Precautions for collecting the main unit log

When requesting an analysis of main unit logs when a system error has occurred, please collect information in accordance with the following details.

Phenomenon that occurred
  1. Phenomenon in device alone or complex phenomenon? (PC, system, etc.)
  2. Status at time of occurrence
    Main unit status (including panel)
    • What operations were being performed?
    • What was the display like?
    • What was printed *Obtain print data if possible (PRN file)
Device information
  1. Model name
  2. Serial number
  3. Firmware version
  4. Option information
  5. Contract information
Customer environment information
  1. Customer’s business flow (how they use Epson products)
    • Copy, PC print, fax, etc.
  2. Device configuration (client PC/server PC/router, etc.)
    • Wired connection or wireless connection?
    • Network configuration
  3. Device settings values information
    • PC print or Direct print?
    • EPSON Driver print? (Driver Ver)
    • Serverless print, print settings, etc.
    • Network status sheet collection
    * If using FAX
    • FAX transmission settings
    • Recipient settings information, etc.
    • Main unit status (including panel)
    • FAX transmission report collection
    • Protocol log collection
  4. Configuration
  5. Software used, application information
  6. If there is data to reproduce, can this be collected?
  7. If replaced, other company device information and whether this phenomenon occurs