Double feeding

Symptom
  • Multiple paper sheets are output at the same time.
Cause
  • Environment
  • Paper
  • Main Unit Settings
  • Wear/wrong installation of the Retard roller
Troubleshooting
Step Check and measure Yes No
1

Check the operating environment
Check that the operating environment is within the specifications.

Go to step 2

Recommend using in an appropriate environment.
2

Check the paper

  • Check that using suitable paper (not paper already used for printing, paper).
  • Check that the paper guide positions are appropriate.
  • Check that the paper edges are aligned in the cassette.
 Go to step 3

Use suitable paper and load properly.
3

Check the settings
Is the paper size setting and the actual paper size appropriate?

 Go to step 4

Change the paper size settings.
4

Check the CR Unit

Check the related feed rollers as shown below are not worn out and they are installed correctly.

  • Check that the retard roller is attached appropriately (tabs and locked) and not worn out.

  • Rotate the retard roller and check that there is a load.
 Contact the Epson Service Support department.

Replace the retard roller

(Retard Roller)