Troubleshooting Workflow
The workflow for troubleshooting is described below.
Identifying the problems with reference to List of Errors/Problems.
- For problems with error indications
- For problems without error indications
- EM-C800/EP-C800 Service Manual Rev.G
- Product Descriptions
- Structure/Operating Principle
- Installation and Settings
- Overview of Introduction and Installation
- Installation Procedure
- Troubleshooting
- Overview
- Troubleshooting Workflow
- List of Errors/Problems
- Troubleshooting Errors with Error Indication
- Normal Errors
- Fatal Errors
- ADF/SCN error
- ADF PID excess speed detection (error code: 100001)
- ADF PID reverse detection (error code: 100002)
- ADF PID lock detection (error code: 100003)
- ADF PID excess load (error code: 100005)
- ADF PID driving time (error code: 100006)
- Home position detection failure (Error code: 100016)
- Contact detection distance exceeded (error code: 100017)
- MAIN-B connection Error (error code: 100048)
- MAIN-B Firmware version mismatch Error (error code: 100050)
- Paper jam error (error code: 100054)
- FB PID excess speed detection (error code: 100065)
- FB PID reverse error (Error code: 100066)
- FB PID lock error (Error code: 100067)
- FB PID excess load error (Error code: 100069)
- FB PID driving time error (error code: 100070)
- FB BS+ excess speed error(error code: 100073)
- FB BS+ reverse error (Error code: 100074)
- FB BS+ lock error (Error code: 100075)
- FB BS+ excess load error (error code: 100077)
- FB BS+ driving time error (error code: 100078)
- CR error
- CR PID driving time error (error code: 000020)
- CR PID excess load error (error code: 000021)
- CR PID excess speed error (error code: 000022)
- CR PID reverse error (error code: 000023)
- CR PID lock error (error code: 000024)
- CR PID speed fall error (error code: 000025)
- CR PID excess load error 2 (error code: 000027)
- CR load position driving time error (error code: 000030)
- CR load position excess load error (error code: 000031)
- CR load position excess speed error (error code: 000032)
- CR load position reverse error (error code: 000033)
- PF error
- PF PID driving time error (error code: 000040)
- PF PID excess load error (error code: 000041)
- PF PID excess speed error (error code: 000042)
- PF PID reverse error (error code: 000043)
- PF PID lock error (error code: 000044)
- PF load position driving time error (error code: 000050)
- PF load position excess load error (error code: 000051)
- PF load position excess speed error (error code: 000052)
- PF load position reverse error (error code: 000053)
- ASF error
- ASF PID driving time error (error code: 000060)
- ASF PID excess load error (Error code: 000061)
- ASF PID excess speed error (error code: 000062)
- ASF PID reverse error (Error code: 000063)
- ASF PID lock error (Error code: 000064)
- ASF load position driving time error (error code: 000070)
- ASF load position excess load error (error code: 000071)
- ASF load position excess speed error (error code: 000072)
- ASF load position reverse error (error code: 000073)
- Additional ASF error
- 2nd ASF PID driving time error (error code: 000080)
- 2nd ASF PID excess load error (Error code: 000081)
- 2nd ASF PID excess speed error (error code: 000082)
- 2nd ASF PID reverse error (Error code: 000083)
- 2nd ASF PID lock error (Error code: 000084)
- 2nd ASF load position driving time error (error code: 000090)
- 2nd ASF load position excess load error (error code: 000091)
- 2nd ASF load position excess speed error (error code: 000092)
- 2nd ASF load position reverse error (error code: 000093)
- ASF3 PID driving time error (error code: 000540)
- ASF3 PID excess load error (Error code: 000541)
- ASF3 PID excess speed error (error code: 000542)
- ASF3 PID reverse error (Error code: 000543)
- ASF3 PID lock error (Error code: 000544)
- ASF3 load position driving time error (error code: 000550)
- ASF3 load position excess load error (error code: 000551)
- ASF3 load position excess speed error (error code: 000552)
- ASF3 load position reverse error (error code: 000553)
- ASF4 PID driving time error (error code: 000560)
- ASF4 PID excess load error (Error code: 000561)
- ASF4 PID excess speed error (error code: 000562)
- ASF4 PID reverse error (Error code: 000563)
- ASF4 PID lock error (Error code: 000564)
- ASF4 load position driving time error (error code: 000570)
- ASF4 load position excess load error (error code: 000571)
- ASF4 load position excess speed error (error code: 000572)
- ASF4 load position reverse error (error code: 000573)
- IS error
- IS PID driving time error (error code: 000100)
- IS PID excess load error (error code: 000101)
- IS PID excess speed error(error code: 000102)
- IS PID reverse error (error code: 000103)
- IS PID lock error (error code: 000104)
- IS load position driving time error (error code: 000110)
- IS load position excess load error (error code: 000111)
- IS load position excess speed error (error code: 000112)
- IS load position reverse error (error code: 000113)
- Ink leak error (Error code: 034841)
- Additional LIFT error
- LFT2 PID driving time error (error code: 000180)
- LFT2 PID excess load error (error code: 000181)
- LFT2 PID excess speed error (error code: 000182)
- LFT2 PID lock error (error code: 000184)
- LFT3 PID driving time error (error code: 000200)
- LFT3 PID excess load error (error code: 000201)
- LFT3 PID excess speed error (error code: 000202)
- LFT3 PID lock error (error code: 000204)
- LFT4 PID driving time error (error code: 000220)
- LFT4 PID excess load error (error code: 000221)
- LFT4 PID excess speed error (error code: 000222)
- LFT4 PID lock error (error code: 000224)
- Printhead electrical error
- Head-Hot detect error (before printing) (error code: 031001)
- Head-Hot detect error (after flushing) (error code: 031002)
- Head temp error (error code: 031004)
- Transistor temp error (error code: 031003)
- Blowout of a fuse error (Head) (error code: 031006)
- VBS overvoltage error (error code: 031008)
- HCS error (error code: 031011)
- Additional cassette FW error
- Extension over connection error (error code: 032001)
- Incompatible expansion cassette connection error (error code: 032002)
- Additional setting state error 1 (Error code: 032051)
- Additional setting state error 2 (Error code: 032052)
- Addition recovery mode error (error code: 032101)
- Addition communication error 1 (Error code:032151)
- Addition communication error 2 (Error code:032152)
- Addition communication error 3 (Error code:032153)
- Addition communication error 4 (Error code:032154)
- Addition communication error 5 (Error code:032155)
- Addition communication error 6 (Error code:032156)
- Addition communication error 7 (Error code:032157)
- Addition communication error 8 (Error code:032158)
- Addition communication error 9 (Error code:032159)
- Addition communication error 10 (Error code:032160)
- Addition communication error 11 (Error code:032161)
- Addition communication error 12 (Error code:032162)
- Emergency stop error caused by cover opening (Error code: 030004)
- CSIC error
- CRCM access error (hardware failure) (Error code: 033006)
- CRCM access error (hardware failure) (Error code: 033007)
- CRCM access error (firmware failure) (Error code:033008)
- Special print impossible error (error code: 033009)
- CSIC access error (hardware failure) (Error code: 033010)
- CSIC access error (hardware failure) (error code: 033011)
- Home position seek error (Error code: 034001)
- Motor runaway error (Error code: 034010)
- FW error
- Precautions for collecting the main unit log
- ADF/SCN error
- Subtype code: Ink cartridge
- Sub kind code: Maintenance Box
- For problems without error indications
- Feeding trouble
- Printing/image quality trouble
- ADF / Scanner Trouble
- Other
- Remedy of When The Check Pattern is not appropriate
- Troubleshooting Errors with Error Indication
- Failure Verification Function
- Fax Related Troubleshooting
- Other Troubles
- Repair and Adjustment
- Repair Work Overview
- Precautions before Repair Work
- Recommended Tools
- Disassembly Flowchart
- Parts Layout Diagrams
- Disassembly/Assembly
- Housing (EM-C800 Series)
- Housing (EP-C800 Series)
- Ink Supply Mechanism
- Ink Supply Unit Front Cover
- Ink Pack Tray BK/Ink Pack Tray CL
- Rear Lower Cover Assy
- Ink Supply Unit (EM-C800 Series)
- Ink Supply Unit (EP-C800 Series)
- Foot (EM-C800 Series)
- Foot (EP-C800 Series)
- CRCM FFC (EM-C800 Series)
- CRCM FFC (EP-C800 Series)
- Ink Leak Sensor Assy (EM-C800 Series)
- Ink Leak Sensor Assy (EP-C800 Series)
- Temperature and Humidity Sensor (EM-C800 Series)
- Temperature and Humidity Sensor (EP-C800 Series)
- Ink Supply Unit Lower Housing Assy (EM-C800 Series)
- Ink Supply Unit Lower Housing Assy (EP-C800 Series)
- Ink Porous Pad, 2 (EM-C800 Series)
- Ink Porous Pad, 2 (EP-C800 Series)
- Lock Lever (EM-C800 Series)
- Lock Lever (EP-C800 Series)
- Ink Tube Guide Holder (EM-C800 Series)
- Ink Tube Guide Holder (EP-C800 Series)
- Ink Porous Pad, 3 (EM-C800 Series)
- Ink Porous Pad, 3 (EP-C800 Series)
- Decompression Pump (EM-C800 Series)
- Decompression Pump (EP-C800 Series)
- CRCM Board Assy (EM-C800 Series)
- CRCM Board Assy (EP-C800 Series)
- ADF/SCN Mechanism (EM-C800 Series only)
- Electric Circuit Components
- Fax Assy
- USB Interface Board
- Wireless Lan Module (EM-C800 Series)
- Wireless Lan Module (EP-C800 Series)
- Relay Board Assy (EM-C800 Series)
- Relay Board Assy (EP-C800 Series)
- PDL Board (EM-C800 Series)
- PDL Board (EP-C800 Series)
- SD Memory (EM-C800 Series)
- SD Memory (EP-C800 Series)
- Speaker Assy
- Panel Assy (EM-C800 Series)
- Panel Assy (EP-C800 Series)
- Relay Cable (Panel to Main) (EM-C800 Series)
- Relay Cable (Panel to Main) (EP-C800 Series)
- Numpad Board Assy
- Main Board Assy (EM-C800 Series)
- Main Board Assy (EP-C800 Series)
- Power Supply Assy (EM-C800 Series)
- Power Supply Assy (EP-C800 Series)
- Ink System Mechanism
- Carriage Mechanism
- CR Scale Spring (EM-C800 Series)
- CR Scale Spring (EP-C800 Series)
- CR Scale (EM-C800 Series)
- CR Scale (EP-C800 Series)
- Bind Screw2.5 x 25 (w/washer) (EM-C800 Series)
- Bind Screw2.5 x 25 (w/washer) (EP-C800 Series)
- H.N.-1,2.5,F/ZN-3C (EM-C800 Series)
- H.N.-1,2.5,F/ZN-3C (EP-C800 Series)
- Bind Screw3 x 12 (w/washer) (EM-C800 Series)
- Bind Screw3 x 12 (w/washer) (EP-C800 Series)
- Ink Supply Tube Assy (EM-C800 Series)
- Ink Supply Tube Assy (EP-C800 Series)
- Head Screw Assy (EM-C800 Series)
- Head Screw Assy (EP-C800 Series)
- Printhead (EM-C800 Series)
- Printhead (EP-C800 Series)
- Head FFC Assy (EM-C800 Series)
- Head FFC Assy (EP-C800 Series)
- CR Driven Pulley Assy (EM-C800 Series)
- CR Driven Pulley Assy (EP-C800 Series)
- CR Motor Assy (EM-C800 Series)
- CR Motor Assy (EP-C800 Series)
- CR Unit (EM-C800 Series)
- CR Unit (EP-C800 Series)
- Paper Feed Mechanism
- C1 Cassette
- Stacker Assy
- Rear Unit
- C1 cassette feed roller
- PF Encoder Board (EM-C800 Series)
- PF Encoder Board (EP-C800 Series)
- PF Scale (EM-C800 Series)
- PF Scale (EP-C800 Series)
- Star Wheel Unit (EM-C800 Series)
- Star Wheel Unit (EP-C800 Series)
- Rear ASF Unit (EM-C800 Series)
- Rear ASF Unit (EP-C800 Series)
- Rear ASF Solenoid (EM-C800 Series)
- Rear ASF Solenoid (EP-C800 Series)
- Rear ASF Paper Detection Sensor (EM-C800 Series)
- Rear ASF Paper Detection Sensor (EP-C800 Series)
- Rear Unit Detection Sensor (EM-C800 Series)
- Rear Unit Detection Sensor (EP-C800 Series)
- Feed sensor (EM-C800 Series)
- Feed sensor (EP-C800 Series)
- Feed Sensor Detection Lever (EM-C800 Series)
- Feed Sensor Detection Lever (EP-C800 Series)
- Feed Sensor Detection Lever Spring (EM-C800 Series)
- Feed Sensor Detection Lever Spring (EP-C800 Series)
- Cassette Detection Sensor (EM-C800 Series)
- Cassette Detection Sensor (EP-C800 Series)
- ASF Drive Gear Assy (EM-C800 Series)
- ASF Drive Gear Assy (EP-C800 Series)
- Cassette Paper Detection Sensor (EM-C800 Series)
- Cassette Paper Detection Sensor (EP-C800 Series)
- Paper Guide Upper Assy Spring (EM-C800 Series)
- Paper Guide Upper Assy Spring (EP-C800 Series)
- Paper Guide Upper Assy (EM-C800 Series)
- Paper Guide Upper Assy (EP-C800 Series)
- PE Lever Assy (EM-C800 Series)
- PE Lever Assy (EP-C800 Series)
- PE Sensor (EM-C800 Series)
- PE Sensor (EP-C800 Series)
- Drive Gear Shaft (EM-C800 Series)
- Drive Gear Shaft (EP-C800 Series)
- Drive Gear Assy (EM-C800 Series)
- Drive Gear Assy (EP-C800 Series)
- Options
- Additional Cassette Feed Roller
- E-ring (plastic)
- One-way Gear
- Lift Up Sector Gear 40T
- Lift Up Gear 30T
- Paper Feed Detector Lever
- Torsion Spring 0.9
- Vertical Feed Roller
- Rear Lower Cover Assy
- Optional Paper Cassette Rear Cover
- Optional Paper Cassette Right Cover
- Optional Paper Cassette Rear Cover Slider
- Paper Guide Sub
- Optional Paper Cassette Left Cover
- Hopper Drive Assy
- ASF Encoder Assy
- Optional Paper Cassette Main Board Assy
- Lift Motor
- ASF Motor
- Paper Cassette 2nd Assy
- Direction Definitions
- Service Support Mode
- Starting Service Support Mode
- Menu List / Details
- 01 Printer Status Information
- 02 Check Pattern Print
- 201 Check Pattern
- 202 Paper Feed Confirmation
- 203 Paper Feed Confirmation (ADF)
- 03 Failure Verification
- 04 Maintenance
- 05 Adjustment for Replacement Parts
- 501 Main Unit
- 50101 Head & Ink Path
- 50102 Paper Feed/Eject Parts
- 50103 Electric Parts
- 502 Additional Cassette
- 503 ADF/SCN
- 501 Main Unit
- 06 Individual Adjustment
- 601 Printer/Additional Cassette
- 60101 CR Motor Correction
- 60102 PF Motor Correction
- 60103 C1 ASF Motor Correction
- 60104 C2 ASF/ Lift Motor Correction
- 60105 C3 ASF/ Lift Motor Correction
- 60106 C4 ASF/ Lift Motor Correction
- 60107 IS Motor Correction
- 60108 Head ID Input
- 60109 Nozzle Noise Check
- 60110 Nozzle Rank Categorise
- 60111 Nozzle Detect Check
- 60115 Head Angular Adj. (H/W)
- 60116 Head Angular Adj. (S/W)
- 60118 PTS Acc./ Dec. Adj.
- 60119 PTS Acc./ Dec. Adj. (Simple)
- 60120 Bi-D Adj.
- 60121 Bi-D Adj. (Simple)
- 60122 Bi-D Band Adj.
- 60123 Bi-D Band Adj. (Simple)
- 60124 PW Sensor Correction
- 60125 PW Sensor Initialize
- 60126 Cassette Print Position Adj.
- 60127 Rear ASF Print Position Adj.
- 60128 Cassette PE Adj.
- 60129 Rear ASF PE Adj.
- 60130 PF/ EJ Adj.
- 60132 PF Band Feed Adj.
- 60133 PF Band Feed Adj. (Simple)
- 60141 Special Ink Charge
- 60142 Ink Discharge
- 60143 CR Unlock & Power OFF
- 602 ADF/SCN
- 601 Printer/Additional Cassette
- 07 Installation /Operation Check
- 08 USB Memory FW Update
- 09 Date Transfer Function
- 10 Acquire Debug Log
- Adjustments & Additional Operations
- Maintenance and Inspections
- Appendix