Not feeding error
Error name
- Not feeding error (C1) (Error code: 920021)
- Not feeding error (C2) (Error code: 920022)
- Not feeding error (C3) (Error code: 920023)
- Not feeding error (C4) (Error code: 920024)
Error occurrence condition
Occurs if the paper did not reach the feed sensor when paper feeding was executed.
Trouble related parts and causes
- Caused by paper (paper type, paper bent, etc.)
- Foreign object or paper jammed in paper feed path
- Feed roller worn out
- Feed roller dirty
- Feed sensor lever operation defect or damage
- Feed sensor failure
Troubleshooting
| Step | Check and measure | Yes | No |
|---|---|---|---|
| 1 | Check for a foreign object and remaining jammed paper Check that there is no foreign object or paper jam in the feed path. |
Go to step 2 |
Remove the foreign object or jammed paper. |
| 2 | Check the paper feed operation using genuine paper Check the paper feed operation using genuine paper. Did the error occur? |
If the error did not occur, go to step 3. | Explain that the problem is caused by the paper. |
| 3 | Check the feed roller state Check that the feed rollers are not dirty, scratched or damaged. |
Go to step 4 | Clean or replace the feed rollers. |
| 4 | Check the feed sensor lever operation Move the feed sensor lever by hand to check the operation and whether the lever is damaged. |
Go to step 5 | Reassemble or replace the feed sensor lever. |
| 5 | Check the feed sensor detection Check that the feed sensor detection operation is performed correctly with "301 Failure Diagnostics Sequence" from the service support mode. |
Contact the Epson Service Support department. |
Replace the feed sensor. |