Ink recognition error

Error name
  • Ink recognition read error

    • Black (error code: 920621)

    • Cyan (error code: 920622)

    • Magenta (error code: 920623)

    • Yellow (error code: 920624)

  • Ink recognition write error

    • Black (error code: 920641)

    • Cyan (error code: 920642)

    • Magenta (error code: 920643)

    • Yellow (error code: 920644)

Error occurrence condition
  • Occurs if the data written to CSIC of the ink pack differs from normal or cannot be recognized.
  • Occurs when there is still ink remaining in the ink pack, even if the buffer does not expand because of defective ink suction (= the main unit determines that an ink end has occurred). (Technical Information:  TE20-0765)
Trouble related parts and causes
  • Ink pack attachment failure

  • CSIC contact parts dirty (printer side, maintenance box side)

  • Ink pack CSIC failure

  • CSIC contact part failure (Ink Supply Unit)

  • Mechanism Relay Board ink detector harness has been inserted diagonally (ink end sensor cable (A))
  • Defective FFC connection between CRCM and CSIC, FFC defect
Troubleshooting
Step Confirmation and action Yes No
1

Reattach the ink pack

Does the error occur?

Go to step 2

End

2

Clean the CSIC contact parts.

Clean the Ink pack CSIC with a dust-free cloth.

Does the error occur?

Go to step 3

End

3

Attach a new ink pack

Does the error occur?

Go to step 4

End

4

Check the CRCM FFC and ink end sensor cable connections.
Does the error occur?

Replace the CSIC contact parts.

(If the trouble is not resolved, contact EPSON local service representatives.)

End