# Incorrect Colors

Check the conditions

Check that any conditions below the lowest limits are the same when comparing colors in two or more different printouts.

• Light source of comparison location, printer, paper, print settings, and print date and time
• Paper type: [Basic Settings] > [Paper Type]
• Ink density: [Utilities] > [Extended Settings] > [Print Density]

When conditions are the same
Go to step 2

When the conditions differ
The cause is highly likely to be not a failure but one of the following.
(Different light source, color gamut unique to device, paper, ink density, aging variation)

Print a document or image from the printer in question and from another printer that has no problems under the same conditions. Then check if the two printouts differ in color.

Check whether printing or copying

Check whether the symptom occurs with printing or with copying.

Occurs with printing and copying.

Go to step 3

Occurs with copying only

Refer to ADF/scanner trouble

Check implementation of printing troubleshooting (answer and handing an incoming call)

Check implementation of printing troubleshooting at an incoming call.

Has printing troubleshooting been performed?

Go to step 4

Get a service engineer to perform printing troubleshooting.

If the symptom is not resolved even after performing printing troubleshooting, judge that this needs to be dealt with by a service engineer, and go to step 4.

Check the paper

Check the following point about the paper.

1. Check whether or not the front and back sides of the paper match.
2. Check whether or not the result is the same even when printing on plain paper.

Change to suitable paper.

If nozzle missing is not improved after performing the above, go to step 5.

Check the settings

Check the settings of the main unit/printer driver listed below.

• Check whether or not the firmware is the latest version.
• Main unit settings: Check that the paper type/size settings and actual loaded paper are appropriate.

Are the printer/driver settings appropriate?

Go to step 6

• Perform FW update.
• Change the settings

Check the nozzle check pattern

Print nozzle check patterns and check whether there are nozzles missing or deflection.

Nozzle check pattern print method is below.

• Normal menu
  
  • [Setting] > [Maintenance] > [Print Head Nozzle Check]
• Service Support Mode
  • 20103 Service Nozzle Check Pattern

Obtain the information as follows from the service status sheet and execute head cleaning according to the nozzle missing state check matrix table.

• • Nozzle missing rank
  • Obtain the information of cleaning 1 to 5 from the service status sheet and execute head cleaning according to the nozzle missing state check matrix table.

* If nozzle missing is not improved, refer to Nozzles missing .

If nozzle missing is not improved after performing the above, go to step 7.

• When cap/wiper is dirty
  • Cleaning the cap surface / wiper part
• When capping failure of the nozzle surface is confirmed
• When the wiper part breakage / wiper operation failure is confirmed
  • Replace the Inksystem Assy.
    (Inksystem Assy)

If nozzle missing is not improved after performing the above, go to step 8.

Check the ink tubes

Visually check that air bubbles have not collected in the ink tubes.

If there are parts where the color is unmistakably pale in the supply system ink tubes, air bubbles may have collected.

Ink tube is correct condition?

In the service support mode, execute "401 Head Cleaning" "40104 Power CL" to remove the bubbles in the tubes.

Replace the Printhead

Replace the Printhead.

Replace the Printhead. (Refer to Printhead　)

If the trouble is not resolved after replacing the Printhead, contact the Epson Service Support department.