture Pro Server - No job error

 ---

Displayed when no job is registered on the server.

Register the job in Document Capture Pro Server.
950100 Communication error - SMTP Server --- Occurs if a communication error occurred during communication to SMTP Server.
  • Check that there is a connection to the network.
  • Check mail sever setting.
  • Check that SMTP Server is operated correctly.
950100 Communication error - SMTP Server --- Occurs if a communication error occurred during communication to SMTP Server.
  • Check that there is a connection to the network.
  • Check mail sever setting.
  • Check that SMTP Server is operated correctly.
950101 Communication error - POP3 Server --- Occurs if a communication error occurred during communication to POP3 Server.
  • Check that there is a connection to the network.
  • Check mail sever setting.
  • Check that POP3 Server is operated correctly.
950102 DNS error - mail server (SMTP) --- Occurs if trouble occurred during connection to SMTP Server.
  • Check mail server setting. (SMTP Server Address)
  • Check the connection state to DNS Server.
950103 DNS error - mail server (POP3) --- Occurs if trouble occurred during connection to POP3 Server.
  • Check mail server setting. (POP3 Server Address)
  • Check the connection state to DNS Server.
950104 Authentication error - SMTP Server --- Occurs if authentication process is failure on SMTP Server.

Check following mail server setting.

  • Authentication method
  • Authentication account
  • Authentication password
950105 Authentication error - POP3 Server --- Occurs if authentication process is failure on POP3 Server.
950106 Certificate error (date and time) --- Occurs if printer's date and time setting is incorrect, or if you have a root certificate for the server, but it has expired. Check date and time setting of printer.
950107 Certificate error (CA certificate) --- Occurs if printer does not have a root certificate corresponding to the server or if the CA certificate for verifying the partner server is not imported.

Check that printer have route certificate corresponding to the server.
Check that CA certificate for verifying the Partner server is imported.
950108 Certificate error (other) --- Occurs if certificate obtained from the server is broken. Check that certificate obtained from the server is correctly.
950109 Protocol unmatch to SMTP server(Server is No SSL) - Mail Server --- Occurs if mismatch SMTP connection setting on server and Client, or server is not support SMTP Secure Connection (SSL Connection). Check that secure connection setting on Sever and Client are matched.
950110 Protocol unmatch to SMTP server(Server is SSL/TLS) - Mail Server --- Occurs if mismatch SMTP connection setting on server and client, or if Server request the SSL/TLS connection to SMTP Secure Connection.
950111 Protocol unmatch to SMTP server(Server is STARTTLS) - Mail Server --- Occurs if mismatch SMTP connection setting on server and client, or if Server request the STARTTLS connection to SMTP Secure Connection.
950112 Communication error to SMTP server(Failed to connect server or it is not SMTP server) - Mail Server --- Occurs if printer communication by using the no support protocol.

Check following mail server setting.

  • SMTP Server Address
  • SMPT Server port number
950113 Invalid authentication method (SMTPAuth is required) - Mail Server --- Occurs if mismatch the authentication method on Server and client.

 Change the Authentication method of printer to SMTP Authentication.
950114 Invalid authentication method (SMTPAuth is not required) - Mail Server --- Change the Authentication method of printer to POP before SMTP.
950115 Sender address designation error --- Occurs if source address specification is mistake. Check source address.
950133 Data failure during encryption/decode --- Recorded only once as history when a power failure occurs during encryption / decryption Recorded only once as history when a power failure occurs during encryption / decryption
990000 Capacity shortage - Scan to External Memory --- The storage media space for scanning data is insufficient.
  • Increase the storage space in the memory device.
  • Reduce scan data (reduce resolution and compression ratio).
  • Reduce the number of manuscripts.
990001 Scan to External Memory Write-protected --- Displayed when the destination memory is write protected. Disable the write protection on the memory.
990002 Folder creation - Scan to External Memory --- Occurs if a folder cannot be created in the storage media. Connect another media.
990003 Card removed - Scan to External Memory --- The storage media was removed during Scan to External Media execution. Connect the media.
990004 Insufficient memory - Scan to External Memory --- Occurs if insufficient memory during Scan to External Memory execution. Make sure the running job has finished and try again.
990005 Other error - Scan to External Memory --- Displayed when save is failed due to the error other than above Try again.(If the trouble is not resolved, contact Epson Service Support department.)
990006 Addition limit exceeded - Scan to External Memory --- Displayed when the number of added page to scan has reached its upper limit. Send and save the scanned data, and scan the remaining documents as separate jobs.
990007 File size excess - Scan to USB Memory --- Displayed when there is no enough storage space available to save the file. Reduce the size of the file.
990100 External memory recognition not possible --- Displayed when the connected memory is not formatted or the format is not supported. Connect another media.
990101 Simultaneous operation execution error - USB Memory print --- Occurs if attempted to execute the external memory printing function when a function that cannot be executed at the same time is running. Make sure the running function has ended, and then try again.
990200 Security (User access control) Print control --- Occurs if user authentication was successful but there is no PC printing privilege for that user. Assign the PC printing authority to the target user under Web Config, Net Config.
990201 Authentication error ---
  • Occurs if user authentication failed.
  • Occurs if the setting for permitting execution of a job with no authentication information is set to “Prohibit” when a print job with no authentication information (user name and password) is received.
  • Check the user name and password is correct.
  • Enable the setting of permission for executing a print job without authentication information.
990300 Copy Memory full error --- Displayed when the number of scanned pages exceeds the limit of the memory. Scan the documents in several jobs.
990700 PDL SOC Version Mismatch Error --- Different SOC version on the PDL Board and on the Main Board. Perform FW version update.
991000 Reboot notification warning by changing settings --- Occurs when rebooting is needed for reflecting the changed settings. Reboot the printer.
--- “Recovery Mode” is displayed --- If firmware update fails. (e.g.) The printer turned off during the update, USB or network communication was interrupted, poor connection between boards, etc.
  • Perform a firmware update again.
  • If the printer does not recover from the error after re-running the firmware update, a poor connection between boards is suspected, so check the connection with the Additional Cassette and SCN Unit, and run the firmware update again.
    (If the trouble is not resolved,  inquire at Epson Service Support department.)