Ink cartridge detection error

Error name

  • Ink cartridge detection Read error

    • Black (Error code: 920621)

    • Cyan (Error code: 920622)

    • Magenta (Error code: 920623)

    • Yellow (Error code: 920624)

  • Ink cartridge detection Write error

    • Black (Error code: 920641)

    • Cyan (Error code: 920642)

    • Magenta (Error code: 920643)

    • Yellow (Error code: 920644)

Error occurrence condition

Occurs if the data written to CSIC of the ink pack differs from normal or cannot be recognized.

Trouble related parts and causes

  • Ink pack attachment failure

  • CSIC contact parts dirty

  • Ink pack CSIC failure

  • CSIC contact part failure

Troubleshooting
Step Check and measure Yes No
1

Reattach the ink pack

Does the error occur after reattach the ink pack?

Go to step 2

End
2

Clean the Ink pack CSIC

Clean the Ink pack CSIC with a dust-free cloth. Does the error occur?

 If the error did not occur, go to step 3.

End
3

Attach a new ink pack

Does the error occur after attach a ink pack?

Replace the Ink Supply Unit.

End