Blank printout (blank paper ejected)

Symptom
  • Blank paper is printed when printing.


Suspected cause
  • Paper (Used paper, heavy paper)
  • Output Setting
  • Network failure
  • Dirt/wrong installation/wear or damage of the Pickup Roller Assy or Retard Roller
  • Inksystem Assy failure
  • Printhead failure
  • Head FFC Assy failure
  • Main Board Assy failure
Troubleshooting
Step Check and measure Yes No
1

Check the operation when blank pages are ejected

Check the operation during blank paper ejection according to the procedure described below.

  • Double feeding: Feed two sheets at the same time. The first sheet is printed and the second sheet is blank.
  • Blank paper ejected: Paper is ejected without the CR unit moving.
  • Blank printout: Paper is ejected without getting printed in spite of the CR unit performed printing operation (moving to the left and right).

For blank paper ejected

Go to step 2

For blank printout

Go to step 6
2

Check the paper

Check the following points about paper status.

  • Check whether or not using paper that is thick such as paper that has already been printed on.
  • Check whether or not the paper size and edge guide position are appropriate.

Are the paper being used and the loading condition appropriate?

 Go to step 3
  • Change the standard paper.
  • Set the edge guide of paper cassette correctly.

If the symptom continues to occur after performing the above, go to step 3.
3

Check the settings

For paper settings and the print data, check the following items.

  • Check whether or not the paper settings of the main unit and driver are appropriate.
  • Check whether or not blank paper parts are included in the print data.

Are the paper settings and the print data appropriate?

 Go to step 4

Change the settings.

If nozzle missing is not improved after performing the above, go to step 4.
4

Check the network.

If the data does not arrive for 5 or more minutes after the print command, blank paper is ejected due to a timeout error.

Does the blank print occur by internal printing (Status sheet, Nozzle check pattern, etc.)?

 Go to step 5

If printing wirelessly, print with a wired connection.
5

Check the Pickup Roller Assy/Retard Rollers

Check the following point.

  • Are the Pickup Roller Assy/Retard Rollers installed correctly?
  • Are the Pickup Roller Assy/Retard Rollers dirty?
  • Are the Pickup Roller Assy/Retard Rollers worn out?

Do the rollers rotate correctly?

 Go to step 6
  • When the rollers are not attached appropriately
    • Reattach them.
  • When the rollers are dirty
    • Clean them.
  • When the rollers worn out
    • Replace them.

If the symptom continues to occur after performing the above, go to step 6.
6

Check the nozzle check pattern

Print nozzle check patterns and check whether there are nozzles missing or deflection.

Nozzle condition is OK?

 Go to step 7

Obtain the information as follows from the service status sheet and execute head cleaning according to the nozzle missing state check matrix table.

  • Nozzle missing rank
  • Cleaning History

If nozzle missing is not improved, refer to Nozzles missing. If the symptom continues to occur after performing the above, go to step 7.
7

Check the Head FFC Assy

For Head FFC Assy, check the following items.

  • Is not the Head FFC Assy inserted slanted?
  • Is the terminal of the Head FFC Assy peeled or damaged?

Is the Head FFC Assy normal?

Replace the Printhead
(Refer to Printhead (EM-C800 Series)/ Printhead (EP-C800 Series))

If the symptom continues to occur after replacing the Printhead, replace the Main Board Assy.
(Refer to Main Board Assy (EM-C800 Series)/ Main Board Assy (EP-C800 Series))
If not improved, contact the Epson Service Support. department.

Replace the Head FFC Assy. (Refer to Head FFC Assy (EM-C800 Series)/Head FFC Assy (EP-C800 Series).)

If the symptom continues to occur after replacing the Head FFC Assy, replace the following parts in sequence.