Not feeding error
Error name
- Not feeding error (Paper Cassette (C1)) (error code: 920021)
- Not feeding error (Paper Cassette (C2)) (error code: 920022)
- Not feeding error (Paper Cassette (C3)) (error code: 920023)
- Not feeding error (Paper Cassette (C4)) (error code: 920024)
- No paper error (Rear tray) (error code: 920205)
Error occurrence condition
Occurs if the paper did not reach the feed sensor when paper feeding was executed.
Trouble related parts and causes
- Paper-related issues (paper type, paper folds, etc.)
- Foreign substances and paper remaining in paper transport path
- Feed roller worn out
- Feed roller dirty
- Feed sensor lever operation defect or damage
- Feed Sensor failure
Troubleshooting
| Step | Confirmation and action | Yes | No |
|---|---|---|---|
| 1 | Check for foreign objects, paper jams, and remaining paper Make sure there are no foreign objects or jammed paper in the paper path. |
Go to step 2 |
Remove the paper jam paper and foreign object |
| 2 | Paper feed operation check using genuine paper Check the paper feed operation using genuine paper. Does the error occur? |
Go to step 3 | Explain that the paper is the problem |
| 3 | Check the feed roller state Check that the feed rollers are not dirty, scratched or damaged. |
Go to step 4 | Clean or replace the feed rollers. |
| 4 | Check the feed sensor lever operation Move the feed sensor lever by hand to check the operation and whether the lever is damaged. There must be no lever operation error or damage. |
Go to step 5 | Reassemble or replace the feed sensor lever. |
| 5 | Check the feed sensor detection Check that the feed sensor detection operation is performed correctly with “A40 All Sensor Check” of the individual action checks. |
Contact the Epson Service Support department. |
Feed Sensor replacement |