Double feeding

Symptom
  • Multiple paper sheets are output at the same time.
Cause
  • Environment
  • Paper
  • Settings
  • Wear or wrong installation of rollers related to paper feeding
Troubleshooting
Step Check and measure Yes No
1

Check the operating environment

Check that the operating environment is within the specifications.

Note / 補足

Refer to "Printer Specifications " for details.

Go to step 2

Recommend using in an appropriate environment.
2

Check the paper

Check the paper and paper setting status.

  • Check that using suitable paper (not paper already used for printing, paper).
  • Check that the paper guide positions are appropriate.
  • Check that the paper edges are aligned in the cassette.
 Go to step 3

Use suitable paper and load properly.

  • When improved
    Explain to the customer that the error occurred because of unsuitable paper or improper paper loading, and recommend to use suitable paper and load paper properly.
  • When not improved
    Go to step 3
3

Check the settings

Check that the paper size settings on the printer and that of the driver match with the actual paper size.

Is the paper size setting and the actual paper size appropriate?

 Go to step 4

Change the settings size.

  • When improved
    Explain to the customer that the error occurred because of unsuitable size setting, and recommend to set paper size correctly.
4

Check the related feed roller

Check the related feed rollers as shown below are not worn out and they are installed correctly.

  • When the error occurs in case of front feeding
    • Pickup Roller Assy
    • Retard Roller
  • When the error occurs in case of rear feeding
    • Rear ASF Unit

The corresponding roller is normal?

 Contact the Epson Service Support department.

Reinstall or replace the corresponding part as shown below.

  • When the error occurs in case of front feeding
    • Pickup Roller Assy
    • Retard Roller

If the symptom is continued after performing the above, contact the Epson Service Support department.