ASF4 load position excess load error (error code: 000571)

Cause
  • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction
    (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
Suspected cause
  • Paper jam paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and feed roller worn out
  • Gears are locked due to foreign object
  • Locked because Additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
Troubleshooting
Step Check and measure Yes No
1

Check paper jam and remaining paper
Is the paper path free from jammed paper ?

 Go to step 2

Remove the jammed paper
2

Check sensor operation
Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.

 If the error did not occur, go to step 3. Replace the additional ASF motor encoder
3

Check the paper feed path and conveyance roller
A conveyance roller is not damaged or worn out. Also, is it operating normally?

 Go to step 4

Replace the conveyance roller
4

Check the 2nd ASF gear train parts
Check that there is no damage to or foreign object on the ASF gear train parts.

If the error occurred, replace the Main Board Assy.
(If the problem persists, contact Epson local service representatives)

Replace the damaged part.