No paper error

Error name
  • Stack collapsed error (Paper Cassette (C1)) (error code: 920201)
  • Stack collapsed error (Paper Cassette (C2)) (error code: 920202)
  • Stack collapsed error (Paper Cassette (C3)) (error code: 920203)
  • Stack collapsed error (Paper Cassette (C4)) (error code: 920204)
  • No paper error (Rear tray) (error code: 920205)
Error occurrence condition

Occurs if there is determined to be no paper when printing is executed.

Trouble related parts and causes
  • paper loading false
  • Paper detection sensor failure
  • Paper detection sensor lever failure
Troubleshooting
Step Confirmation and action Yes No
1

Check the paper loading state

Check that the paper is correctly loaded in the cassette.

Go to step 2

Reload the paper.
2

Check the paper detection sensor lever

Check that the paper detection sensor lever is not damaged.

 Go to step 3

Replace the paper detection sensor lever.
3

Check the paper detection sensor

Perform an Service Support Mode and make sure that there is no sensor output error.

  • A50 Paper Feed/ Eject Sensor - C1 - A54 Paper Feed/ Eject Sensor -  Rear ASF

Replace the main board

(If the trouble is not resolved, contact EPSON local service representatives.)

Paper detection sensor replacement