Paper damaged or bent

Symptom
  • Printed paper is damaged or bent.
Cause
  • Environment
  • Paper (curled, printed etc.)
  • Feed path foreign object
  • Star Wheel Assy failure
  • PG value abnormal
  • Ink density excessive
Troubleshooting
Step Check and measure Yes No
1

Check the operating environment
Check that the operating environment is within the specifications.

Note / 補足

Refer to "Printer Specifications " for details.

Go to step 2

Recommend using in an appropriate environment.
2

Check the paper

Make sure appropriate paper has been used.

  • Check that there is no damage to the paper before it pases through.
  • Check that the paper is in an appropriate state (no curling).
  • Check that using suitable paper (not paper already used for printing).

* When, for example, A4 paper is used cut to A5 size, the long grain becomes the short grain so there is a tendency for edges to bend easily.

 Go to step 3
  • Use suitable paper.
  • Use the rubbing avoidance mode.

* If the symptom continues even after using the rubbing avoidance mode, refer to the avoidance measures.

* Since the PG is set wide while using the rubbing avoidance mode, print quality slightly lowers.
3

Check the feed path

Check that there is no damage to or foreign object on the feed path. Is the result OK?


 Go to step 4

Remove the foreign object and then clean..

If damaged, contact the Epson Service Support department.
4

Check the Star Wheel Assy

  • Check that the jagged part of the Star Wheel Assy rotates normally.
  • Check that there are no cuts or other damage locally on the EJ roller surface.
 Go to step 5

Replace the Star Wheel Assy. (Refer to Star Wheel Unit (EM-C800 Series)/Star Wheel Unit (EP-C800 Series))
5

Check the PG

Is the PG within the specified value range (1.60 ±0.05 mm)?

Check the PG
Contact the Epson Service Support department.		 Perform " the Check the PG".
If the symptom is continued after performing the above, contact the Epson Service Support department.
Avoidance measures

If the symptom continues even in the rubbing avoidance mode

  1. Reduce the print density.
  2. Increase the drying time.
  3. Make sure that a high density image does not come at the trailing edge of the first side (rotate, change the print order, etc.).