HCS error (error code: 031011)

Cause

Occurs if communication is not possible between the print head and main unit.

Suspected cause
  • Print head failure
  • Head FFC damaged
  • Main Board failure
Troubleshooting
Step Confirmation and action Yes No
1

Check the head FFC state
Check the head FFC state to make sure that the FFC is not damaged. (Head FFC connection part has come off, FFC disconnected, etc.)

Replace the following parts in sequence.

(If the trouble is not resolved, also replace the head FFC. If the trouble is still not resolved, contact service support.)

Replace the head FFC