ASF PID reverse error (error code: 000063)

Cause
  • State in which load of ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction
    (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
Suspected cause
  • Paper jam paper remaining
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because ASF gear train part failure
  • ASF motor encoder failure
  • PF motor failure
  • Motor driver failure/main board failure
Troubleshooting
Step Confirmation and action Yes No
Advance check 1

Confirmation in the paper transport path
There is no jammed paper or foreign object remaining in the paper feed path.

 Go to advance check 2

Remove the jammed paper or foreign object.
Advance check 2

Check the timing of error occurrence
At what timing does the error occur with the product?
Does it occur when the power is turned on?

 Go to step 2 Go to step 1
1

Check the feed roller and conveyance roller state
A conveyance roller is not damaged or worn out.

 Go to step 2

Replace the feed roller.

or replace the Rear Unit.

2

Check the ASF motor operation
Turn on the power and check the ASF motor operation.
Did the ASF motor operate (rotate)?

 Go to step 4

Go to step 3
3

Check the ASF gear train parts
Check that there is no damage to or foreign object on the ASF gear train parts.

Replace the ASF motor assembly.

Replace the ASF motor assembly. (If the trouble is not resolved, replace the main board)

Remove the foreign object or Replace the ASF motor assembly.
4

Check the ASF motor operation
Is the PF motor operating abnormally?

Replace the main board

(If the trouble is not resolved after replacing the Main Board, inquire at Epson Service Support department.)

Replace the ASF motor encoder