Print position offset in feed direction

Symptom
  • The image is offset in the sub scanning (feed) direction.
    (Top and bottom margins are not equal.)
  • Top or bottom edge of the image is cut off.
    • A: Main scanning line (CR operation) direction
    • B: Sub scanning line (feed) direction
Suspected cause
  • The paper that is being used is inappropriate
  • The paper settings of main unit or printer driver are not appropriate.
  • PE Sensor
  • PW sensor problem
Troubleshooting
Procedure Check and measure Yes No
1

Check the paper

Check that suitable paper (paper is not printed or does not have any punch holes, etc.) is being used.

Has the appropriate paper been used?

Go to step 2

Use appropriate paper, as the printer cannot properly detect paper with pre-printed or perforated paper.
2

Check the settings

Check the settings of the main unit/printer driver listed below.

  • Main unit settings: Check that the paper type/size settings and actual loaded paper are appropriate.
  • Driver: Check that a value other than 0 is not input for the offset in the extended settings.

Are the printer/driver settings appropriate?

Go to step 3

Change the settings.
If the symptom is not resolved, judge that this needs to be dealt with by a service engineer, and go to step 3.
3

Check the feed rollers and conveyance rollers

Check the state of the feed rollers and conveyance rollers as shown below.

    • Is the each roller’s surface dirty from paper dust etc.?
    • Is not the each roller damaged or worn out?

Nozzle condition is excellent?

 Go to step 4

Clean or replace the feed rollers. See "Retard Roller  ".
4

Check the PE sensor adjustment value

Check that the PW sensor process adjustment value is appropriate.
(Execute the following item from the service support mode.)

  1. 60128 Cassette PE Adj.
  2. 60129 Rear ASF PE Adj.
 Go to step 6 Enter an appropriate value from the adjustment pattern.
5

Check the PE sensor adjustment value
Check that the PW sensor process adjustment value is appropriate.
(Execute the following item from the service support mode.)

  1. 301 Failure Diagnostics Sequence
    • 30112 PW Sensor Shutter Check
  2. 60124 PW Sensor Correction

Contact Epson local service representatives.

If trouble is occurred in “1”, replace the PW sensor
In the “2”, select and enter an appropriate value from the adjustment pattern