# Normal Error

Occurs if the paper did not reach the feed sensor when paper feeding was executed.
(Occurs only immediately after feed roller maintenance.)

Check the feed roller attachment state and reattach the feed roller.
* If this error occurs again later, isolate the cause as described in the remedy procedure for the not feeding error.

Load paper into the corresponding cassette or tray.
If this error subsequently occurs frequently, see below.

• Stack collapsed error

Load paper into the corresponding cassette or tray.
If this error is not resolved, see below.

• No paper error

Attach the paper cassette.
If this error is not resolved, see below.

• No cassette error

Displayed when the loaded paper size does not match the printer settings.

Displayed when the loaded paper size does not match the paper size detected by the sensor.

920363

Occurs when printing ends or the power turns on if the print count of the corresponding cassette has reached the number of pages for its life.
* The “B roller” shown on the control panel indicates the roller of the Rear paper feed tray (Rear ASF Unit).　

• Temporarily turn the error display off (if will continue use without replacing the part).
  Press the [OK] button in the Error screen. (The error will be displayed later every 300 sheets or when the power is turned on.)

• Replace the part and reset the internal counter.
  * If "B Roller" is displayed, replace the Rear ASF Unit.

Close the cover with a error.
If this error is not resolved, see below.

• Cover open error

Rear cover open error (optional cassette)

Occurs when the following three conditions are met when the number of print sides of the I/S Maintenance Unit are at a certain threshold value or below.

• When the threshold value or below is reached

• When the printer is started up at the threshold value or below

• When the designated number of prints have been printed after the previous end error has been displayed
  

• Press the release key.

• Replace the periodic replacement parts, then reset the life counter of periodic replacement parts.

Displayed at the point in time when the number of sheets for replacement of a periodically replaced part has reached 97%.
* The “B roller” shown on the control panel indicates the roller of the Rear paper feed tray (Rear ASF Unit).

Press the [OK] button in the Error screen.
(The error will be displayed later every 300 sheets or when the power is turned on until the end of life of the part is reached.)

Maintenance Unit near end warning

When the product life of replacement parts (I/S Maintenance Unit) reaches below a certain threshold

Near end value (threshold): 291,000 sheets

• Press the Error Release button
  (This is a warning and continued use is permissible)

• Replace the periodic replacement parts, then reset the life counter of periodic replacement parts.

Occurs when the following three conditions are met when the number of print sides of the I/S Maintenance Unit are at a certain threshold value or below.

• When the threshold value or below is reached

• When the printer is started up at the threshold value or below

• When the designated number of prints have been printed after the previous end error has been displayed

  
  End value (threshold): 300,000 sheets, Specified number of print sides: 300

Turn OFF the printer, and reset the counter after replacing the periodic replacement parts.

(This is a warning and continued use is permissible.

After replacement of periodic replacement parts, the error will still occur if the counter is not reset.)

• Temporarily turn the error display off (if will continue use without replacing the part).
  • Press the [OK] button in the Error screen.

    
    (The error will be displayed later every 3000 sheets.)

• Replace Main Unit

Close the ADF cover.

Send the documents in several batches. Enable the direct sent setting to send it.
Enable the direct sent setting to send it.

The available memory is insufficient to receive a fax, or received a document of more than 100 pages.

Execute print or cancel the data in the reception box.

• Check the authentication method.
  • Check the SMTP server address and port.
  • Check the POP3 server address and port.

• Check the account name.
• Confirm the password.

Any of the following setting is invalid.

• Destination
• User name
• Password setting

Check the following items.

• Folder path
• User name
• Password
• Account name

• Check SMTP server address and port.
• Check POP3 server address and port.
• Check the network settings (IP address, subnet mask, and default gateway).
• Make sure the network cable is connected properly.
• Check if the address is correct.
• Check the access point settings.
• Check your firewall settings.
• Check the server (the server may be down)

• Check the folder path.
• Check that the network cable is physically connected.
• Check the network settings (IP address, subnet mask, and default gateway).
• Check the access point settings.
• Check your firewall settings.
• Check the server (the server may be down)
• Check if the file with the same name in the save destination is left open.
• Check if the same destination file is write-protected.

Check that the following save destination settings are correct.

• Communication mode
• Folder path
• User name
• Password
• Port number

Hereafter, respond according to the intended use.

• When wish to transmit in color
  • Transmit without specifying a time.

• When wish to specify a time and then transmit
  • Select black and white and then transmit.

Hereafter, respond according to the intended use.

• When wish to transmit in color
  • Send it one by one.

• When wish to perform fax broadcasting
  • Select black and white and then transmit.

Hereafter, respond according to the intended use.

• When wish to transmit in color
  • Cancel duplex scanning.

• When wish to perform duplex scanning
  • Select black and white and then transmit.

Hereafter, respond according to the intended use.

• When wish to transmit in color
  • Enable the ECM setting.

• When the ECM setting cannot be changed
  • Select Monochrome.

• Release the media setting (write protection).
• Connect media that is not write-protected.

• Reconnect the media.
• Connect different media. (A folder must be created by storage dedicated folder creation.)

• Check the DNS settings on the printer.
• Check the DNS server settings.

• Check SMTP server address and port.
• Check POP3 server address and port.
• Check network settings.
  IP address, subnet mask, and default gateway → Perform email server connection diagnosis (Scan to Email function only)
• Check that the network cable is physically connected.
• Check if the address is correct.
• Check the access point settings.
• Check your firewall settings.
• Check the server (the server may be down)

• Check the authentication method.
  • Check SMTP server address and port.
  • Check POP3 server address and port.

• Check the account name.
• Confirm the password.

• Change scan settings (increase the maximum file size of attached files).
• Reduce the size of the scanning data (reduce the size by changing the resolution or compression ratio).
• Reduce the number of manuscripts.

• Check the DNS settings on the printer.
• Check the DNS server settings.

• Check that the following save destination settings are correct.
  • Communication mode
  • Folder path
  • Communication mode
  • Port number
• Make sure the network cable is connected properly.
• Check network settings.
  • IP address, subnet mask, default gateway

• Check the access point settings.
• Check your firewall settings.
• Check the server (the server may be down)

Check that the following save destination settings are correct.

• Communication mode
• Folder path
• User name
• Password
• Port number

• Secure enough storage space in the destination folder.
• Reduce scan data (reduce resolution and compression ratio).
• Reduce the number of manuscripts.

Check that the following save destination settings are correct.

• Communication mode
• Folder path
• User name
• Password
• Port number

• Remove the file with the same name in the save destination folder.
• Set the file header to a different string and try again.

File size excess - Scan to folder

Displayed when the data size of one file reaches the upper limit in PDF / multi-page TIFF.

Reduce the resolution or set a higher compression ratio.

Occurs if not connected to the Epson Connect server due to one of the following reasons.

• When the login process is performed after the printer is started, but destination search is started during the process
• When login processing fails due to a communication error

• Check that there is a connection to the network.
• Wait for a moment, and try again.

Displayed when the destination is incorrect.
(Occurs when the destination information of the server is rewritten during the period from acquisition of the destination list to data transmission)

Check that the destination PC is not communicating with another printer.

(If communication is in progress, confirm that the communication has been completed and try again.)

Scan to Document Capture Pro Server - Communication error

Review the settings of the mail server, correct it to the correct setting value (dependent on the customer's environment), and set up the mail server.

Data failure during encryption/decode

Recorded only once as history when a power failure occurs during encryption / decryption

Recorded only once as history when a power failure occurs during encryption / decryption

• Increase the storage space of the destination media.
• Reduce scan data (reduce resolution and compression ratio).
• Reduce the number of manuscripts.

Try again.(If the trouble is not resolved, contact Epson Service Support department.)

Scan to External Memory - Blank pages skipped
No file is stored because all pages are blank

• Occurs if user authentication failed.
• Occurs if the setting for permitting execution of a job with no authentication information is set to “Prohibit” when a print job with no authentication information (user name and password) is received.

• Check the user name and password is correct.
• Enable the setting of permission for executing a print job without authentication information.

• Perform a firmware update again.
  In the case of 1. on the left, only update using an exe file from a PC via a USB cable is possible.
  In the case of 2. on the left, update using an exe file or firmware update using a USB memory in service support mode are possible.
• If the printer does not recover from the error after re-running the firmware update, a poor connection between boards is suspected, so check the connection with the Additional Cassette and SCN Unit, and run the firmware update again.
• If the error still occurs, try to update the firmware with the Additional Cassette or SCN Unit removed.

(If the trouble is not resolved, inquire at service support)